Himabindu Maddela

Program Manager/Project Manager/Scrum Master

Email: ads7dk@r.postjobfree.com Phone: 703-***-****

PROFESSIONAL SUMMARY

PMP certified Project Manager with 21 years of experience owing all stages of the lifecycle to deliver projects that exceed expectations on time and on budget. Seeking a role in IT project management where I can leverage my vast experience in complex enterprise-level projects.

Over 11 years of experience in US Healthcare Revenue Cycle Management and 10 years in Banking and Financial Services.

Worked in all phases of project management of IT and BPO including planning, project cost analysis, proposal development, procurement management, contract administration, project close out, profit and loss responsibility, and account management. Administered, processed, maintained company benefit programs including health & welfare plans, short and long-term disability, worker's compensation, 401k, Flex Spending Accounts, COBRA, leaves of absence. Strong understanding of project methodology (Waterfall, Agile) and knowledge of PMBOK Framework.

Proven Experience in adopting of key engineering practices like CE, CI & CD and Test Driven Development, DevOps, XP, Kanban to improve quality and reliability of team's deliverables using Scaled Agile framework.

Experience in customer/client interaction at various levels to get a better understanding of client’s business process (Root Cause analysis, Business process mapping, iterative problem definition and hypothesized improvement opportunities), system’s functional and technical requirements.

Performed business process analysis of current business processes and provided recommendation for improvements.

Experience using SIPOC analysis, Process Maps, and RACI, Six Sigma or other related methodologies. May include facilitation of Kaizen events. Also, involved in re-engineering of existing processes. Includes facilitation of organizational change and performance measures.

Experience handling End-to-End Requirement Analysis, Development and Delivery of implemented solution. Good Experience with Process Improvement and LEAN approaches, including strong understanding of LEAN principles.

Proficient in developing artefacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), System Requirement Specifications (SRS), Use case document, User stories, Product backlog, Sprint backlog, Traceability Matrices.

Skilled in performing requirement gathering sessions, feasibility studies, Gap Analysis, SWOT Analysis, Impact Analysis, ROI analysis and organizing the software requirements in a structured way.

Organize Release Review Meetings for all environments, facilitating production deployments, preparing, maintaining and distributing release artifacts (e.g., checklists, release calendar), monitoring and reporting the release quality.

Defining the project scope from the LOI, MSA and Complexity calculator tools. Administered COBRA: including initial mailings, tracking of current participant's eligibility and payments.

Development of an enterprise Business Process Model that aligns with the organization's business capabilities and business services, to support organizational strategy development, process improvement identification, and project portfolio development.

Worked on SAFe Agile framework and attended Scrum of Scrums to coordinate dependencies across various other scrum teams in Agile Release Train. Worked with Release Train Engineer, System Architects for Infrastructure requirements and to support integration testing.

Worked closely with the Release Train Engineer for the ART (Agile Release Train) in coordinating dependencies between various scrum teams

Attended PI planning workshops and facilitated system demo, inspect and adapt workshops for future PIs and Release Management meetings.

EDUCATIONAL QUALIFICATION

Master’s in business administration, (Major – HR, Minor – Finance) – Osmania University, Hyderabad, India

Bachelor of Commerce – Osmania University, Hyderabad, India

TECHNICAL SKILLS

Project Management Skills and competencies

Leadership, Strategy Development, Business Acumen, Team Management, Negotiation, Risk Management, Contract management, Critical thinking, Communication, Coaching, Task Management, Quality Management, Business case writing, RFP and RFI, Budget management, Conflict resolution.

Project Management Tools

SVN, Microsoft Project Professional, Office 365, SABasecamp, JIRA, Trello, Gantt charts, Siebel CRM, CreativePro, JumpChart,, ActiveCollab, PeopleSoft, MS Visio 5.0, Onenote.

Project Management Deliverables

Project charter, Organizational charts, Project Scope, SOW, Project Plan, Business Requirements Document, RTM, Scope baseline, Schedule Management Plan, Resource Breakdown structure document, Quality Metrics, Quality Control, Change Requests, Issue Log, Risk Management Plan,

Techniques/Methodology

Waterfall, Agile, RUP, Work Breakdown Structure, Critical Path Method, Scrun, SAFe, Kanban, Lean, XP.

Regulatory standards

HIPAA, FLSA, ADA/ADAA, Erisa, Userra, COBRA, EEO/AAP, FMLA, OFCCP, ACA, FDA, SOX, 21 CFR Part 11

Content Management Tools

MS Sharepoint, Confluence

Analytical Tools

Blueprint v6.4, HP Enterprise, IBM Rational DOORS, Balsamiq Mockups 3.5.5, LeanKit

Risk Management Tools

FMEA, Fast Track, CAPA, JIRA Service Desk, Oracle Service Cloud, Salesforce

Requirement Management

HP ALM, Blueprints, ERP, JIRA, VersionOne, TFS (Team Foundation Server), IBM Rational DOORS and Jama.

Database Management

Oracle, SQL, MySQL, MS – Access

Business Modeling

MS Visio, Enterprise Architecture, Pencil, Balsamiq, iRise

Business Intelligence

Business Objects, Crystal Reports, Tableau

Defect Tracking

HP Quality Center/ALM, Rally, JIRA

CERTIFICATIONS

Project Management Professional – license-2781411 (Valid till Jul 2023)

Certified SAFe Agilist 5.0 – (Valid till Dec 2021)

Prince2 Foundation Certificate in Project Management – License number-590****-******** (Valid till June 2022)

Prince2 Practitioner Certificate in Project Management – License number-590****-******** (Valid till May 2022)

Certified Agile Scrum Master – License number - 5909693

ISTQB Certified

Microsoft Certified Solutions Associate – SQL Server 2012/2014

Microsoft Certified Professional

Certified in Business Communications from BrainBench

Six-Sigma Green belt certified

Certified 7 Habits of Highly Effective People

PROFESSIONAL EXPERIENCE

Client: Western Asset

Project: Client Services Jan 2022 – Till Date

Role: Project Manager /Scrum Master

Description: Western Asset is a globally integrated fixed-income manager, souring ideas and investment solutions worldwide. Handled Client Service & Marketing, Client Reporting and WebDev projects under Client Services umbrella. Western Asset Management has been in a multi-year process to foundationally structure, select and develop an enterprise-level system for sales and client relationships including marketing automation.

Responsibilities:

Responsible for integrating the project teams with Western Asset and providing a clear vision of the product.

Collaborate with Product Owners and focus on building the right product.

Effectively communicated project scope, schedule, and budget with both customers and contractors

Responsible for budgeting and forecasting, expense reporting, risk management, status reporting, and execution

Worked with change management and transition teams to implement training and integrated legacy systems with new systems and processes

Tracking Agile Metrics like Sprint burndown, Release burndown, Velocity reports from JIRA tool.

Work in partnership other Scrum Teams, Agile Release Trains and Value Streams as needed for planning and release management.

Trained/coached the Product Owners, project team and business on how to use agile/scrum best practices and values to ensure organization and client satisfaction.

Make sure that team is following agile processes in each sprint at user story level as per the Definition of Done (DoD)

Tools: Microsoft Teams, Office 365, SharePoint, JIRA, Confluence, Trello, Onenote

Techniques: Kanban, Scrum

Deliverables: Agile metrics, dashboards for leadership, CI/CD

Client: Rhode Island Department of Health, RI (Remote)

Project: Covid-19 Vaccine Administration Management System Jan 2021 – Dec 2021

Role: Agile Project Manager

Description: Supporting overall DHHS for Rhode Island Department of Health processes and methodologies to handle the Covid-19 Administration system. Managing IT project activities to ensure adherence to procedures and standards by CDC.

Responsibilities:

Provided oversight of Vaccination Site Support operations and performance; ensured compliance with client guidelines/protocols and shared feedback & best practices with RIDOH

Liaise with public health authority and clinical partners to ensure seamless delivery of vaccination sites

Responsible for managing the day-to-day logistics of the Rhode Island COVID-19 Vaccine Administration. This includes providing leadership, guidance, resource coordination, and direct supervision to the program staff to support the safe and effective provision of COVID-19 Vaccine in accordance with CDC and RIDOH (Rhode Island Department of Health).

The COVID-19 Clearinghouse is a cloud-hosted data repository provided and managed by HHS as a functional tool, provides a secure space for a jurisdiction to upload and store COVID-19 vaccination data collected from provider organizations via electronic health records (EHRs) and from pharmacy systems.

Monitor the dateflow amongst the COVIDReadi, OSMOSSIS to RICAIR systems via HL7 transmission.

Organized scrum and sprint planning calls with PrepMod and the RIDOH team to discuss the production issues and prioritize critical issues/bug fixes.

Tools: Microsoft Teams Planner, SharePoint, JIRA, Confluence, PowerAutomate, Powershell, Onenote

Techniques: Kanban

Deliverables: Agile metrics, dashboards for leadership, CI/CD

Client: Wells Fargo, Charlotte, NC

Project: Investment Portfolio Apr 2019 – Dec 2020

Role: Agile Project Manager

Description: The Wells Fargo Investment Portfolio comprises public investments for Credit Investment Portfolio (CIP) and Macro Investment Portfolio (MIP). Currently handling a program called IP Advanced data and Analytics Data governance and handling 4 scrum projects.

Responsibilities:

Handling a program “IP Advanced Data Analytics (ADA) Data governance”

Entire program was leveraged and working in small Agile Pods based on the Epics/backlog creating a relevant ecosystem leading to maximum innovation and faster delivery times.

Preparation, Launch and Execution of Agile Release Trains by training, coaching and execution on SAFe Agile Methodology and Best Engineering Practices with the help from the Enterprise Agile Transformation team.

Drive the adoption of key engineering practices like CE, CI & CD, Test Driven Development,

Database Design, Development, Implementation and Support using various Database technologies (SQL Server 2008/2012, 2016 T - SQL, Azure Big Data) in both OLTP, OLAP and data warehousing environments in one of my projects called Trade Repository.

Partner with key stakeholders, Enterprise Agile Transformation team and senior leadership in laying the foundation necessary for transforming to a Lean Agile Enterprise.

Successfully completed two projects “ADA Pilot and PreCDR remediation”

Tools: Microsoft Project Professional, SharePoint, JIRA, Confluence, Onenote

Techniques: Followed Agile principles for the Scrum projects, Kanban

Deliverables: PI planning, System Demos, Scrum of scrums, Agile metrics, dashboards for leadership,

Client: BASF, Durham, NC

Project: NA Service Line Jan 2018 – Mar 2019

Role: IT Program Manager

Description: BASF is a German chemical company and the largest chemical producer in the world. I am wearing multiple hats here as IT Program Manager taking care of the budgets and EBITDA of the NA account and also as Service Owner taking care of 8 different service lines of North America.

Responsibilities:

Build and manage a regional team (direct/matrix) that designs, operates, and continually improves the BASF support in the North America region. Understand service demand in the region and manage prioritization and allocation of resources. This includes the management of vendor resources that are employed to deliver the support service in the region. Manage the execution of the Vendor performance.

Partnered with Financial Management, Demand Management, and Technology partners to ensure deployment plans for new/enhanced services are transitioned successfully into production environment.

Collaborate with Business, internal Partners, and BASF leadership to shape vendor selection and management strategies for both technology and professional services.

Help to shape our regional service delivery strategy, considering resourcing, procurement of outside services, development of new internal capabilities and embedding standards such as SDLC/Scrum/Dev ops/ Kanban.

Accountable for Service Delivery, Service Level Agreements which includes consulting, Incident Management, Change orders and managing the entire application.

Tools: Microsoft Project Professional, SharePoint, JIRA, Confluence, Onenote

Techniques: Followed Agile principles for the Scrum projects, Kanban

Deliverables: SLA, SOW, OLA, Disaster Recovery Plan, Business Continuity Plan, Technical Architectural documents, SDD.

Client: Becton Dickinson, Franklin Lakes, NJ

Project: Lotus Notes to SharePoint (LNSP) and Approved Supplier List (ASL) Feb 2017 – Jan 2018

Role: Scrum Master

Description: Becton Dickinson leads in patient and healthcare worker safety and technologies that enable medical research and clinical laboratories. I was handling multiple projects (LNSP and ASL) and was responsible for managing the execution of programs and/or projects consisting of single, multiple or system-level projects. Worked within the constraints of budget, schedule and scope while managing and communicating risk and ensuring adherence to established processes and methodologies.

Responsibilities:

Performed VOC and CTQ Analysis for LNSP project.

Experience in developing a Master Validation Plan, validation scripts, validation reports, all documentation required during the Computer System Validation (CSV) implementation process.

Written IV and V (Independent Verification and Validation) reports for identifying the high-risk areas early in the project to mitigate risks and prepare contingencies plans accordingly.

Managing the delivery of all CSV documentation including SOP’s, Risk Assessments, Validation Plans, User Requirements Specifications (URS), System Requirement Specifications (SRS), IQ/OQ/PQ protocols, Design Summary Review (DSR), Qualification Test Protocols, Test Scripts, and Validation Reports.

Strong understanding of Computer System Validation - 21 CFR part 11, Annex 11 and validated document management repositories.

Thorough knowledge of GxP regulations and Good Automated Manufacturing Practices (GAMP) principles.

Performed validation on 21 CFR Part 11, 210, 211 and related regulatory guidance.

Performed FDA and SOX assessments along with Security and Privacy assessments with the Business Owners and Business Users of the LNSP project.

Tools: Microsoft Project Professional, IBM Lotus Notes, HP QC, SharePoint

Techniques: Design review meetings, Followed Six Sigma DMAIC methodology, Traditional V-Model.

Deliverables: User Requirement Specifications (URS), System Requirement Specifications (SRS), Design Summary Review (DSR), Project Financials, Toll gate presentations, Production Cut-over Plan, IQ/OQ/PQ test protocols.

Client: Barclaycard, Wilmington, DE

Project: Dispute Workflow Redesign Apr 2016 – Jan 2017

Role: Project Manager

Description: Barclaycard is an international payments services provider for consumer, business and corporate customers including credit cards, payment acceptance and consumer lending. Project was to coordinate implementation/migration of technology initiatives for Barclaycard claims & dispute legacy system to Agent facing application.

Responsibilities:

Successfully organized the Kick-off presentations with all the Key milestones.

Created the IT Project Charter at the project level; SOW/POC to identify the goal and high level work required for the project.

Worked on Delivery plan, kick off deck, project budgeting & financial, status update, reporting, project tracking, risk &issue analysis and mitigation plan.

Proactively manage changes in Project scope, identify potential risks, and Contingency plans and Gap Analysis.

Determined the team capacity (velocity) from historical data. Created Work Breakdown structure (user stories) and corresponding activities (tasks).

Supported the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance

Performed Business Strategic Analysis and provided business improvement recommendations to C-executives.

Tools: Microsoft Project Professional, Rally, JIRA, Appium, Maven, JAVA, Selenium

Techniques: Modelling sessions, Hydrid Agile, Just-in-time planning

Deliverables: Project Financials, Kick-off presentation, BRD, Project charter, Project Plan, Project Governance, Quality Matrix, Toll gate presentations, Change control document, Product Backlog, Product Roadmap, Release plan, Sprint Backlog, Burndown chart.

Client: JP Morgan Chase, NYC, NY

Project: Regulatory Consent Order Apr 2015 – Mar 2016

Role: Project Manager

Description: JPMorgan and firms purchased, Bear Stearns and Washington Mutual, sold risky mortgage securities during the housing bubble while misrepresenting their quality. These securities later failed in huge numbers, playing a key role in the 2008 crisis. JPMC project involved an AS-IS study of their home loan mortgage software systems in order for us to identify the validation checks for the entire loan processing system.

Responsibilities:

Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).

Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure.

Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario.

Built Use cases from the requirements gathered to create use case diagrams and Use case documents.

Actively participated in actionable Analytics a SAAS platform that has helped several customers including in cloud, engineering, product and analytics areas

IV & V was typically brought in for testing efforts.

Managed large-scale content development for the entire portfolio of Rational Collaborative Lifecycle Management (RCLM) applications in the ALM Jazz segment (over time), and acted as the overall User Technologies lead for CLM

Tools: Microsoft Project Professional, MS Office Suite, Java, J2EE, Oracle, UML, MS Visio, JIRA, Agile/Scrum, STAR Schema, Balsamiq, Enterprise Architect, IBM RCLM, Share Point.

Techniques: Modelling sessions

Deliverables: BRD/FRD, AS-IS and TO-BE documentation, FIT Analysis, Kick-off presentation, BRD, Project charter, Project Plan, Quality Matrix, Toll gate presentations, Change control document.

Client: Capital One, Brandford, CT

Project: Application Functionality Sep 2013 – Mar 2015

Role: Senior Business Analyst

Description: The application is front-end application, which is used by Account Executives (AE) to process an application for the customer, Underwriter (Senior and Junior) to take decision on the application depending on the customer’s input data. Account executives to close the loan to turn down the application depending on underwriter’s decision. The policy and compliance standards should be met using different engines.

Responsibilities:

Worked to effectively combine the vision of clients with in-house wireframe designers to provide clear design specifications

Provided daily communications, scrum notes, sprint reviews reports, project retrospectives, and regular snapshots of project velocity and budget burn rate.

Planning project activities viz. Scoping, Estimation, Tracking, Change Management, Delivery Management & Post Implementation support.

Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity target updates.

Organized and lead the Internal and Client weekly status calls with all the project stakeholders.

Tracked the efforts of each team member in SVN throughout the implementation.

IV & V was brought it typically for the Functional tests, Integration tests, UAT tests, Operational and Certification test.

Tools: Microsoft Project, HP Quality Center, MS Excel, MySQL

Techniques: Followed ADP AIM document, Modelling sessions, HP Quality Center, MS Excel, MySQL.

Deliverables: Kick-off presentation, BRD, Project charter, Project Plan, Quality Matrix, Toll gate presentations, Change control document.

Client: Global Brands Group, New York, NY

Project: Employee Benefits Administration Sep 2010 – Aug 2013

Role: Implementation Project Manager

Description: This Employee Benefits Administration project includes medical, prescription, dental, vision, life insurance, AD&D, STD, LTD 403(b), flexible spending accounts in scope. As Implementation Project Manager, my responsibility is to take care of the end-to-end implementation of Benefits. This was an in-house Employee Benefits Administration.

Responsibilities:

Liaison between associates and insurance plan for resolution of issues.

Open Enrollment Education, initiated conference calls and Webex presentations to 500 store national chain. Training in brand headquarters included open enrollment seminars.

All other employee benefits plan including tuition reimbursement, adoption assistance. PTO, all other leaves of absence

Managed third-party administrators and benefits carriers which included cost control initiatives and performance guarantees

Coordinate the operation of benefits with internal and external business partners including IT, payroll, finance, vendors and consultants.

Understand the project scope from the FIT Analysis document, complexity calculator and the MSA.

Successfully organized the Kick-off presentation with Old National Bank and communication the Key Milestones of the Migration project.

Tools: ADP HWSE, ESS, Configuration tool, Microsoft Project, HSAP, LUMIN, MS Visio.

Techniques: Followed ADP AIM document, Modelling sessions.

Deliverables: Kick-off presentation, BRD, Project charter, Project Plan, Quality Matrix, Toll gate presentations, Change control document.

Client: Express Scripts Inc., (CTS) St. Louis, MO

Project: HIX, EDI and Web Services Testing Nov 2008 - Aug 2010

Role: Project Manager

Description: Express Scripts is a TPA of Prescription drug programs for commercial health plans, Self-insured employer plans, Medicare Part D plans. My role was to develop a state of the art web-based technology re-engineered from a legacy database technology, including the business functions. The project involved re-engineering of the existing Billing System along with achieving HIPAA compliance of 4010 to 5010 and ICD 9 to ICD 10. The deliverables in the project included PBM (Pharmacy Benefit Manager) to administer the drug programs.

Responsibilities:

Project & Management activities – Team reviews, Budget tracking, Onsite-Offshore Coordination, SPOC for all issues, New Proposals with client. Managed as PMO for this project and coordinated with all stakeholders.

Have knowledge on the NCPDP Standard Version D.0 of the HIPAA standard for pharmacy claims transactions.

Helped developers with the following list of HIPAA-EDI Transaction Code sets: 837.

Thorough knowledge about HIPAA ANSI X12 transaction code sets (4010A1 and ICD10).

Involved working with the following list of HIPPA-EDI ANSI X12 Transaction Code sets:

Responsible for receiving Claims and Encounters using EDI 837.

Conducted IV & V tests at the Unit and Component level per approved design.

Conducted JAD sessions, Focus groups and individual interviews to facilitate elicitation with regards to analysis, specifications, and design of the relevant business processes and systems.

Tools: MS Project Professional, SQL, PL/SQL, MS Excel, MS Word, Bugzilla, Mercury Quality center/ALM, IBM Rational Suite, Rational Quality Manager, MS Test Manager, Quick Test Pro (QTP), Load Runner HIPAA guidelines, Rational RequisitePro, MS Visio, MS Project, MS Access, Crystal Reports, Rational Clear quest.

Techniques: Agile Methodology, Facilitation Techniques, Three-point estimate, Control charts, Change control, SIPOC.

Deliverables: Kick-off presentation, BRD, Test Strategy, Test Plan, RTM, Quality Matrix, Toll gate presentations, Change control document.

Client: Louisiana Medicaid, Baton Rouge, LA

Project: MMIS Jun 2007 – Oct 2008

Role: Project Manager

Description: The Louisiana Medicaid Program MMIS processes 51 million Medical claims annually for more than 30,000 Medicaid providers. The focus of the project was the replacement of 22 year old legacy Medicaid Management information System (MMIS). It included technical and professional services related to analysis and assessment of the current MMIS and EDI claims.

Tools: Rational Unified Process (RUP), UML, Windows, SQL, Microsoft Office, HTML, XML, Java Script, Java, ASP, HTML, MS Access, DB2, Oracle, Test Director

Techniques: Waterfall Methodology

Deliverables: Project Plan, Test Plan, BRD, Toll gate presentations, Change control document.

Client: Multiplan Inc., (Zavata), New York, NY

Project: Application Functionality Testing Jun 2006 - May 2007

Role: Test Manager

Description: Multiplan is one of the leading PPOs in USA. Multiplan acquired PHCS PPO networks and I was involved in the Transitions and, I was responsible for Application Functionality Testing.

Tools: MS Project Professional, Quality Center, MS Office, HTML, HIPAA guidelines, EDI formats, JumpChart, JIRA.

Techniques: Agile Methodology, Facilitation Techniques, Three-point estimate, Control charts, Change control.

Deliverables: BRD, Test Strategy, Test Plan, RTM, Quality Matrix, Lessons learnt, Change control document.

Client: St Barnabas, and DHL (Fidelity Business Services)

Project: 401k Retirement benefits Jun 2005 - Mar 2006

Role: Financial Analyst

Description:

Fidelity Investments is the world’s largest provider of Financial Services. Defined Benefits is a project which is of 401k Retirement Benefits. Defined Benefits had 13 individual clients.

Tools: MS Excel, MS Word, Quality Center, Windows, MS Office, HTML, SOX guidelines, Onenote, Peoplesoft, MS Visio.

Techniques: Modeling techniques, Cost aggregation, Cause & Effect diagram.

Deliverables: BRD, SOW, RFP, RFI, Transition document to Ongoing Service team, WBS, Lessons learnt, Issue tracker.

Client: Internal Client (IVY Comptech)

Project: Transaction Support May 2003 - Aug 2004

Role: Business Analyst

Description: IVY Comptech is an online gaming product development Organization. As a Business Analyst, my role was to gather requirements from Client (Internal) and develop different payment options for the online gaming website for Bingo and Poker.

Tools: C#, Java, IBM Mainframes.

Techniques: Facilitation Techniques, Expert Judgement, Change control, FMEA, Delphi technique.

Deliverables: BRD, Risk Management document, Stakeholder Register, Project Charter, RFP, RFI,

Client: JC Penny, (GE Capital International Services)

Project: IVR Testing Apr 2002 - Apr 2003

Role: Business Analyst

Description: The project was about Automatic IVR testing which was done via scripting and via any GL supported emulation product. The scripting provides the means to detect voice and send DTMF digits in response to voice prompts. Once connected to the call the GL product can perform Quality of Service (PESQ) or path confirmation tests.

Tools: Visual Studio, XML, MS Excel, MS SQL Server

Techniques: Bottom-up estimate, Sanity testing,

Deliverables: BRD, Test Plan, Test Scenarios, Test cases, RTM, Quality Matrix, Lessons learnt

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