FATIMATA KEITA

Brooklyn, NY ***** 347-***-**** ads7bc@r.postjobfree.com

PROFILE

I am seeking to use my experience and communication skills for a company that is pursuing an outstanding customer service expert and self-motivated individual that has an ability to resolve, enhance, and transform the face of customer interactions.

EDUCATION

Long Island University Brooklyn, NY

Bachelor of Science (BA) in Nursing May 2024

It Takes a Village Academy Brooklyn, NY

High School Diploma June 2018

RELEVENT COURSEWORK

Biology 101 Speech 101 English 101 Theatre 201

WORK EXPERIENCE

Shoppers World Brooklyn, NY

Cashier Manager December 2020 – October 2021

Hired, trained, and prepared staff to deliver outstanding customer service to clients

Attended to customers concerns by acknowledging conflict and finding a proper resolution

Managed the employer’s inventory and conducted point of sales

Checkers Brooklyn, NY

Assistant Manager July 2018 – July 2019

Executed restaurant plans by achieving sales and profit goals on a monthly basis

Provided outstanding team and customer service by carrying out standard procedures

Supplied regular feedback and coaching to team members to enhance their performance

Ensured that the restaurant maintained a clean and safe environment for staff and clients

VOLUNTEER EXPERIENCE

Crown Heights Center for Nursing and Rehabilitation Brooklyn, NY

Volunteer February 2017 – July 2017

Assisted patients by checking them in and directing them to their proper rooms

SKILLS

Technical: Google Workspace Microsoft Office: Word, PowerPoint

Languages: English French Soninke Bambara Haitian Creole

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