Executive Administrator Customer Service

Sarah Johnson

Executive Administrator, Administrator Specialist, Administrative Officer, Customer Service, and Customer Relations

Strategic leadership partners with a balance of ministry, management, and business Acumen. A high achiever with over 15 years of demonstrated dedication, results, and success in the non-profit and for-profit sectors. Accomplished professional with exemplary communications and interpersonal skills, developed from extensive leadership, management, administration, paralegal, program evaluation, volunteer management, and team building experience. Highly successful in building people and relationships at all levels. A multi-tasker with the ability to adapt to rapid-change environments. Customer-focused, results, purpose, and performance-driven.

Authorized to work in the US for any employer

Work Experience

Executive Administrator Director (Part-Time)

FDOMM, INC. - Mableton, GA

September 2007 to Present

Manage daily operations of the organization, including scheduling, and directing staff on the planning, organizing, and execution of church events, programs, outreach, and projects

Create, oversee and review budgets, transact accounts payable and receivables, and track and record church income from donations and sales

Co-lead church ministerial staff, and functional auxiliaries. Coach and mentor staff and parishioners

Ensure the organization complies with state regulations

Provide continuous improvement to all elements of the organization

Create and implement various outreach programs, increasing membership by 25% within the last three years

Provide strong leadership by mentoring five staff members and parishioners, while co-leading with ministerial staff and functional auxiliaries

Familiar with/managing social media platforms

Reduce supply expenses for the company by 20% over the past five years

Ambassador for organization

Paralegal Specialist

U.S. Small Business Administration - Fort Worth, TX

November 2021 to May 2022

Researched and provided interpretation of the disaster loan program's laws, regulations policies, and standard operating procedures to provide guidance and support to program managers and loan officers

Ensured loan applications complied with legal requirements, eligibility, capacity, and authority of the borrowers to incur debt

Use the computer to verify needed loan closing documents and provide instructions for adequately creating documents

Monitor reports ensuring they are in compliance

Updated the database with the outcome of the resolution of issues

Responsible for keeping the team leaders aware of potential problems and issues.

Plan and organize workloads and work (remotely) independently

Updated Excel Spreadsheets to track workflow from various assigned special projects

Work Order Coordinator

Cobb County Government - Marietta, GA

August 2020 to October 2021

Coordinated work orders with Zone Supervisors

Managed work orders from inception to completion

Ordered, managed, and processed uniforms and supplies for supervisors and crew members

Provided quality control, administrative support for online documentation, and local press releases as needed

Administrative duties

Emergency Dispatch Operator

Cobb County Government - Marietta, GA

June 2016 to August 2020

Served as utility dispatcher, (customer service) for water, sewer, and other emergency issues

Appraise the severity and scope of emergencies based on information provided by coming callers

Dispatch appropriate response units to emergency sites, under applicable company guidelines, policies, procedures, and practices using problem-solving skills

Monitor the response team's activities and continuously communicated with the customer until the emergency is completed

Prepared EPA reports and Spill reports, orally, and in writing, regarding the emergency. maintained records and logs

Officer Manager

McKenzie Realty Group - Atlanta, GA

April 2007 to June 2016

Managed office and supervised other full-time and part-time realty assistants

Assisted with the recruiting process

Booked and coordinated travel arrangements support to realtors and brokers for residential home sales, created contracts, home loan acquisitions, and arranged closings

Provided notary services and assistance by researching various MLS & county databases for property information

Scheduled flights and arranged travel accommodations for potential buyers

Scheduled open house tours, accompanied prospective homebuyers on property viewings, created and launched home seller videos/photos, listed properties, and calendar management

Coordinated Broker Price Opinions (BPO) requests, and submissions

Provided customer service

Handled day-to-day operations

Assured customer satisfaction at all times

Education

MA in Emergency and Disaster Management

American Public University

BS in Public Health Administration

American Public University

AS in Business Management

East Mississippi Community College

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