Front Desk Security Agent

DIORLING GOMEZ GIL

Orlando FL, ***** Mobile: (***) 696.03.48

**********@*****.***

SUMMARY

I am a dedicated and ambitious individual who intends to succeed in any given environment. It is also my passion to learn and accept challenged whenever the situation calls for it. I easily get along whit

others but at the same time work efficiently on my own. I am seeking a position where I can develop and sharpen my skills and strengthen my personality and my career.

StrengthsFinder 2.0: Achiever, Arranger, Includer, Responsibility and Relator.

EXPERIENCE

NOV 2020 – JULY 2022

OPERATIONS MANAGER, LOYAL FINANCIAL

Identifying new projects

Contacting and meeting with vendor

Scheduled best times for the projects

Supervising the projects

Working with all the entities needed to complete the projects

Inspiring and motivating employees to performance their best

Training new employees

Meeting and schedules walked through the premises for new projects

Communicating with he board about company priorities and new projects

Identifying potential problems and working to find solution

MAY 2015 – OCT 2020

FACILITIES MANAGER, PACIFIC OAKS COLLEGE & CHILDREN'S SCHOOL

Manage new hire and current office set-ups including, classroom set-up, special events set-ups, workspace/workstation planning, ordering desk supplies and furniture supplies;

Maintains office efficiency by planning and implementing office systems, policies and procedures, layouts, and equipment procurement. Responsible for negotiating pricing and contract terms with prospective vendors/suppliers.

Work closely with building management and staff and establish a positive rapport.

Engage and maintain working relationships with contractors and vendors Responsible for maintaining overall facilities safety and risk management Make necessary purchases for the College including office and kitchen supplies.

Supervise Operations Services Assistant and ensures timely processing and distribution of mail, including daily collection/distribution of overnight courier packages and timely ordering of all recurring and special purchases for the organization are complete.

Supervise Facilities Maintenance to ensure that minor repairs to building, facilities and general maintenance and custodial services are properly provided to the Pacific Oaks College Pasadena and Children's School Campus.

Supervise Facilities Maintenance for Pacific Oaks College in San Jose Campus and Sacramento Cohort. Project Management HVCA/ Plumbing and electrical.

OCT 2013 – OCT 2014

ASISTANT STORE MANAGER, cOLE rETAIL INC

Competitive Analysis, Management Proficiency, supply Management, Customer Service, Analyzing information and promotions, Payroll and schedules.

OCT 2012 – OCT 2013

SALES REPRESENTATIVE, TOUS

Execute the daily operational, day-to-day goals and priorities assigned by store, participate in the process of receiving new shipments and help the team to keep the receiving and the back-stock area clean and organized, Key Holder, Closing.

AUG 2009 – APR 2012

ASSISTANT STORE MANAGER, Leather By Michael Lawrence

Area Key Holder. Auditor. Closing registers. Assisted training and development for the team. Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions. Reviewing staff job results and learning needs with the retail store manager. Developing and implementing new product training. Evaluates competition by visiting the competing store; gathering information such as style, quality, and prices of competitive merchandise.

OCT 2008 – MAY 2009

FRONT OFFICE MANAGER, Alba Caracas Hotel

Managed and monitored activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Always Maintained a professional and high-quality service-oriented environment. Acted as manager on duty for the hotel, dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.

Informed all Front Office staff of daily activities, group, and VIP arrivals as well as special requests and repeat guests. Checked accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Undertook full responsibility for Scheduling and Payroll of the department. Undertook full responsibility for managing operating expenses and purchasing for the department set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervised Up sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel. Worked closely with the Housekeeping Department to improve guest services and foster cross-departmental communication. Holding monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

Ensured staff is fully trained in emergency procedures.

AUG 2007 – OCT 2008

ALBA CARACAS HOTEL, Front Office Supervisor/Night Auditor Manager

Posted room charges and taxes to guest accounts. Processed guest charges voucher and credit card vouchers. Posted guest charge purchase transactions not posted by the front office cashier. Transferred charges and deposits to master accounts. Verified all account postings and balances. Monitored the status of coupons, discounts, and other promotional programs.

Tracked room revenues, occupancy percentages, and other front office statistics. Prepared a summary of cash, check, and credit card activities. Summarizes results of operations for management. Prepared of End of day procedure. Ran the end of day process in property management software (PIVS). Understood principles of auditing, balancing, and closing out accounts. Knew how to operate PMS, typewriters, and other front office equipment. Understood and knows how to perform check-in and check-out procedures.

OCT 2006 – JUL 2007

FRONT DESK AGENT/ NIGHT AUDIT, Hilton Caracas Hotel

Cashier Handled duties of front desk agent and some of the duties of the accounting department Team Work Greeted guests and patrons as they arrive Asked if guests have a prior booking Managed the registration process Asked for identification and ensure that the provided credentials are accurate Handle guest check-ins and checkouts appropriately Operated hotel switchboard, take calls and provide information and transfer calls Managed accurate accounting of all rooms Provided guests with room keys and call for bellboys Took reservations over the telephone, through emails, and in person. Answered queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions.

JUN 2005 – MAY 2006

SECURITY AGENT/CARGO REPRESENTATIVE, American Airlines

Ensured the Airline is on compliance with local and federal regulations by providing access control and screening measures while aircraft is still in the ground. Aircraft Ramp Access control. Baggage Security/screening. Catering Security. Routes inbound and outbound air freight shipments to their destinations. Takes telephone orders from customers and arranges for pickup of freight and delivery to the loading platform. Assembled cargo according to destination. Weighs items and determines the cost, using rate book. Itemizes charges prepare freight bills, accepts payments and issues refunds. Prepared manifest to accompany shipments. Notified shippers of delays in the departure of shipment. Unloads inbound freight and notifies consignees on arrival of shipments and arranges for delivery to consignees.

NOV 2002 – MAY 2005

FRONT DESK CLERK RESERVATIONS / NIGHT AUDIT, Ole Caribe Hotel

Assisted and coordinated the front desk with housekeeping. Verified the correct charges and credits posted in the corresponding guest folio. Collected payments. Ensured all cash and cash equivalents are accounted and balanced at the beginning and end of each shift. Responded to guess inquiries. Managed Walk-in, sing-in guess and custom handled guess complaints. Book rooms and works prices.

FEB 2000 – OCT 2002

RESERVATIONS AGENT/ FRONT DESK CLERK, Best Western Puerto Viejo

Responsible for handling incoming calls. Ensured application of proper conversation with customers and following guidelines. Responsible for keeping accurate records of all paper transactions. Safe keeping advance deposits. Book rooms and handled prices. Walk-ins.

EDUCATION

1999-2001

HOSPITALITY AND TOURISM MANAGEMENT, IU Antonio jose de sucre

Prepared to hold managerial positions in the dynamic and increasingly global hospitality and tourism industry, as well as for the development of human resources in this field. Capable to work in professional positions in tourism, hospitality, restaurant, and event management fields such as convention and visitors’ centers, destination management organizations, conference centers, resorts, casinos, hotels, theme parks, theaters, restaurants, and clubs.

TOP SKILLS

Customer Service

Team Management

Operations and Organization

Marketing Strategy

Hospitality

Bilingual

CERTIFICATIONS

Leadership and Management Skill for women

Excelling as a highly Effective Team Leader

Managing Multiple projects, objectives and Deadlines

Fundamental of Successful Project Management

Communicating with Tact and Professionalism

Microsoft Office 365

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