Operations Specialist Customer Service

PD

PREVA DELOACH

**********@*****.*** 313-***-**** Norfolk, VA 23504

Inventive Operations Specialist with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities. Sensible Operations Specialist with a passion for business management, operations and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Over 14 years of strong experience in the military and operations specialist industry. Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity. Experience in Leadership

Program Evaluation

Improvement Plan Knowledge

Content Management Expertise

Planning and Coordination

Staff Supervision

Inventory Coordination

Quantitative Skills

Warehouse Operations

Logistics Oversight

First Aid/CPR

PPE Use

Work Ethic

Problem Resolution

Organizational Skills

People Skills

Working Collaboratively

Computer Skills

Microsoft Office

Customer Service

Reliable and Trustworthy

Critical Thinking

Training & Development

Data Management

Navy Norfolk, VA

Operations Specialist

09/2008 - Current

Identified operational and performance issues and worked with managers to resolve concerns.

Reduced process lags and trained team members on best practices and protocols.

Completed various reports and analyzed each report to decide where improvements could be made.

Served as liaison between certain departments to implement new improvement plans and changes.

Wrote reports outlining results to facilitate management decision making. Analyzed operational performance to identify pain points and provided actionable solutions to management.

Supported asset transfers, lender and equity requests and audit inquiries. Trained, mentored and motivated employees to maximize team productivity.

Disseminated safety information and monitored employee compliance with regulatory and organizational policies.

Developed initiatives for process improvement and reviewed and assessed Summary

Skills

Experience

ongoing operations.

Implemented process innovations to improve overall performance and reduce labor costs.

Evaluated invoices and shipping paperwork for accuracy and compliance. Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team. Built strong operational teams to meet process and production demands. Genpak Hope Hull, AL

Quality Control Inspector

04/2004 - 06/2005

Assessed materials, parts and products for conformance with quality control requirements and production specifications. Trained newly hired employees by explaining company procedures, job duties and performance expectations.

Adhered to safety protocols to minimize equipment damage and avoid injuries.

Wrote detailed reports outlining performance, quality and defect rates. Completed non-destructive tests and conducted continuous inspections. Documented nonconformities immediately and recommended techniques for prompt resolution.

Used specialized tools to take precise measurements of various aspects of samples.

Inspected and repaired products to meet project expectations. Notified supervisors about production problems and helped identify and correct concerns.

Documented, filed and maintained proper inspection records and quality assurance documents.

Inspected, tested and measured materials, products and installations against specifications.

Recommended corrective actions to minimize rate of product defects. Followed industry standards and manufacturer instructions to calibrate measurement tools.

Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.

South University Virginia Beach, VA

Associate of Applied Science in Health Sciences

06/2018

UAS/UAV Pilot License - 2017

Certified Public Accountant (CPA) 2019

Certified CPR Instructor, AHA/RED CROSS 2010-

Certified Tactical Data Link Coordinator 2010

Licensed EKMS Local Element 2012

Licensed Air Intercept Controller - 2012

Education and Training

Certifications

Contact this candidate