Service Delivery Corporate Director

Jennifer Newburger MS, RN, CPHQ

C- 516-***-**** ************@*****.*** linkedin.com/in/Jennifer Newburger

HEALTHCARE INFLUENCER

I’ve been passionate about enhancing healthcare delivery, standards of care, and clinical outcomes since my early nursing career. This commitment to patient care excellence has resulted in increasingly responsible leadership roles in quality assurance, and I have contributed to breakthrough gains in healthcare quality, continuity, and efficiency for managed care organizations, nationwide healthcare systems and hospitals. Presently, I am an innovative strategist and catalyst for change implementing the Key Workforce Competencies for Quality-Driven Healthcare.

Change catalyst, lean strategist, who possesses a high level of accuracy, analytical, evaluative, and problem-solving abilities.

Specializing in Kaizen project management for nursing and medical staff that focuses on employees participating to improve their own processes and improving Key Performance Indicators.

PROFESSIONAL EXPERIENCE

COVENANT HEALTH, Tewksbury, MA

Covenant Health is an innovative regional health delivery network and a leader in values-based, not-for-profit health and elder care. Covenant Health consists of hospitals, skilled nursing and rehabilitation centers, assisted living residences and community-based health and elder care organizations throughout New England.

Vice President of Corporate Quality Improvement, Safety and Patient Experience, June 2021 - present

Provides leadership and direction to System Wide Quality and Safety programs, which specifically focuses on the continuous improvement of quality of care; patient/resident safety and satisfaction; as well as overall efficiency of the Quality Improvement and Safety programs. Corporate Executive Leader responsible for maintaining communication and support for C-suite members for all acute facilities.

Implemented Press Ganey, Service Excellence program for 100% of all service lines within Covenant Health.

Collaborated with Chief Nursing Officers (CNOs) to implement National Database of Nursing Quality Indicators (NDNQI) reporting for Covenant Health’s Acute Care hospitals.

Developed and implemented Quality data reporting programs for all markets and service lines within Covenant Health, including Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient experience data set.

Oversee education and training system wide for all quality and performance improvement processes.

Collaborates with Chief Nursing Informatics Officer (CNIO) for instance consolidation of the Electronic Health Record and implementation of training for nursing staff.

Leading a system wide project for implementation of full automation of data used for databases including implementation of Power BI software.

Leading a system wide project for implementing the use of Quality Dashboards within the Epic platform.

Executive Sponsor for organization-wide Executive Nursing Council and weekly Chief Nursing Officer’s huddle.

Chairperson of Clinical Transformation Council, membership includes C-suite leadership of all acute and sub-acute facilities.

NEW YORK CITY HEALTH & HOSPITALS, New York, NY

Largest municipal healthcare system in the United States serving 1.4 million patients, including more than 475,000 uninsured city residents, including eleven teaching Acute Care Hospitals, Long Term Care Facilities, Community Care, Primary and Preventative Services.

Corporate Director Quality Management, 2019 - 2020, *position eliminated due to pandemic

Led the Post-Acute Care Service Operations with QAPI - Quality Assurance Performance Improvement initiatives. Oversaw Quality Management, Performance Improvement, Risk Management, Regulatory, Patient Safety, and Patient Experience programs for the Post-Acute Care Operations Program. - five Skilled Nursing Facilities, one Long-Term Acute Care Hospital and one Low Acuity Acute Care Hospital.

Developed and implemented a COVID-19 Emergency Preparedness Dashboard to communicate daily with 100% Post-Acute Care Operations Leadership Team.

Collaborated with the executive leadership at each Post-Acute Care Facility to develop and implement the QAPI- Quality Assurance Performance Improvement- Quarterly Board Reports that are presented to the New York City Health & Hospital’s System (QAPI) Board.

Managed the process of improving CMS- Centers for Medicare & Medicaid Services - data reporting by tracking and trending CMS Star reporting.

Collaborated with members of all Post-Acute Care Facilities Based Collaboration Councils – Physician driven QAPI Councils, resulting in developing and implementing telemedicine program at the Long-Term Acute Care Facility.

NORTHPORT VETERANS ADMINISTRATION MEDICAL CENTER, Northport, NY

Member of the Veterans Health Administration (VHA); serving 33,000+ Veterans annually through its main hospital and 5 community-based outpatient clinics. Northport VAMC is a teaching hospital affiliated with Stony Brook University Hospital.

Chief Quality Management, 2010 - 2019

Oversight of the Quality Management, Risk Management, High Reliable Performance Improvement, Regulatory Affairs, Patient Safety, Utilization Management, Peer Review, Infection Prevention, Data Management teams with 23 staff members that provided continuous survey readiness for over 1,800 employees. Recognized for instrumental role in facility achieving the gold level for the National Center for Patient Safety’s Cornerstone Award. Successfully led a continuous readiness program for four Joint Commission accredited programs with 100% of all action plans submitted timely and accepted. Chairperson of the facility Executive Quality Council.

Established and provided dashboards, scorecards, and root cause/gap analyses to senior leadership enabling performance tracking, goal setting, and performance improvement plans for patient care, access, service delivery, readmission, and appointment cancellation rates.

Communicated with Physician Advisors and Utilization Management staff to improve patient throughput by focusing/reviewing McKesson's InterQual® Criteria for medical necessity of admissions resulting in 75% of reviews meeting criteria.

Collaborated with Interdisciplinary Team meetings that addresses patient flow, medical necessity of hospital admission and length of stay, through utilizing McKesson's InterQual® Criteria

Directed quality improvements, lean initiatives, and rapid process improvement workshops (RPIWs) to deliver cost savings and efficiency gains. Representative outcomes: Reduced waste/spoilage of biologic materials, saving hospital $561K annually. Eliminated excess motion during medication administration, saving nurses 53 miles/28 hours annually.

Launched performance-improvement initiatives based on Medical Home Model of primary care across 5 outpatient clinics. Installed best practices for providing comprehensive, patient-centered, and team-based healthcare focused on quality, safety, and accessibility. Pneumococcal Immunization algorithm created & used as a best practice in VISN 2.

Supported National Center for Patient Safety (NCPS) initiatives as lead of strategic risk management initiatives and safety programs, including enterprise rollout of electronic patient event reporting system (ePERS) and region-wide training that increased adverse event reporting by 5%.

Led focused standards assessments (FSAs) and Joint Commission applications to secure Joint Commission reaccreditation of Hospital, Home-Based Primary Care, and Behavioral Health.

ST. FRANCIS HOSPITAL, THE HEART CENTER, Roslyn, NY

New York’s only specialty designated cardiac center, ranked as one of America’s top hospitals for cardiology and heart surgery. A member of the Catholic Health Services of Long Island. Also provides Gastroenterology & Gastrointestinal Surgery, Orthopedic Surgery, Geriatrics, Neurology and Neurosurgery.

Director Performance Improvement, 2008- 2010

Managed a 27 staff member Performance Improvement Department - Performance Improvement, Regulatory Affairs, Core Measures, Peer Review, Cardiac Registries, Data Analysts and Abstractors. Directed a comprehensive Performance Improvement/Patient Safety Program. Responsible for Regulatory requirements and GWTG (Get With The Guidelines) data submission and reporting. Chairperson of Support Services Committee and facility liaison for Hospital Acquired conditions reporting to Finance Department.

NORTH SHORE LONG ISLAND JEWISH HEALTH SYSTEM Great Neck, NY

Managed an efficient, high quality and cost-effective delivery of Ambulatory Health Care Services for the North Shore Long Island Jewish Health System. Maintained Patient Safety for Article 28 and Faculty Practices through auditing-medical record reviews, patient monitoring tools, diabetic indicators, PQRI (Physician

Quality Reporting Initiative) indicators and site visits. Also, overseeing the continuous readiness program for all regulatory surveyors (Joint Commission, DOH, CLIA). Chairperson of the system wide procurement committee.

Assistant Director Patient Care Services – Ambulatory Services, 2004 – 2008

CLINICAL NURSING

Staff Nurse, Operating Room Nurse, Dermatology, Surgical Team Leader, Ambulatory Surgery Supervisor, at tertiary teaching hospitals.

EDUCATION / LICENSURE / CERTIFICATIONS

MS, Health Education, Hofstra University, Hempstead, NY

BA, Sociology, George Mason University, Fairfax, VA

Diploma, Beth Israel Nursing School, New York, NY

RN, currently licensed in NY

CPHQ, National Association Healthcare Quality-current

Lean Six Sigma Black Belt Certificate, Veteran’s Health Administration

Just Culture – The Just Culture Company - David Marx, JD.

Certified Mentor Veteran’s Health Administration

PROFESSIONAL AFFILIATIONS

NYAHQ, NY Association Healthcare Quality – Member

NAHQ, National Association Healthcare Quality - Member

HANYS/GNYHA, Hospital Association NY State/Greater NY Hospital Association - Member

CCLC, Continuing Care Leadership Coalition -Member

HLNY, Healthcare Leaders of NY- Member

ACHE, American College of Healthcare Executives

Contact this candidate