Customer Service Representative

Corazon Gailor, MA.

**** ********** ***** **** *****, Tx. 76135 508-***-**** email: ***********@*****.***

Self motivated individual with years of experience providing Customer Service and Project Management service, building loyal relationships, solving problems and increasing sales.

Education: Masters of Arts Clinical Mental Health Counseling– Crown College, St. Bonifacius, Mn. (2020)

Bachelors of Arts Psychology - Saint Cloud State University, St. Cloud, Mn. (2013)

Experience: Customer Service Representation

Spectrum, Inc. Irving, Tx.

Sept. 2020-Present

-Provide over-the-phone account and payment support services (including maintenance, activations and packaging)

-Schedule field visits and escalate calls to support team as needed

-Educate customers about service options

Project Manager

Dukor Millennium Corp. Dover, DE

May 2020-Present

- Reviews status of projects and budgets, manages schedules, and prepares status reports

-Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives

-Manages or directs resources required to perform assigned project or task(s)

- Ensures quality assurance of project deliverables

Customer Service Representative

Blohdi, Inc New Haven, Indiana

April 2019-May 2020

-Respond to telephone inquiries

-Excel within a service-oriented company by demonstrating a talent for communicating effectively with customers from diverse backgrounds.

-Recommended solutions within customer budgets and proactively followed up with all leads.

HR Director

Recovery Health Services Spring Lake Park, Mn.

April 2017-May 2019

-Record financial transactions.

-Manage company bank account.

-Handle accounts receivable/payable

-Payroll and human resource functions.

Skills

- Proficient in Scrum & MS Office

- Project Scheduling

- Strategic Planning & Analysis

- Exceptional Verbal and Written Communication Skills

- Business Development

-Agile

-Waterfall

Certification: Finance and Marketing. (2008)

Foundations of Project Management (online course, 2022)

Certified Scrum Master (2022)

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