Stephanie Sincere

*ads7gx@r.postjobfree.com * Andover, MA * Cellphone# 817-***-****

Human Resources Generalist & Administration - Case Manager SUMMARY

Scheduling meetings and travel, maintaining calendars, developing spreadsheets for data collection and analysis, maintaining HR files, records, sorting mail, faxing/ copying documents and other company- confidential HR and legal documents. Assisted in organization of special events, such as the New Employee and Annual Fundraiser. Also, managed the monthly billing and weekly log fee charges, payments, follow-up with clients regarding payments. EDUCATION

SNHU 2021- 2024

Bachelor of Business Administration with a Specialization in Human Resource Management

NSCC - 2012-2015

Accounting, Communications, Human Service Management

Lincoln Technical School 2004-2006

Medical Administrative Assistant,

KEY SKILLS

Marketing, Project management

Budget planning, Social media & Planning

Compliance (OFCCP, FMLA, FLSA

unemployment)

Compensation & Benefits

Employee Retention & Recruiting

Kronos

Payroll

HRIS

Employee Onboarding

Salesforce

Oracle PeopleSoft

SOFTWARES

MS Office Suite / Excel, Apple Suite, MS Outlook, SharePoint, PowerPoint,

Windows, Mac Os X, iOS, Android Spreadsheet

Outlook Deltek Vision Quick Books and QuickBooks Online Adobe Photoshop, InDesign, Illustrator MS

Accounting & CRM, Mdocs/Mart, Mwrap, Pro

Accounting, PeopleSoft, SAP Concur, Coupa, Taleo

and Service Now, AFFIRST, Life+Career

EXPERIENCE

Nov 2021 – Pres.

Mass General Brigham Leave Specialist

• Provide guidance in interpreting leave policies, federal and state leave laws, & leaves covered under a collective bargaining agreement for employees, managers, and HR generalists.

• Provide instruction to employees, department managers and HR generalists on appropriate procedure for leaves

• Work closely with occupational health staff on status of leaves

• Process leaves in PeopleSoft system

• Develop and send applicable letters to employees detailing the status of their leave application and leave implications (pay, benefits, return to work, etc.)

• Maintain accurate records of employees on leaves

• Act as timekeeper for employees on leave

• Work closely with Sr. Leave Coordinators on various leave issues

• Investigate issue areas and determine methods of mitigation to resolve problems within acceptable timeframes, routing or escalating complex transactions to supervisor, manager or tier three for resolution as appropriate

• Serve as a specialist, able to handle escalated cases from customer service analysts and provide feedback to HR Service Center

• Perform additional responsibilities such as managing knowledge articles or participating in special projects

• Ensure delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed customer expectations

• Receive inbound inquiries via multiple channels (phone, email, case management, chat, etc.), clarify the need, answer the inquiries, and assist in the resolution of concerns

• Fully document all cases in case management application, establish / update processes as necessary Aug 2021 – Jan 2022 (Contingent)

Baxter (Hill-Rom) Senior Admin

• Schedules and organizes appointments; takes minutes during departmental meetings.

• Proofreads and types of documents and correspondence produced by department.

• Processes required paperwork for employee transfers, changes in job classification, salary increases, and other related employment matters.

• May assist with preparation of human resource reports such as attendance, new hire, and turnover reports.

• Prepares purchase orders for human resource office.

• Performs other related duties as assigned.

• Managed Mod Excel project for FDA

Apr 2021 – Sept 2021 (Contingent)

Alexion Pharmaceuticals, Inc HR Specialist

• Creating, posting, and updating internal and external job listings for the accuracy of job descriptions.

• Accurately documenting data entry and reporting functions related to the personnel, Appreciation Awards, and payroll systems

• Enforcing and monitoring the adherence to company policies, rules, and regulations.

• Behavioral – Based Recruiting experience with talent pool sourcing, Reference Checks, Candidate Pre- Screening, Pre-Employment Testing and Contract Negotiation.

• Track reviews and handle performance management issues with managers and associates, Calendar Scheduling and Travels

• Salary Specialist that includes merit increase, salary adjustment and changes, transfers, leave of absence, etc.

• Performed human resources administrator duties. Promoted three times during employment.

• Managed PeopleSoft database for all new hires, terminations, promotions, and updates

• Point of contact for business partners on issues and inquires related to PeopleSoft support

• Conducted new hire orientations, behavioral based interviews, and extended offers to candidate Jan 2021 – August 2021 (Contingent)

US Air Force A&FRC Office Administrator/ HR Specialist Generalist

• Receiving telephone calls. Greeting visitors ascertain the nature of calls or visit.

• Directing clients to the appropriate program manager in the Airman & Family Readiness Center.

• Scheduling clients for classes on AFFIRST.

• Participate in recruitment effort for exempt and non-exempt personnel, coordinate advertisements and position postings

• Monitor personnel hiring and terminations and ensure accuracy of data input and systems access for associates

• Maintains employee confidence and protects operations by maintaining personnel data confidential and accurate

• Communicates with executives and line management to gather and convey relevant information to associates

• Maintains employee confidence and protects operations by maintaining personnel data confidential and accurate

• Communicates with executives and line management to gather and convey relevant information to associates

• Responsible for ongoing Salesforce best practice training and materials to internal departments and new employee orientation

• Experience creating, delivering, and optimizing paid and organic Facebook campaigns

• Updated knowledge of Facebook and other social media platforms

• Facebook Ads Manager experience

• Experience with the creation and copy of ads

Oct 2020 - Feb 2021 (Contingent)

Staples Human Resource Assistant

• Offered exceptionally customer focused as well as handling all associates HR, Benefit and Payroll needs.

• Service a high volume of associate inquiries through various channels (phone, web ticket, email, etc.)

• As primary support for all of HR including payroll, associate relations, benefits, workers compensation, leave of absences, talent management, talent acquisition, unemployment, and compensation.

• Utilized customer service, processed, and system skills/training to identify root issues, and take appropriate action to resolve accurately and effectively.

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees

• Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by client

• Leverage duration guidelines, best practice tools and resources to support oversight of a leave event as appropriate

• Critically assess and adjust the case management plan to an employee’s changing needs

• Address and respond to sensitive situations

• Troubleshoot issues and seek to remove barriers before, during, or after a leave event

• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs

• Identify and solve problems that may arise, sometimes with limited information

• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace Sept 2019 - Mar 2020 (Contingent)

Proctor & Gamble Senior Executive Assistant/ HR Specialist

• Helped the office operations and established policies and procedures.

• Created and maintained status tracking reports. Assisted the manager in presenting project information

• Managed conflicting scheduling and project priorities and provided visibility and advice on time management

• The work performed by these employees is predominately administrative work that is largely tactical and strategic in nature.

• Coordinated, created, edited, and assemble slides for presentations and aided with collecting and effectively presenting executive-level information.

• Educate managers and business partners on employee concerns and needs prior to being off or returning to work

• Communicate regular updates to employees and stakeholders both verbally and in writing

• Ensure compliance with standard work, federal/state regulations, and company policy

• Maintain system records to ensure accurate and timely information/documentation

• Consult, coordinate and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate

• Other duties as assigned

June 2018 - July 2019 (Contingent)

Marsh & McLennan Relationships Management/ HR Specialist

• Interpreted and applying/explaining rules and/or regulations.

• Managed a high-volume workload with attention to accuracy and details.

• Organized, work tasks and demonstrate time management skills.

• Interacts and establishes networking relationships with outside customers/high-level executives/administrative assistants in a professional manner

• Handled periodic travel arrangements for the manager, and for direct reports. Proactively manage itineraries/meeting planning based on guidelines from manager.

• Delivers the client’s employment brand experience to all candidates.

• Schedules interviews, coordinates candidate travel arrangements and administers reference checks and background checks applying best practices consistently with each process and candidate.

• Utilizes Talent Acquisition tools and resources, such as the Applicant Tracking System, to ensure up to date candidate information as well as consistency.

• Creates interview schedules, offer letters and distributes new hire paperwork in an efficient and consistent manner.

• Is mindful of expenses when coordinating candidate travel, meals and other projects Sep 2017 - April 2018 (Contingent)

TECO Energy & Gas. City Building Permit Clerk Sr. Admin Support / HR Specialist

• Responsible for issuing all permits in relation to Gas work on the City Gas lines.

• Responsible for taking incoming emergency calls from customers and city officials and dispatching emergency crews to the locations. Assisted in filing official city paperwork and distributing city correspondence.

• Responsible for fielding incoming calls and either assisting the caller or taking a message.

• Ordered supplies and collected and distributed the site's payroll.

• Leverage duration guidelines, best practice tools and resources to support oversight of a leave event as appropriate

• Critically assess and adjust the case management plan to an employee’s changing needs

• Address and respond to sensitive situations

• Troubleshoot issues and seek to remove barriers before, during, or after a leave event

• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs

• Identify and solve problems that may arise, sometimes with limited information

• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace

• Delivers the client’s employment brand experience to all candidates.

• Schedules interviews, coordinates candidate travel arrangements and administers reference checks and background checks applying best practices consistently with each process and candidate.

• Utilizes Talent Acquisition tools and resources, such as the Applicant Tracking System, to ensure up to date candidate information as well as consistency.

Oct 2014-July 2016 (Contingent)

State Street Corporation Flex Coordinator / Sr. Admin / HR Specialist

• Generated client invoices and reported delinquent accounts. Praised for multi-tasking abilities and timely issue resolution.

• Effectively manages Flex Center Office and online reservation system for 500+ global employees of the bank.

• Managed travel arrangement for VP of Operations and select employees. Ensured bookings adhered to schedule and personnel preference while maximizing cost-efficiencies.

• Tracked departmental expenses against budgetary constraints in various categories. Generated reports in the expense tracking system.

• Scheduled appointments and maintained a calendar f or VP of Operations. Tasked with preparing daily

• Maintained all physical departmental files and responsible for loading scanned copies to digital records

• Prepared meeting agenda and kept meeting minutes according to the categorization and formatting

• Assisted in the formatting and editing of PowerPoint presentations to ensure clean effective design

• Prepared Board meeting agendas and recorded and finalized minutes. Prepared Board resolutions and bylaws.

• Maintained all Board of Directors' meeting records and drafted correspondence for the Board Chair.

• Coordinated communication between three medical partner institutions.

• Co-facilitated professional development trainings for up to 30 people

• Creates interview schedules, offer letters and distributes new hire paperwork in an efficient and consistent manner.

• Is mindful of expenses when coordinating candidate travel, meals and other projects.

• Models and delivers the client’s values of respect, fairness, honesty, friendliness and fun.

• Delivers a consistent candidate’s experience including communication with candidates and leaders.

• Demonstrates outstanding planning, routines, calendar management and a sense of urgency to staff open positions.

• Opportunity to conduct basic candidate assessments as aligned to the job description and requirements as needed at the request of the recruiter.

• Acts as a business partner and liaison to both recruiters and hiring managers.

• Works collaboratively with other staffing coordinators to manage workload and priorities. CORE QUALIFICATIONS

Strong analytical skills

Ability to prioritize and handle multiple

assignments at any given time

High level of integrity and discretion

Impeccable attention to detail

Ability to work effectively with minimal

supervision

Strong problem-solving and

troubleshooting abilities

Above-average written and verbal abilities

Superior attention to detail and ability to meet tight deadlines

Ability to complete complex tasks quickly with little to no guidance and react with appropriate urgency

to situations that require a quick turnaround

Strong organizational Strategy, communication,

and interpersonal skills

VALUES THE FOLLOWING TRAITS

Positive energy

Integrity

Honesty

Compassion

Loyalty

Strong sense of team

Desire to not just satisfy, but delight co- workers and customers

High levels of enthusiasm and sense of urgency

Desire to constantly improve

High Standards of excellence to do things right the first time (not fast and wrong)

Desire to achieve the next level

VOLUNTEER WORK

Kind Senior Care

Soup Kitchen

Animal Shelter

Contact this candidate