Gowthami

Email: ads7d5@r.postjobfree.com

Ph#: 609-***-****

Professional Summary:

With over 5+ years experience in IT industry with Salesforce.com CRM Administrator and Developer in Salesforce.com

Experience in various Salesforce.com offerings like Sales Could, Service Cloud, Communities and Force.com Platform.

Experience in various Force.com Platform technologies like Apex Classes, Apex Trigger, Visualforce, Lightning Components, SOQL, SOSL, Batch Apex, Apex Scheduler etc.…

Experience in Salesforce Classic & Lightning Platforms.

Experience with Lightning Platform, Lightning Components and Lightning Design System (CSS)

Experience on Apex Web Services Classes (REST & SOAP), Salesforce 2 Salesforce, Partner & Enterprise WSDL .

Experience in SFDC development using Apex Classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, Customer and Partner Portals.

Have good working knowledge in querying Salesforce.com database using SOQL & SOSL queries using Workbench and Developer Console

Experience in working with Developer Console, Workbench, SOAP UI, Eclipse with Force.com IDE, Sublime Text with Mavens Mate.

Experience in Salesforce.com Administration like Object Management, Validation Rules, Workflow Rules, Process Builder, Profile & Permission Set Management, Roles & Sharing Rules Management, User Management, Page Layout Configuration, List View Management, Assignment Rules, Web 2 Lead, Reports & Dashbaords and other Salesforce Configurations

Extensive experience using and creating Profiles, Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.

Experienced Data loader user with knowledge on complex and large CSV files for faster data Integration into the Salesforce.

Experience in Data Migration and updates through the tool Apex Data Loader in Salesforce.com.

Experienced in working both Waterfall & Agile Project Delivery Methodologies.

Experience in working with Flosum.

Detail-oriented energetic team player, motivated with multi-tasking capabilities.

Excellent communication and inter-personal skills; accustomed to working in both large and small team environments

Technical Skills:

Salesforce Technologies

Salesforce CRM, Salesforce Lightning, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Sales Cloud, Service Cloud, Cast Iron, Data Migration, Data Loaders.

Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages

Apex, Java, SOQL, SOSL, SOAP

Database

Oracle, SQL Database.

Platform

Windows, Linux.

Professional Experience

Client: Bancorp South Bank, Tupelo, MS. Nov 2021 – Till Date

Role: Salesforce Developer/Admin

Responsibilities:

Developed Salesforce Applications for business requirements and extended the application to take into account critical business needs as well as make the system user friendly.

Involved in identifying, planning and implementing new Salesforce.com features and functions (New Custom Pages, Workflows, Flows and Force.com Objects) to meet business requirements.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Created REST based Webservice classes in Salesforce for real time integrations.

Created Batch Apex and Apex Scheduler classes in Salesforce for bulk data processing requirements.

Designed various Web Pages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Developed Lightning web Components, Aura components and Apex Classes to support complex business requirements.

Work on converting logic from code to the Flows simplifying design and solution build.

Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Built customized Lightning components replacing the existing ones, using JavaScript on the client side and Apex on the server side.

Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce lightning Platform.

Involved in Data import and Export from Salesforce objects using Data loader.

Developed Visualforce pages and associated Apex classes to allow customers login and submit their service requests.

Designed, and deployed the Custom Objects, Custom Tabs, Entity-Relationship Data Model, Validation Rules, Workflow Rules, Flows, Process builder, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.

Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.

Involved in querying Salesforce tables using SOQL and SOSL queries using Force.com Explorer.

Implemented Sales Cloud and incorporated the enhanced features as required to streamline the business process.

Extensively used REST APIs for integration between Salesforce and on external systems.

Extensively used Flosum for deployment.

Used agile methodology to achieve high performance.

Environment: Salesforce.com, Salesforce Lightning Platform, Apex Classes, Triggers, Lightning Components, Lightning Design Systems, Visualforce Pages, SOQL, SOSL, Flows, Sales cloud, Service cloud, Flosum and Windows.

Client: Tenet Healthcare, Dallas, TX. Sep 2020 – Oct 2021

Role: Salesforce Developer/Admin

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Developed Apex Classes, Visualforce Pages to support customer complex requirements.

Developed Apex Triggers, Batch Apex Classes also developed and managed complex Workflows, Approvals, Validation Rules, Assignment Rules.

Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Designed, Implemented and deployed the Custom objects, Record Types, Page Layouts, Custom Tabs to suit to the needs of the application.

Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, App Exchange Package & Custom Application, Sandbox data loading.

Developed Visualforce pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.

Implemented Application Security using Profiles, Permission Sets and Field Level Security

Implemented Data Sharing using OWD, Role Hierarchy, Groups and Sharing Rules

Used Salesforce Chatter for team collaboration.

Performed Data Migration using Apex Data Loader from home grown legacy system to Salesforce.com.

Involved in Data Mapping and Migration of data from legacy systems to Salesforce.com Objects & Fields.

Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Developed several Custom Reports and Dashboards that are used by Business user and Managers.

Participated in Creating and customizing Email template and configuring them to the email alert within the workflow rule for a Standard Custom Objects.

Used Flosum for deployment.

Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Salesforce Classic, Force.com, Apex Classes, Apex Triggers, Visualforce, SOSL, SOQL, Data Loader, Data Migration, Sales Cloud, Service Cloud, Data Migration, Dashboards, Reports, Emails, Templates, Work Flows,Flosum, Eclipse and Windows.

Client: Erie Insurance, Erie, PA. Dec 2018 – Aug 2020

Role: Salesforce Developer

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized apps to match the functional needs of the organization.

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Worked on implementing the Enterprise and Sub Enterprise Concept in Salesforce.

Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.

Developed various Custom Objects, Tabs, Formula Fields, validation rules, Workflow rules.

Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.

Implemented the Salesforce.com Web to lead functionality to create Leads in SFDC.

Worked in Agile methodology Process attended daily standup calls.

Using Apex Data Loader for migrating records to Salesforce.

Involved in Designing and customizing Visualforce pages using extension controllers, custom controllers and standard controllers.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Designed and developed workflow rules, validation rules, formulas, and customizations with in Salesforce.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Customized the dashboards to track usage for productivity and performance of business centers and their sales teams.

Used data loader to perform insert, update, and bulk import or export of data from salesforce.com objects.

Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Created User Roles and Profiles, Sharing Settings, Security Controls and Field Level Security for various profiles.

Created Summary Reports, Matrix Reports, Pie Charts and Dashboards to assist the business team.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, Reports, Dashboards, SQL, Windows.

Client: Target Corporation, Minneapolis, MN. Sep 2017 - Nov 2018

Role: Salesforce Administrator

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Performed the roles of Salesforce.com Administrator in the organization.

Configuring Profiles and Permission Sets. Configuring Field Level Security, Record Type Assignment, Tab Visibility etc.…

Configuring Page Layouts, Page Layout Assignment, Home Page Layout, List Views Configuration etc.…

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Campaign, and Cases etc.…

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Created Users, Roles, Public Groups, Sharing Rules and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Developed Workflow Rules, Validation Rules, Activities, Emails and alerts to track customer related tasks and activities.

Designed various types Email templates for auto response to customers.

Developed several custom Reports & Dashboards to better assist managers and also Report Folders to provide report accessibility to appropriate personnel.

Performed Data Migration using Apex Data Loader from home grown legacy system to Salesforce.com.

Involved in Data Mapping and Migration of data from legacy systems to Salesforce.com Objects & Fields.

Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com Platform, Apex Data Loader, Custom Reports & Dashboards.

References: Will be provided upon request.

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