Corazon Gailor, MA.
Self motivated individual with years of experience providing Customer Service and Project Management service, building loyal relationships, solving problems and increasing sales.
Education: Masters of Arts Clinical Mental Health Counseling– Crown College, St. Bonifacius, Mn. (2020)
Bachelors of Arts Psychology - Saint Cloud State University, St. Cloud, Mn. (2013)
Experience: Customer Service Representation
Spectrum, Inc. Irving, Tx.
-Provide over-the-phone account and payment support services (including maintenance, activations and packaging)
-Schedule field visits and escalate calls to support team as needed
-Educate customers about service options
Dukor Millennium Corp. Dover, DE
- Reviews status of projects and budgets, manages schedules, and prepares status reports
-Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives
-Manages or directs resources required to perform assigned project or task(s)
- Ensures quality assurance of project deliverables
Customer Service Representative
Blohdi, Inc New Haven, Indiana
April 2019-May 2020
-Respond to telephone inquiries
-Excel within a service-oriented company by demonstrating a talent for communicating effectively with customers from diverse backgrounds.
-Recommended solutions within customer budgets and proactively followed up with all leads.
Recovery Health Services Spring Lake Park, Mn.
April 2017-May 2019
-Record financial transactions.
-Manage company bank account.
-Handle accounts receivable/payable
-Payroll and human resource functions.
- Proficient in Scrum & MS Office
- Project Scheduling
- Strategic Planning & Analysis
- Exceptional Verbal and Written Communication Skills
- Business Development
Certification: Finance and Marketing. (2008)
Foundations of Project Management (online course, 2022)
Certified Scrum Master (2022)