Sales Associate Customer Service

DEION JONES

**** * ********* **, ******, AR ***** · Cell: 479-***-**** *****.*****@***-****.***

A highly motivated individual with years of experience in fast-paced work environments. A great team player with great adaptation skills and forward thinking. An individual that possesses the ability to work with a team or alone efficiently. Looking to excel and grow even more knowledge of the business.

Skills

Great training abilities

Excellent understanding of valued consumer targets

Self-motivated

Strong adaptability

Experience in sales floor projects/planning/events, as well as general marketing techniques.

Strong technology background

Able to identify concerning trends and determine best route toward resolution

Great knowledge absorption/reporting

Four years of in-store working + 2 years Information Systems Division service

Education

August 2013 – May 2015

General Business, University of Central Arkansas

Two years completed of General Education in marketing strategies, Business Management.

Microsoft Office experience.

Experience

COX CABLE CONTRACTOR

May 2014 – August 2014

Responsible for cox internet and cable home installations.

Responsible for completing work orders given throughout the day.

Required 100% successful reading from installed equipment always met.

Confident unsupervised work, followed by daily reports/quality check

Always cater to customers needs

Worked with management creating ideas to become more efficient across all departments (labor, tools, training, etc.)

Engaged and made customers comfortable, nothing less than excellent service

SAMS Club

May 2015 – May 2018

Member service specialist

Sam’s Club May 2017 - April 2019 1 year 11 months

Responsible for providing excellent member service for online grocery. Responsible for supervising associate tasks and time management.

Technology/Electronics sales associate Sams Club

Assisted members with day-to-day questions, concerns, and interests.

Generated reports for merchandise transfers.

Well understanding of Inventory Management as well as product rotation.

Educated members about many different electronic devices, applications, and accessories.

Assisted the entire store in areas needing help, due to my versatile skillset.

Provide day to day excellent member service.

Dedicated many hours to hardlines (layout changes, hot product placement).

Retained knowledge of Club use and Walmart use handheld applications. (GIF. Inventory Management).

Act as a leader, and encourager of new employees as well as train new employees

CURRENT EMPLOYMENT

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Retail Service Health and Wellness Associate Engagement Walmart ISD support

May 2019 – Present - David Glass Technology Center

Identify and mitigate issues regarding software for all retail service departments. (Ex. Pharmacy, Vision Center).

Responsible for resolving critical and business impacting issues to provide the best customer service.

Responsible for engaging necessary teams to resolve major issues.

Develop knowledge of products within the store as well as how to accommodate change.

Ability to analyze data related to merchandise, receiving, inventory, and more.

Can analyze performance and trends.

Thank you,

Deion Jones

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