Flight Attendant Customer Service
Resume:
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND
TRAINING
VICKI
MONTOYA
*******.*****@*****.***
Las Vegas, NV 89149
Talented Lead Flight Attendant proficient in developing strong, efficient flight teams. Decisive leader and analytical problem solver. Friendly hard worker with exceptional hospitality skills.
• Marketing
• Efficient
• Conflict mediation
• Equipment oversight
LEAD FLIGHT ATTENDANT 03/1995 to Current
United Airlines - Las Vegas, NV
Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
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Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
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• Offered answers to passengers' questions and resolved issues that arose during flights. Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
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• Followed safety, passenger and supply pre-flight checklists. Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
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• Dealt with mechanical and passenger emergencies according to standards. Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
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Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
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Served beverages and food items and provided key information about offerings to passengers during flights.
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Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
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Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
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• Restocked and organized food, beverage and passenger items inventory.
• Helped guests locate seats and stow luggage in appropriate locations. Oral Roberts University - Tulsa, OK
Bachelor of Science
Communications, 05/1978
• Minor in Sociology
• Completed continuing education in Interior Design - UCLA Resume Received Schedule Interview Contact Me Quickly
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