Student Intern Customer Service

Teddy Blythewood

216-***-**** ***************@*****.*** Natick, MA

Experience

July 2020 - PRESENT

Dicks Sporting Goods - Freight Flow Lead

● Supervising the freight flow processing function including shipping/receiving, transfers, RTV’s, claim processing and misdirected freight processing

● Preparing and supervising a select team of workers in order to properly, efficiently and effectively complete the truck process.

● Perform weekly audits on truck processes in order to help efficiency and productivity from employees.

● Placing orders for operations materials including cleaning supplies, cash handling equipment and sales support items.

● Evaluating merchandising needs and partnering with neighboring stores to complete transfer requests.

● Preparing deposits, balancing registers and complying with cash office procedures.

● Helping maintain back room standards through clear communication to employees. February 2019- July 2020

Dicks Sporting Goods - Team Sports Lead

● Assisted the store management team with general supervision of employees, product merchandising and operations in Team Sports and other areas of the store as needed

● Demonstrated company standards of passionate customer service and selling through customer engagement

● Monitored compliance for loss prevention standards and audit requirements by ensuring all Team Sports paperwork is fully completed including product counts and service delivery forms.. July 2018 - November 2018

DC Fray - Student Intern

● Efficiently provided daily admin and operations task oversight including answering emails, confirming permits, and equipment management.

● In partnership with the Staffing Coordinator, reviewed and screened job applications, conducted first round interviews and managed staff evaluation schedules and paperwork.

● Secured sufficient league staffing by proactively communicating with internal and external stakeholders, updating payroll processing system as relevant.

MONTH 2017 - MONTH 2018

Cleveland State University Recreation Services, - Membership and Guest Services Graduate Supervisor

● Contributed to financial forecasting and KPI targets including report creation, budget review, p.o. creation, in order to make recommendations for budget modification staffing plans.

● Coordinated hiring, onboarding and supervising Guest Service staff in building elevated customer experience.

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● Trained Building Managers to become successful leaders and managers. Directed task completion according to SOP among Lead Student managers. Evaluated and recognized Guest Services staff using peer to peer and self-evaluations, facilitated personal and professional skill development.

● Served on the Homecoming 5K committee including work in budget creation, event marketing, sponsorship solicitation, permit confirmation, promotional product design, and material sourcing and ordering.

June 2016 - July 2017

Cleveland State University Recreation Services, - Marketing and Technology Graduate Supervisor

● Executed targeted email marketing campaigns to increase memberships sales, fitness program awareness, special events attendance, and product suite usage .

● Managed digital marketing assets and internal project management systems. Provided marketing and outreach support, including basic photography and video work, tabling, and special event support.

● Organized Marketing project status meetings with department leaders focused on idea generation, task assignment, and consensus building to promote memberships, fitness classes, facility rentals, and special events.

Education

August 2016 - December 2018

Cleveland State University

Coursework including various Sport Management and Business classes. 28 graduate hours completed August 2011- May 2016

Bowling Green State University Bachelors of Education in Sport Management

● Student Intern Toledo Central Catholic, January 2016-June 2016

● Student Intern Wauseon Recreation Center, May 2015- October 2016 Technical and Soft Skills

● Event Marketing

● Social Media

Management

● Email Marketing

● Customer Service

● Time Management

● Cross-Functional

Teamwork

● Leadership

● Problem Solving

● Adaptability

● Calendar

Management

● Cash Handling

● Microsoft Office

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