Anjuman A Siddiqua
Seeking for a position where my capabilities, integrity and responsible attitude will allow me to function to my full potential in the field of Human Services. I have 6 years of experience in providing exceptional customer service, conflict management, developing, and implementing solutions in the customer service industry.
Production Coordinator (03/2018 – 06/2022)
Northeast Scientific, Waterbury, CT
Managed all active projects in production, as well as the workflow coordination of manufacturing employees.
Ensures the execution of planning and production activities of the assembly division.
Provide support to the Quality and assembly managers to ensure production meets quality assurance goals and production goals.
Review’s operations and confer with technical and administration staff to resolve production and processing problems.
Coordinate daily production and processing and distribution of activities for the shopfloor employees.
Maintaining safe and clean work environment by educating and directing individuals on the use of all control points, equipment, and resources, maintaining compliance with established policies and procedures.
Maximize effectiveness of production team, equipment, and materials to produce multi-line products within planned schedules while reducing costs
Maintain records and reports and issuing correspondence, reviewing errors and their causes, and giving advice to correct such errors.
Customer Service Representative (05/2012 – 02/2018)
TD Bank, Southington, CT
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Refer unresolved customer grievances to designated departments for further investigation.
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Maintain customer records, using automated systems.
Complete expense reports, sales reports, or other paperwork.
Recommend products to customers, based on customers’ needs and interests.
Answer customer questions regarding problems with their accounts.
Develop prospects from current commercial customers, referral leads, or sales or trade meetings.
Certification in Medical Billing and Coding -2016
Branford Hall, Southington, CT
Bachelor of Science -2003
Eden Girls college, Dhaka, Bangladesh
Major: Business Management