April Higgins

Administrative Assistant

Kansas City,KS 66105

ads7f4@r.postjobfree.com

785-***-****

Administrative assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once.

Excellent work ethic and strength in boosting company morale. Quality-focused administrative assistant committed to approaching administrative tasks with tenacity and attention to

detail.

Administrative assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as

the primary point of contact for both in-house and external phone and website queries. Work Experience

Financial Advisor

The Midland Group - Lawrence, KS

July 2018 to November 2020

1. Set up payment plans

2. Assisted with financial assistance

3. Made out going calls

4. answered incoming calls

5. contacted hospital with billing issues

6. faxed insurance information

7. done whatever needed to help patient with hospital bills Accounting Administrative Assistant

Lakeland Engineering - Kansas City, KS

February 2017 to July 2018

Answered and quickly redirected up to 50 calls per 8 hours. Created detailed expense reports and requests for capital expenditures. Ordered and distributed office supplies while adhering to a fixed office budget. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Drafted biweekly time sheets for 9 executives and employees. Monitored payments due from clients and promptly contacted clients with past due payments. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance

account.

Researched and resolved accounts payable discrepancies. Created daily and weekly cash reports for accounting management. Reviewed all expense reports for accuracy and proper expense disclosure. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

Composed effective accounting reports summarizing accounts payable data. Posted receipts to appropriate general ledger accounts. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Customer Service Representative

Tide Dry Cleaners - Leawood, KS

June 2016 to June 2017

Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new

product information.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Folded and arranged garments in attractive displays. Maintained cleanliness and presentation of stock room and production floor. Built long-term customer relationships and advised customers on purchases and promotions. Set up and explained new membership contracts.

Politely assisted customers in person and via telephone. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Directed calls to appropriate individuals and departments. Earned management trust by serving as key holder, responsibly opening and closing store. Receptionist Front Desk

Affordable Insurance Services - Overland Park, KS

March 2016 to June 2016

Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Corresponded with clients through email, telephone or postal mail. Greeted customers and visitors in-person and via telephone calls. Monitored and screened visitors to verify accessibility to inter-office personnel. Sorted, received and distributed mail correspondence between departments and personnel, including parcel

packaging, preparation and efficient shipping.

Aggregated and prepared documentation and reports for office meetings, distribution, and filing. Assistant Manager

Pete's - Fort Scott, KS

May 2013 to May 2015

Promoted from Team Leader to Assistant Manager within 6 months. Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Reordered inventory when it dropped below predetermined levels. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Assigned employees to specific duties to best meet the needs of the store. Instructed staff on appropriately handling difficult and complicated sales. Trained and developed new associates on POS system and key sales tactics. Administrative Assistant/Office Manager

Washington Medical Group - Kansas City, KS

September 2008 to May 2013

• Answering calls, as well as welcoming and assisting patients and visitors.

• Scheduling and confirming appointments, tests, treatments, and other procedures.

• Obtaining and updating patients' personal and health information.

• Creating and maintaining electronic health records.

• Preparing patients' files for consultation and evaluation.

• Managing inquiries and relaying messages about scheduling, referrals, and prescription refills.

• Verifying medical insurance information, as well as mediating between patients and medical insurers.

• Collecting co-payments from patients and following up on medical insurance claims.

• Entering payment information into an electronic billing system.

• Maintaining an office supply inventory and replenishing stock in a timely manner.

• Extensive experience in maintaining patient files and updating electronic health records.

• Experience in processing payments and medical insurance claims.

• Exceptional ability to create a welcoming and patient-centered environment.

• Ability to answer calls, schedule appointments, obtain patient information, and relay messages.

• Ability to verify medical insurance information.

• Excellent organizational and communication skills.

• Microsoft Office Experience

• Sorting and sending out mail, as well as faxing and emailing. Education

undergraduate in Psychology

Ottawa University-Phoenix - Ottawa, KS

March 2020 to Present

Undergraduate in Addiction Counseling

Ottawa University-Phoenix - Ottawa, KS

March 2020 to Present

Associate of Applied Science / Billing and Coding in Medical Higher technology institute - Kansas City, MO

2006

Skills

• ACCOUNTING (10+ years)

• INVOICE (10+ years)

• RECEPTIONIST (10+ years)

• CUSTOMER SERVICE (10+ years)

• RETAIL SALES (10+ years)

• Mail Sorting and Sending (10+ years)

• Payment processing (10+ years)

• Typing (10+ years)

• Management (10+ years)

• Medical billing (5 years)

• General Ledger Accounting

• General Ledger Reconciliation

• Account Reconciliation

• Journal Entries

• English

• Cash handling

Additional Information

Skills

30 WPM typing speed Professional phone etiquette

Excellent communication skills Database management Customer service-oriented Flexible

Accurate and detailed Excellent planner and coordinator Works well under pressure Pleasant demeanor

Appointment setting Team building

Accounting familiarity Payroll

Invoice processing Multi-line phone proficiency

Conference planning Critical thinker

Spreadsheet management Report analysis

Medical billing

Microsoft Office

Payment Processing

Contact this candidate