Summary

A life-long learner backed by a strong operations background and experienced relationship builder focused on enhancing the customer experience makes moments memories. A service-minded leader who is results-driven sets the standard: well-crafted communication skills and a passion for succeeding will benefit a service-minded environment.

Upholding high standards of service is critical. A well-versed multitasker with four restaurant openings and two branded hotel openings adds to one's professional achievements, confirms a willingness to work, and work hard. Years of professional bartending experience afford the ability to engage customers. Friendly, open, and committed to building a customer base is an asset worth considering as an addition to an existing impressive customer service representative team.

Skills

Sales expertise

New hire training

Engaging personality

Clear and effective communication

Complaint resolution

Service standard compliance

Creative problem solving

Business growth and retention

Work History

2020-11 - Bartender

2021-11 Ole Irish LLC, Dyersburg, TN

•Awarded Employee of the month Feb., May, and August 2021 -Communicated effectively with coworkers -Adapted to volume changes and fluctuations in business -Fashioned original cocktails, unique to Blacksmith -Led training and opening procedures of new location in Dyersburg, TN while keeping regular work duties and full-time student responsibilities

•Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

•Designed special drinks and cocktail offerings on a monthly basis as part of seasonal offerings.

•Implemented drink prep procedures that significantly reduced wasted stock.

•Generated higher ticket averages by training employees on suggestive up-selling techniques.

•Performed opening and closing duties, printing sales reports, setting up for incoming shift,

preparing cash drawers and taking inventory.

2016-08 - Manager, Bartender

2020-11 Downtown Tavern Inc, Jackson, TN

•Designed special drinks and cocktail offerings on a monthly basis as part of seasonal offerings.

•Developed new signature cocktails to support bar marketing brands and increase profits.

•Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.

•Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

•Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.

•Trained 6 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol

2013-11 - Manager, Owner

2016-08 Miss Ollie's Piano Bar, Jackson, TN

•Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.

•Managed day-to-day business operations.

•Aligned branding initiatives and sales strategies with client goals.

•Directed successful operational turnaround, eliminating over $8,000 in debt within the first year.

•Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

•Trained and developed team members to build human capital.

•Developed and maintained relationships with customers and suppliers through account development.

•Remained up to date on current trends and attended industry trade shows and markets to view and order inventory.

2010-08 - Guest Service Manager

2013-11 Vista Host Hospitality, Jackson, TN

•Promoted to Regional Guest Service Coach -Oversaw service team training for seven company properties in four states.

•Ranked top three in service, experience, and satisfaction each quarter.

•Implemented procedures and services to improve hotel services and amenities.

•Monitored staff training, scheduling, and shift changes.

•Reviewed daily bookings and prepared guest rooms prior to arrival.

•Maintained and troubleshot hotel property management systems.

•Attended customer needs, responding to questions, complaints, and escalations.

•Greeted and assisted guests by gathering information pertaining to reservations or requests.

•Oversaw day-to-day operations of 92-room hotel with staff of 48 employees.

2007-08 - Bartender

2013-11 Redbone's Grill and Bar, Jackson, TN

•Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

•Operated efficiently in high-volume settings to prepare and serve more than 120 drinks per hour.

•Implemented drink prep procedures that significantly reduced wasted stock.

•Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

•Generated higher ticket averages by training employees on suggestive up-selling techniques.

•Assisted servers with specialty drinks orders by preparing on-demand items without delay.

•Boosted bar profitability, mentoring team members on routine procedures and strategies.

•Adhered to state laws regarding alcoholic beverage services and customer regulations.

•Managed cash and bar revenue during special promotions or sporting events. Education

2020-05 - Associate of Science: General Studies

Current Jackson State Community College - Jackson, TN

•Member of Phi Theta Kappa National Honor's Society

•Dean's List Fall, Summer, and Spring semesters 2020,2021,2022

2022-01 - Bachelor of Science: Health Sciences

Current University of Memphis - Memphis, TN

Community Involvement

•Board of Directors Member—Downtown Dogs Group 2015-present

•Board of Directors Member— West Tennessee Hearing and Speech Center 2017 present

•Rotary International Member 2015-2018

Interests

•Non-profit volunteer

•Event Planning Chair

•Dog Rescue

•Fundraising Enthusiast

References available upon request.

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