Computer Operator Security Agent
Resume:
Phillip E. Baldwin
Richmond, Texas 77469
*******@*********.***
CAREER PROFILE
TECHNICAL AREAS OF EXPERTISE:
Anti-Virus & Anti-Spyware
Avaya S8700/S8300
Cisco Certified Network Associate
Cisco Certified Network Professional
Cisco Call Manager/Subscriber
Cisco CME/VGs
Cisco PIX, VPN, Juniper
TelStrat Engage
SOX, HIPAA, PCI DSS audit experience
Policy, Standards, and Process developer
PROFESSIONAL EXPERIENCE
Houston Methodist Hospital – Houston, TX 2014 - Present
Voice/Network Engineer
Possess a unique and thorough understanding of how various applications, server-based systems and network protocols are used and exploited in large enterprise environments that may led to the disclosure of sensitive information. I make sure the employees in your organization have the phones and features they need and helping them make the best possible use of the telephone system. I manage and administering access to private and public, local and long-distance services. In other words, maintaining the connections between your organization and the outside world. I monitor the security and performance of the telephone system. As a system administrator, you are responsible for preventing toll fraud by seeing that hackers and thieves cannot penetrate your telephone system and steal services for which your organization will have to pay. You are also responsible for keeping both electronic and paper records of your system configuration so you are prepared in the event of a disaster.
Of course, the role of an administrator is much more than just being the "phone person" or simply making changes to the telephone system. An important part of the role is to solve communication problems and reinforce business policies related to telecommunications that keep your organization running at peak efficiency. I sustain the necessary data throughput rate by monitoring networking activity and maintaining existing equipment. I maintain the company phone system and work closely with the phone service provider to keep the lines active and I also respond to network connectivity issues and resolve any wireless communication issues within the confines of the office. Collaborate with third-party support and service vendors to ensure that the network stays operational.
Key Deliverables:
Knowledge of Cisco Call Manager and Avaya telephone voice processing systems and other enhanced telecommunications services such as call accounting, audio conferencing and evaluation of service providers.
System installation, troubleshooting, testing, and maintenance; extensive interaction with service technicians and company employees at all levels.
Project management of telephone equipment/service evaluation and selection. Project management of local service evaluations and installation.
Inventory management of services and equipment. Approval of telecommunications related invoices.
Service provider conversions for local, long distance, calling cards and audio conferencing.
Extensive work with all Microsoft Office products, including Word, Excel, Power Point
Over 20 years in positions of increasing responsibility.
CHRISTUS Health – Houston, TX 2006 - 2014
Voice Engineer/ SME
Completed and maintain a comprehensive IT security strategy to protect confidential medical records & associates information. The company includes more than 40 hospitals and other health care facilities in Texas, New Mexico, Louisiana, Arkansas, Utah, Oklahoma, Missouri, Georgia, and Mexico. Work closely with department leaders in areas such as (HR, Legal, Finance, IT Operations, external auditors) to improve business unit processes and reduce data security risks. Possess a unique and thorough understanding of how various applications, server-based systems and network protocols are used and exploited in large enterprise environments that may led to the disclosure of sensitive information. I make sure the employees in your organization have the phones and features they need and helping them make the best possible use of the telephone system. I manage and administering access to private and public, local and long-distance services. In other words, maintaining the connections between your organization and the outside world. I monitor the security and performance of the telephone system. As a system administrator, you are responsible for preventing toll fraud by seeing that hackers and thieves cannot penetrate your telephone system and steal services for which your organization will have to pay. You are also responsible for keeping both electronic and paper records of your system configuration so you are prepared in the event of a disaster.
Of course, the role of an administrator is much more than just being the "phone person" or simply making changes to the telephone system. An important part of the role is to solve communication problems and reinforce business policies related to telecommunications that keep your organization running at peak efficiency.
Key Deliverables:
Knowledge of Cisco Call Manager and Avaya telephone voice processing systems and other enhanced telecommunications services such as call accounting, audio conferencing and evaluation of service providers.
System installation, troubleshooting, testing, and maintenance; extensive interaction with service technicians and company employees at all levels.
Project management of telephone equipment/service evaluation and selection. Project management of local service evaluations and
installation.
Inventory management of services and equipment. Approval of telecommunications related invoices.
Service provider conversions for local, long distance, calling cards and audio conferencing.
Extensive work with all Microsoft Office products, including Word, Excel, Power Point
.
Harris County ITC – Houston, TX 2001 – 2005
Manager/Project Coordinator - Information Technology Center
I was an individual contributor for planning, implementing and maintaining Harris County Information Security solutions. Technically lead the conclusion of security incidents and investigations. I worked in tandem with the Information Security Director to develop security policies that fit the organization’s business processes and culture. I liaison and mediated with access providers (APs), local authorities, and other utilities. I reviewed and managed RFQs and evaluated responses.
Key Deliverables:
Analyzed threats, attacks and infections using security consoles, log analysis and host forensic techniques.
Maintained the company’s enterprise deployment of Cisco Security Agent
Deployed eEye Digital Security Vulnerability Assessment scanner throughout the enterprise
Enhanced application availability by implementing Internet services at disaster recovery location for business critical applications such as www.co.harris.tx.us. This also included all cabling, connecting and configuring Cisco 7206 router, Cisco 4006 switches, Radware load balancers, Compaq SAN and fiber hubs, Avocent KVM over IP switch, installing components for HP based servers, while installing and securing MS Windows infrastructure services (WINS, DNS, DHCP, etc.)
Deployed and monitored the company’s network intrusion prevention systems for external and internal network segments.
Gave threat response direction to IT support staff by providing a Threat Response Matrix that outline threats, attack vectors and company’s already deployed countermeasures.
Dealt diplomatically with all levels of the organization concerning security issues.
Harris County ITC - Houston, TX 1999 – 2001
Network Engineer – Information Technology Center
Senior engineer assigned onsite at client account. Tasks included workstation rollout projects and initial rollout of standard software installations. I've worked with numerous protocols including TCP/IP, POP, IMAP, SAN, NAS, DNS Token Ring and Ethernet. I have configured switches routers and various middle tier infrastructure devices such as Extreme Summit 48, Extreme TI, 3Com Routers and Cards, 3Com Layer2 and Hubs, Cisco Routers, Alcatel Layer2/3, Omni Switch 5/9 slot, Packet Engine Omni Core, SWB Circuits and hardware, UPS, SNA Controllers. Installation and support of software, such as, Win 95-98, WinNT 4.0 Windows 2000 Wks/Server, MS Office, Norton Antivirus, GroupWise, MS Exchange 4.0 & Outlook, Agent Pay, HR Smart Stream, Real Audio Client/Server, MS Proxy Server/client, Netscape, I.E. 3.0-4.01. I have completed thousands of workstation rollouts with company’s standard load.
Key Deliverables:
Delegated ownership of long-term projects, reviewing work, and tracking progress.
Coordinated scheduled time off, to assure the department was appropriately staffed at all times, and scheduled on-call hours for handling escalations from the Information Technology Center.
Generated monthly progress reports to the Director of Research and Development and Engineering.
Dealt diplomatically with all levels of the organization concerning security issues.
Responsible for all duties and tasks of my previously-held Network Administrator position.
Worked closely with the Director of Network Engineering and the Director of Provisioning to implement a maintenance window and develop configuration review procedures, resulting in a substantial improvement of the network's uptime.
Developed and generate reports of all router configuration changes made across the network on a daily basis, and procedures to reconcile those changes with proposed configurations which had been approved to be implemented during the maintenance window.
Deployed a large-scale HSRP solution to improve the uptime of collocation customers, in the event a core router became unreachable.
Oversaw the development of the Network ticketing system, used company-wide to track customer and inter-departmental requests, as well as long-term projects.
Harris County CTC – Houston, TX 1999 – 1999
Computer Operator – Central Technology Center
I manage the operation of the computer hardware systems. I work with most types of computers, including minicomputers, mainframes, and networks of personal computers. I maintain the computer hardware as well as solve any problems that occur. I secured the essential day-to-day operations for IBM mainframes and minicomputers. I watch closely for error lights on the console that may go on to indicate that the computer is not operating properly. If a light goes on or the computer stops, I will locate the problem and solve it. I maintain log books and operating records for the equipment and record all malfunctions and errors. I regularly help computer programmers or systems analysts test programs.
For a personal computer network, I may assist a network administrator in ensuring all network connections are in place and that the network and the servers are running smoothly. I also assist users in connecting computer peripherals, such as printers or lab equipment, or help new employees set up a computer.
Key Deliverables:
Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
Monitor the system for equipment failure or errors in performance.
Notify supervisor or computer maintenance technicians of equipment malfunctions.
Respond to program error messages by finding and correcting problems or terminating the program.
Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.
Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.
Retrieve, separate and sort program output as needed, and send data to specified users.
Load peripheral equipment with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators.
Answer telephone calls to assist computer users encountering problems.
Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
Record information such as computer operating time, problems that occurred, and actions taken.
Clear equipment at end of operating run and review schedule to determine next assignment.
Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in labeling, classifying, cataloging and maintaining tapes.
Supervise and train peripheral equipment operators and computer operator trainees.
Help programmers and systems analysts test and debug new programs.
Harris County TRA – Houston, TX 1994 – 1999
Data Processor – Toll Road Authority
I administered documentation utilizing a word or number processing device (e.g. computer or typewriter) to input statistics, documentation, lists or any other information into a filing system for EZ Tags. I applied an in-depth knowledge of the firm's record-keeping systems and procedures. I worked as an independent contributor. I collected and organized information prior to entering it into a database. I verified the accuracy of data, proofreading it for errors. I entered all data into the system. I maintained proficient on a variety of data processing software including Microsoft Word, Excel, and Access. I initiated other basic administrative duties, including filing, faxing and photocopying.
EDUCATION
University of Houston – Houston, TX
Texas Southern University – Houston, TX
Crosby High School – Houston, TX
CERTIFICATIONS
Cisco Certified Network Associate
Cisco Certified Network Professional
Cisco Certified Network Professional Enterprise
Cisco Certified Specialist - Enterprise Core
Cisco Certified Specialist – Enterprise Advanced Infrastructure Implementation
Certified Avaya Structured Connectivity
PROFESSIONAL ORGANIZATION MEMBERSHIPS
(Big Brothers Big Sisters) – Houston, TX
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