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Customer Service Rep

Location:
Charlotte, NC, 28216
Salary:
21 hourly
Posted:
October 26, 2022

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Resume:

Jaquez Harris

704-***-****)

Summary:

● Over * years of Experience in providing Customer Service

● Provide Technical support for tv cable and Wi-Fi and billing

● Answered 100 plus calls per day

● Providing solutions to questions about service, providing instructions on mobile devices and other equipment, and troubleshooting problems to drive solutions for the customer.

● Explaining billing, products & services including pricing, plans, and making changes to service.

● Providing superior customer service experience and configuring info in database systems to repair phone problems

● Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.

● Maintain customer records, using automated systems.

● Vast Experience in Telecommunication Industry

Professional Experience:

Experian NC, June 2021-2022

Customer Service Rep

● Incoming/Outgoing calls

● Providing general and knowledgeable information

Spectrum Cable, NC May 2018-Dec 2020

Customer Service/Dispatch

● Rescheduling appointments and truck rolls for calls that have been escalated.

● Providing information to customers on their appointments, dates and times.

● Providing quality and knowledgeable customer service.

● Calling 10-12 customers an hour to provide them with the appointment and schedule times they need.

Sprint, NC Oct 2015 –Mar 2017

Customer service rep/ Technical support.

● Perform Billing, Sales and technical support to Customers

● Providing solutions to questions about service, providing instructions on mobile devices and other equipment, and troubleshooting problems to drive solutions for the customer.

● Fix problems with handsets, features and services provided by Sprint including internet access, games, ringers, text messaging, and phone downloads.

● Providing superior customer service experience and configuring info in database systems to repair phone problems

● Explaining billing, products & services including pricing, plans, and making changes to service. Ashley’s Furniture, NC Dec 2014 –Jun 2015

Customer service

● Greeting and Sending out orders to forklift drivers for customer pick up

● Recommended products based on customer needs and desires, answered questions regarding products

● Maintained a knowledge of sales, promotions, store policies, and security practices

● Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders

● Sold ancillary products such as insurance and service contracts, arranged financing options for customers

● Provided knowledgeable, honest, and superior customer service. Lash, NC Feb 2013 –Oct 2014

Insurance Investigator

● Canceling and renewing health insurance

● Using databases or conducting surveillance to obtain background and personal information on claimants.

● Interviewing claimants and witnesses.

● Obtaining oral and written statements.

● Taking photographs for evidence.

● Safeguarding documents.

● Verifying public and private records.

Convergys, NC Sep 2011 – Jan 2013

Customer service Rep

● Provide Technical support for tv cable and Wi-Fi and billing

● Answered 100 plus calls per day

● Provide quality customer service to incoming clients and customers

● Act as human GPS and provide map and road directions to customers.

● Support large telecommunication clients

● Respond to inbound questions via email and phone concerning customer service

● Make follow up outbound calls to customers and other parties as part of case resolution process

● Answered 100 plus calls tper day

Education:

Hopewell High school, Charlotte NC

High School



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