Scrum Master Project Manager

Pranami Borbora

Female DOB: ** Sep **** Languages Known: English, Hindi, Assamese

Mobile: +1-346-***-**** mailto: *******.*******@*****.***

Location: Austin, TX

CAREER OBJECTIVE

Obtain a position as an Agile Scrum Master/ Project Manager in a challenging work environment wherein my expertise and experience can be effectively utilized.

SUMMARY

A Result-oriented professional with more than 12 years (148 months) experience in end to end Project Management, Resource Management, Financial management, IT Infrastructure management with primary focus in telecom domain.

Currently working as Program Manager/Scrum Master with Ericsson India Global Services Private Limited.

Completed Agile Scrum Master certification (CSM).

Full-time MBA (General Management) from St. Ambrose University, Davenport, Iowa, USA (Passed in Dec’14)

Well adept in monitoring delivery milestones, change management process, gap and risk analysis, developing mitigation plans, facilitating cross functional communication, meeting and documenting requirements, stakeholder & communication management.

Proficient in managing deliverables form a team, assigning, tracking and reviewing all the tasks. Eliminating any delivery roadblocks by providing remedial solutions to any multifaceted and complex problems faced by the team.

Ability to work with geographically diverse work groups, coupled with excellent communication / presentation skills. Also experienced in managing multiple projects simultaneously.

Skilled in managing project life cycle for waterfall projects consisting of initiation, planning, execution, monitoring and closure.

Dynamic manager with comprehensive understanding of ISO and CMMI level 5 standards, knowledge of company legal requirements, internal and external audits, training and development, employee mentoring and peer development.

Key Skill set acquired: Scrum Master, Team Management, End customer management, stakeholder management, MS Project, Project Estimation, SharePoint, Resource management, Vendor management, MS Excel, MS Powerpoint, SOW Preparation, Budget Analysis and Preparation, MST (Managed Services Tool), PRISM, Strategic planning, documentation, Interviewing Candidates, Strong leadership, Environmental Management, CMMI level 5 & ISO standards, Internal Audits, Third Party Audits, Training and Development, Induction, Talent Management, Working in high Pressure Environments, Jira, Agile project management, excellent writing & communication.

EDUCATION BACKGROUND

MBA

2014

St. Ambrose University, Davenport, Iowa, USA

3.98/4 (93%)

BE (Chemical)

2007

Assam Engineering College, Guwahati University

75.5 %(Honors)

XII (AHSEC)

2002

Cotton College, Guwahati

69.2 %

X (SEBA)

2000

T. C. Govt. Girls H/S School, Guwahati

83.7 %

TRAINING & Certifications

Agile Scrum Master (CSM) certification completed.

PM Elite certification completed.

PMP training (35 PDUs earned)

SharePoint, Agile & Waterfall project models, Project tracking tools.

MS Office and Internet Applications

ISO (ISO 14001, OHSAS 18001, QMS 9001) by Ge Ar Kay consultants (Certified ISO auditors),

Global Reporting Initiatives by CII

IFC Guidelines & Sustainability Framework by ERM

Quality Circle, Total Quality Management and 5s

Summer Training at IOCL, Guwahati, Assam

PROFESSIONAL EXPERIENCE

Ericsson India Global Services Private Limited (End Client T Mobile)

Program Manager/Scrum Master

Dec 2021-Till Date

Key Responsibilities

Leading two scrum teams, JIRA factory model set up, Coordinating project governance for entire OSS_activation _adaptation domain.

Contributions

Lead two scrum teams (9 and 14 team members respectively) to streamline T-Mobile Capacity Model development and testing project.

Facilitate teams’ planning and tracking activities through JIRA tools while coaching the Agile principles.

Conduct various scrum ceremonies starting from daily scrum call, Sprint Planning, Backlog Refinement, Sprint Review and Retrospective calls.

Calculate team’s capacity, velocity and reporting it to higher management.

Conflict resolution among the team members, motivating them towards reaching the project goal, achieving velocity at par with the team capacity. Managed the project without any escalation and 36 % improvement in team velocity achieved.

Collaboration with cross functional teams and other scrum teams.

Mentoring new joinees, ensuring their access and adequate training.

Create project in JIRA, update milestones, assignees, start dates, end dates etc.

Regular monitoring of project status in JIRA and follow up with resources for updating correct status.

Maintaining projects in governance portal. Follow up with all Projects managers so that project status is updated on weekly basis.

PROFESSIONAL EXPERIENCE

Sterlite Technologies

Associate Project Manager

Oct 2020-Dec 2021

(14 months)

Key Responsibilities

End to end project management, project estimates, Risk Management, resource engagement, stakeholder management. Project planning, project delivery, scheduling, monitoring and reporting of various applications, resource management, project budget, Agile project Management.

Contributions

Involved in complete end to end planning at project initiation phase. Tasks included creation of detailed project plan, resource forecast, budget estimates and setting up important delivery milestones/timelines.

Resource Management for the project starting from resource estimates, recruitment, resource distribution across functionalities, keeping track of their progress.

Financial Management that includes cost sheet preparation every month, budget preparation for the project, keeping track of man-days consumed and remaining for smooth running of the project, future budget and resource allocation.

Project reporting include preparation of weekly status report, monthly status report, Business review and management dashboards, collecting and compiling reports from different teams and presenting it to higher management.

Assess risks associated with the project and prepare mitigation plans and execute them. Maintaining risk register for the project.

Looking after entire project lifecycle from initiation to closure and monitoring them throughout all phases. Tracking the project milestones through MPP.

Keeping record of all the MoM points raised in review calls and monitoring them for closure

Co-ordination and collaboration with all the stakeholders on daily basis so that the milestones are achieved without delay.

PROFESSIONAL EXPERIENCE

TELSTRA

(Through Infosys & Tekskills India Pvt. Ltd.)

Project Manager (Client- TELSTRA)

Nov 2017-Oct’2020

(36 months)

Key Responsibilities

End to end project management, resource engagement, stakeholder management. Project planning, project delivery, scheduling, monitoring and reporting of various applications, resource management, IT infrastructure projects, Agile project Management.

Contributions

Doing rightStart, kick off call, project classification, resource engagement once project is received.

Taking care of stakeholder management through proactive communication and control measures,

Handling Project change requests.

Assess risks associated with the project and prepare mitigation plans and also execute them.

Looking after entire project lifecycle from initiation to closure and monitoring them throughout all phases.

Received NPS (Net promoter Score) 10/10 for multiple project deliveries which is considered as the highest client appreciation.

Recruiting new joinees and mentoring them to bring up the overall team performance standard.

Handled multiple projects where IT infrastructure management starting from carriage delivery to hardware installation is required at site.

Adopting Agile project management. Well versed in Jira tool.

PROFESSIONAL EXPERIENCE

AT&T

(Through Amdocs & NSR Information Systems)

Project Manager, PMO (Client- AT&T)

Apr 2016 – Sep 2017

(17 months)

Key Responsibilities

Providing estimation for projects as well as resources, Project tracking via in-house tracking tool, project planning, project delivery, scheduling, monitoring and reporting of various applications, resource management.

Contributions

Providing project as well as resource estimation based on parameters such as LOE, hourly rate & working hrs.

Budget analysis, feasibility study for new projects.

Handling Project change requests.

Currently looking after around 25 small to medium sized BIDW projects including Big-Data, Data Warehousing, UNIX to LINUX conversion etc.

Resource gathering and setting regular meetings with all the team members so that the projects meets its milestones.

Preparing budget estimates for various projects.

Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate.

Manage risk identification and mitigation actions in order to minimize their impact of the project.

Impact assessment and dividing projects into different categories such as code impacted, Test only or Test support only.

Regular reporting and updating status on Project Tracking tool.

Preparation and review of PPTs and presenting them.

Coordinate and collaborate with various internal and external stakeholders.

Following project methodologies and SDLCs such as Agile, Waterfall and blended.

PROFESSIONAL EXPERIENCE

IBM India Pvt. Ltd. (Through Randstad)

PMO (Client- ABB Switzerland)

Jul 2015 – Mar 2016

(8 months)

Key Responsibilities

Team Management, Resource Management, On-boarding-of-boarding requirements, Invoicing and Contracts, SOW Preparation, CMMI level 5 Audit, Waterfall & Agile project management, Coordinating with project managers, own and manage the PM framework, control documents, Reporting, Risks & Issues, communicate and manage changes to the PM framework.

Contributions

Prepare resource utilization forecast and ensuring utilization as per company target and forecast.

Work with multiple Project Managers and assist them in achieving project as well as organizational goals.

Involved in SOW Preparation, Invoicing and finalizing contracts with the clients.

Identify required resources, ensure training of the resources, assemble project team, assigning individual responsibilities and ensuring proper collaboration among team members.

Prepare project forecasts, regular and final project reports, and develop other documents required for project management.

Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate.

Manage risk identification and mitigation actions in order to minimize their impact of the project.

Data gathering and consolidation from the various stakeholders and analyze the same

Reporting Operational Dashboard.

Preparation and review of PPTs and presenting them.

Coordinate and collaborate with various internal and external stakeholders.

Ensure timely submission of project metrics. Generate portfolio and project specific metrics for analysis, internal audits and progress reports as appropriate to the top management.

Communicate with the project Managers, understand project requirement, analyze and propose solution.

Face CMMI level 5 audits and maintain records and documentations required for the audit.

PROFESSIONAL EXPERIENCE

Vedanta Aluminum Ltd., Jharsuguda, India

Associate Manager

Apr 2009 – Oct 2012

(42 months)

Key Responsibilities

Complete ownership of various projects; starting from project identification, thorough technical comparison of the quotations, project approval, commercial negotiations, order placements up till successful installation and commissioning.

Contributions

Monitoring the project status and ensure proper closure.

Coordinating with vendors to ensure adequate resource deployment and adherence to project time line.

Screening suitable candidates for the departments.

Preparing Capex and revenue budget requirement for the department and getting approval from higher management in terms of budget allocation.

Identify areas where improvement is required and discuss further action plan in review meetings.

Conducting Induction training for new joinees.

Providing Policy level training to all Employees (Covered 4000 employees).

Successfully driving various initiatives aimed at upgrading the plant to ISO 14001, OHSAS 18001& QMS 9001 standards.

Managed installation and commissioning of a new Hazardous Waste Incinerator in the plant.

Under CDM initiatives, identified various emission reduction projects with potential to generate CER (Certified Emission Reduction) units.

PROFESSIONAL EXPERIENCE

Madras Aluminum Company Ltd., Tamilnadu, India

Assistant Manager

July 2007 – Mar 2009 (21 months)

Key Responsibilities

Responsible for reporting of various Environmental parameters through the Management Information System & Global Reporting Initiative on a monthly basis for company’s Corporate and Executive Management. Developing conceptual models including identification and consideration of potential contaminant sources, critical pathways and receptors that could potentially have an adverse impact on the immediate or wider environment. Responsible for ensuring proper collection, reception, treatment, transport, storage and disposal of hazardous and non-hazardous wastes.

Contributions

Submitting Monthly/Quarterly/Yearly statutory reports including Hazardous Waste Returns, Ambient Air Returns, Water Cess etc. to Regulatory agencies.

Maintaining all documents required for ISO audits.

Responsible for installation and commissioning of 5000 cubic meter SLF (Secured Land Fill) to dispose hazardous wastes.

Write detailed scientific reports based on research in a way understood by lay people.

MBA INTERNSHIP

CarePro Home Care, Iowa, USA

Intern

Nov 2014 – Dec 2014

Activities

Studied current strategic measures adopted by the company, its current financial status and interviewed key stakeholders to identify areas for improvement.

Conducted Porter’s five force analysis to identify strength, weaknesses, threats and opportunities for the company.

Achievements

Successfully developed a comprehensive plan suggesting various strategic initiatives that will boost the company’s profit and make it more customer friendly. The proposed plan was well appreciated and many suggestions are being implemented by the company.

VOLUNTEER EXPERIENCE

Cedar Rapids Science Center, Iowa, USA

Volunteer

Nov 2013 – Sep 2014

Role Summery

Volunteered a total of 1000 hours to assist the center in various fundraising initiatives and administrative requirements.

Contributions

Researching and successfully applying for Federal/State/private grants for the center.

Planning and organization of multiple events including Brain Injury awareness week, Engineers day, Earth Day, Annual New year’s eve celebration etc. Coordinated proficiently among volunteers, students and teachers of local schools and universities to make these events memorable and effective.

Wrote applications to receive NCCC (National Civilian Community Corps) teams that assisted in organizing summer camps for the center.

ACHIEVEMENTS

Runner Up in best Fresh Graduate Engineer Trainee Competition organized by MALCO (2008).

Successfully conducted many events among employees, contractors and general public for creating EHS awareness.

Successfully applied and won several prizes on behalf of Vedanta in areas such as Environment Management, Water Management, Waste Minimization, Resource utilization etc.

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