Center Agent Call
Resume:
Curriculum Vitae Of Anita Sonia Jekeqa
** ****** ******, *** ********, P.E. 6200
Contact: 065-***-**** / 083-***-**** / Email: *****************@*****.***
PERSONAL DETAILS
Identity Number 3-911**********
Nationality 3 South African
Gender : Female
Health Status : Excellent
Criminal Record : None
Marital Status : Single
Home Language z sixhosa
Other Languages : English
lam hard working, self-motivated and always strive to achieve the best results. am
determined individual looking forward to playing a major role and adding significant
value to the company. am able to work as part of a team under pressure to meet
challenging deadfines. Furthermore i am a skilful to work assertive part individual with
exceptional multi-tasking, presentation and communication skills.
EDUCATIONAL BACKGROUND:
2009 z Matric
Cowan High School
2018 % Port Elizabeth College (TVET College)
NS
‘WORK EXPERIENCE
WNS / Telkom {Inbound Call Centre}
Billing Consultant
Duties
Administration work
Dealing with customer query
Explaining customer invoice
Resolving query via email and Sending Invoice up on request
Process cancellations
Giving product information
Activate Suspended Accounts & Check suspensions
Working with different system (NGN CRM System, CMSS System. T-Agent System,
X-Act & Huwaei System)
eer eseeee
Mutual Financial Analyst (Outbound Calt Centre)
Financial Adviser as Sales Consultant & Quality Assure
Duties
*® Selling different companies like Liberty, One Life products to customers
Process Applications
© Identify and Escalate issues to supervisors
* Do call backs and follow up to customers
Duties as Quality Assure
Listen to Agent calls and score them
Edit Application were needed
Issue 100% quality calls and legitimate
Call back Customers and Offer them new business if needed
Coach Agents and give them feedback on they calls
Coach Team Leader as well as on how to tackle call demanding Team Leader
Summerstrand Spar
Cashier
Duties
© Cashier
© Stock taking
«Stand by Assistant to other departments
* Assistant Deli & Fruit & Veg
Altron BPSA Call Center
Campaign: Vaccination Registration & Booking
Duties
«Call center Agent
* Team coach
© Trainer
© Assistant QA (Quality Assure)
SKILLS
© Creative thinking
Punctuality
Problem solving
Attentive to details
Computer literate (Excel, PowerPoint, Microsoft word)
REFERENCES
Zanoxolo
Team Leader
WNS / Telkom Call Centre cell: 081-***-****
Pumeza Tuis
Manager
Mutual Financial Analyst Call Centre cell: 078-***-****
Chuma Siko
Store M anager
Summerbrees Spar
Cell: 074-***-****
Sinethemba Nyati
Team Leader Altron BPSA
Vaccination Registration
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Identity number 911**********
Achievement
Subjects level
IsiXhosa Home Language
Engtish First Ad@itionat Language
Mathematical. Literacy
Life Orientation
Life Sciences
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Salary Peto
‘This candidate is awarded: the Naviondl Benrs
the minimum requirements for admission’ to higher certificate study as
gazetted for admission to higher education, subject. ‘to the admission
requirements of the higher education institution concerned.
With effect trom December 2008
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DEPARTMENT: HIGHER EDUCATION ‘AND TRAINING
REPUBLIC OF SOUTH AFRICA
CERTIFICATE OF = ACHIEVEMENT
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2 AWARDED TO
SSM JEKEQA ANITA
» IDENTITY NUMBER
WITH EFFECT FROM
“2017-07-04:
INSTRUCTIONAL OFFERINGS PASSED
* INDICATES DISTINCTION 4,
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MANAGEMENT COMMUNICATION: Ma
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SERIAL NUMBER 4H 4 0882687
DEPARTMENT: HIGHER EDUCATION AND TRAINING
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CERTIFICATE OF ACHIEVEMENT BR
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MARKETING MANAGEMENT. 3
AWARDED TO © }
JEKEQA, ANITA. SONIA’ n
IDENTITY. NUMBER Hae
WITH EFFECT FROM
2018-07-01 a
INSTRUCTIONAL OFFERINGS PASSED &
2% INDICATES DISTINCTION *.-
MARKETING MANACENENT NS
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Zanoxolo Tyheda
Assistant Manager WNS
*******@******.**.**
To whom it may concern
March 09, 2021
have known Anita Sonia Jekega in a variety of capacities since she joined
the company in October 2019. She worked at WNS as an inbound call centre
agent in our Telkom Billing department
Anita is efficient, detail-oriented, and extremely competent. She often
successfully finishes a task well before the deadline in terms of assisting
customers within the stipulated AHT. She is extremely organized, and barely
misses a deadline.
Anita also had an excellent rapport with her peers, colleagues and customers
at large. Her excellent communication skills {both written and verbal) allow her
to connect with ail kinds of people and to inspire them to put for their best
effort.
In summary, highly recommend Anita for any position or endeavour that she
may seek to pursue. She will be a valuable asset to any organization.
If you have any questions, please do not hesitate to contact me.
Sincerely
Zanoxole Tyhoda
Assistant Manager - Training - WNS Global Services SA Pty Ltd www.was.com
BPO Building, Coega IDZ, Zone 4 Port Elizabeth, Eastern Cape,, Port Elizabeth, Western Cape,
IP: Direct: Mobile: 081*******] Email: *******@******.**.2a
Certificate of
Training
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is proudly awardéd to
Anita Sonia Jekeqa
FACILITATED BY a
Congratulations on completing your training.
Now, go and make a differe or
Trainer Operations
ant May 2019
Date
WNS Telkom
‘Extending Your Emterprise
‘m®
THE SPAR ACADEMY
OF LEARNING:
This is fo certify that:
ANITA JEKEQA
For the ”
AWEH CUSTOMER CARE PROGRAMME
44/03/2011 L
DATE TRAINING MANAGER
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Contact this candidate