Customer Service Rep
Resume:
Jaquez Harris
Summary:
● Over * years of Experience in providing Customer Service
● Provide Technical support for tv cable and Wi-Fi and billing
● Answered 100 plus calls per day
● Providing solutions to questions about service, providing instructions on mobile devices and other equipment, and troubleshooting problems to drive solutions for the customer.
● Explaining billing, products & services including pricing, plans, and making changes to service.
● Providing superior customer service experience and configuring info in database systems to repair phone problems
● Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
● Maintain customer records, using automated systems.
● Vast Experience in Telecommunication Industry
Professional Experience:
Experian NC, June 2021-2022
Customer Service Rep
● Incoming/Outgoing calls
● Providing general and knowledgeable information
Spectrum Cable, NC May 2018-Dec 2020
Customer Service/Dispatch
● Rescheduling appointments and truck rolls for calls that have been escalated.
● Providing information to customers on their appointments, dates and times.
● Providing quality and knowledgeable customer service.
● Calling 10-12 customers an hour to provide them with the appointment and schedule times they need.
Sprint, NC Oct 2015 –Mar 2017
Customer service rep/ Technical support.
● Perform Billing, Sales and technical support to Customers
● Providing solutions to questions about service, providing instructions on mobile devices and other equipment, and troubleshooting problems to drive solutions for the customer.
● Fix problems with handsets, features and services provided by Sprint including internet access, games, ringers, text messaging, and phone downloads.
● Providing superior customer service experience and configuring info in database systems to repair phone problems
● Explaining billing, products & services including pricing, plans, and making changes to service. Ashley’s Furniture, NC Dec 2014 –Jun 2015
Customer service
● Greeting and Sending out orders to forklift drivers for customer pick up
● Recommended products based on customer needs and desires, answered questions regarding products
● Maintained a knowledge of sales, promotions, store policies, and security practices
● Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders
● Sold ancillary products such as insurance and service contracts, arranged financing options for customers
● Provided knowledgeable, honest, and superior customer service. Lash, NC Feb 2013 –Oct 2014
Insurance Investigator
● Canceling and renewing health insurance
● Using databases or conducting surveillance to obtain background and personal information on claimants.
● Interviewing claimants and witnesses.
● Obtaining oral and written statements.
● Taking photographs for evidence.
● Safeguarding documents.
● Verifying public and private records.
Convergys, NC Sep 2011 – Jan 2013
Customer service Rep
● Provide Technical support for tv cable and Wi-Fi and billing
● Answered 100 plus calls per day
● Provide quality customer service to incoming clients and customers
● Act as human GPS and provide map and road directions to customers.
● Support large telecommunication clients
● Respond to inbound questions via email and phone concerning customer service
● Make follow up outbound calls to customers and other parties as part of case resolution process
● Answered 100 plus calls tper day
Education:
Hopewell High school, Charlotte NC
High School
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