Customer Service Station Manager

Sandra Martinez

*** ********** **, ** ****, Texas, 79928, US • 915-***-**** • *************@*****.*** Ready to contribute 28 years of relevant experience to a new and challenging role. Multitasking expert with strong communication and problem-solving abilities. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the retail business. Business operations

Team management

Relationship development

Organization

Team building

Supervision

Problem resolution

Budgets

Communications

Operational improvement

Customer service

Proficient in Spanish

Accounting and Finance - Associate of Arts

Steinmetz College Prep - Chicago, IL

Completed 50 credits towards Associate of Science in Accounting and Finance.(1989-1992) ASM - November, 2005 to June, 2020

Walgreens - Socorro, TX

Increased customer satisfaction by resolving all customer issues. Managing payroll budget by proper scheduling.

Assisting pharmacy with customers with picks and returns as well as warehouse deliveries. Assisting pharmacy with RTS calls and their pulse meeting goals. Opening and closing store with the proper procedures. In charge of hiring and training new employee.

Assuring that matric goals where been communicated and been met. Analyzes store reports to evaluate controllable expenses and overall store performance. Ensure proper scheduling of team members to meet store objectives. Responsible for payroll administration including daily punch edits making sure team members are in compliance with their schedules. Train coach and develop team members on proper job duties. Train and develop team members for future promotion. Set daily weekly and monthly goals to assure store metrics are been met. Responsible for maintaining policies and programs on store shortages including cash,credit information and merchandise. Address any personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.

Adherence to company safety policies and ensure the safety of team members and customers. Manage and maintain a high standard of a clean, neat, and easy to shop store. Managed merchandise onto the sale floor within the expected company timeframe. Assuring resets and revisions are done within the expected company timeframe. Assuring all computer training is completed in a timely matter to company timeframe . Assuring on hands for store merchandise is correct to meet store sale demands and proper ordering levels. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Station Manager - March, 2003 to October, 2005

Dollar & Thrifty Car Rental - Chicago, Illinois

Worked with the leadership team to come up with appropriate budgets. Reduced operational risks while organizing sales and rental car return data to forecast performance trends. Managed 40 employees by motivating, training and coaching. Managed sales goals on all car rentals

Improved operational efficiency and productivity by managing budgets, accounts, and sales goals. Created and implemented a high-quality work environment that was measured by employee satisfaction.

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