Data Entry Office Assistant

CARMEN MARTINEZ

Bronx, New York ***** • 929-***-**** • *********@*****.***

SUMMARY I am a dedicated, bilingual individual who enjoys working and interacting with others. I am an organized, detail-oriented, and highly motivated worker with ability to effectively multi-task. As an exceptional team-player and motivator, I am seeking an opportunity in an office where I can utilize my excellent interpersonal and verbal communication skills to provide compassionate and friendly patient or customer services.

SKILLS

Proficient in EMR, HBO, and Microsoft Office Suite

Familiar with standard office and mechanic equipment

Familiar with POS database system

Type 50 WPM

EDUCATION G.E.D., FEGS- 2002

Bronx, NY

CERTIFICATIONS Phlebotomy Certificate, Phoenix Training Center- 2021

Bronx, NY

Business Skills Certificate, Grace Institute- 2016

Bronx, NY

EXPERIENCE SBH Health Systems 08/2021-09/2022

Patient Access Representative Bronx, NY

Managed all patient appointments and scheduling

Answered phones and returned all SHM’s

Multi-tasked high-volume calls, messages, emails, and faxes

Handled all communication within secure health messaging portal amongst doctors, medical assistants, pharmacies, clinics, and community-based organizations

East Tremont Medical Center 06/2021-07/2021

Patient Coordinator Internship Bronx, NY

Managed all medical record requests

Answered phones and returned all voicemails

Created company tracking records as per request

Multi-tasked high-volume data entry lists, emails, and faxes

‘ Community Access Inc. 04/2018-06/2018

Per Diem Front Desk Receptionist New York, NY

Greeted and welcomed clients in person and on phone

Answered all incoming calls and directed them to correct recipients

Patrolled residential property, buildings, and access points to secure premises and personnel

Ensured the safety and well-being of mentally ill, disabled, and elderly residents and visitors

Reported all incidents to management officials via email and phone

Grace Institute 10/2015-02/2016

Development Intern New York, NY

Assisted in planning and execution of major fundraising events and activities

Organized grant and donor files and documents

Assisted with data entry into Salesforce

Researched grant prospects using foundation database

Provided support for on-going development activities

Researched matching gift opportunities for existing donors

Bronx Works 07/2014 - 09/2015

Office Assistant/Case Aide Bronx, NY

Provided clients with information regarding homeless shelters and drop-in centers, and linked clients to needed social services

Provided casework assistance services to caseworkers, which included transportation, monitoring visits, and case record filing/organizing

Maintained complete, accurate, and current service reports/case notes

Organized office space and assisted associates in ways that optimized procedures

Maintained supplies by checking stock to determine inventory levels, placing and expediting orders and verifying receipts

Answered a high volume of phone calls and transcribed messages

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