Bank Teller Business Consultant
Resume:
PROFILE SUMMARY
A results driven, hardworking and capable procurement, logistics and bank
insurance expert. More than 8 years as procurement and logistics expert and 13 years in banking industry. With achievements in significantly reducing costs, negotiating and also improving the company’s procurement and logistic processes, develop internal procurement ordering program portal. Achieved savings and policy improvements as a single point of contact for corporate and bank insurance policies. Manage insurance claims and technical evaluation of the insurance bids. Successfully delivered catering airline master data management hand over, from headquarters to local business unit. Proactive approach to building strategic partnerships with suppliers. Experienced in communication with suppliers and a holistic approach to strategic supply management goals. Engaged in building trustful and stable relationships with the team and in supporting the team goal. Reliable and loyal partner, oriented towards achieving the results of the organization. Adaptive and fast learner, open to new methods and ways to develop new skills.
EXPERIENCE
AIRLINE MASTER DATA TEAM LEAD
Gategroup, Belgrade, Serbia, Jul 2021- present
Taking over the catering airline master data business from Latvia airline master data headquarter. Organized business activities and organized the new team in Belgrade. Responsible for airline master data, in particular Zurich airport catering unit. Monitor and control information loaded in the system.
Manage airline master data, food and non food part
Manage material master data, article creation, price adjusting
Delivered client requests and changes in galley plans, meal plans, equipment
Prepared MPL reports and the article reports
Communicate daily with account managers, procurement and production units in order to apply changes and improvements in the system
Planed and delivered personal development and support activities for team members
Key achievement:
Successfully transferred business in a short period of time and ensured the fully independent team work
EXPERT COORDINATOR FOR PROCUREMENT AND SAP PROCESS DEVELOPMENT
NIS Gazprom Neft, Belgrade, Serbia, Jan 2021 – Jul 2021 Gathered and analysed procurement data in SAP SRM, propose and delivered cost- saving measures. Monitor contracts and supplier performance. Supported implementation of new SAP modules and new procurement processes.
Controlled procurement realization through SAP SRM
Improving the procurement process and procedures
Testing solution for SAP SRM and SAP user roles assignment
Delivered procedures from draft to final version
Procurement analyst and reporting to management
SAP master data management
Key achievements:
Develop internal procurement ordering program E portal
Manage improvement for SAP SRM reporting modules CONTACT
*************@*****.***
Banovicka 10
Belgrade, Serbia
www.linkedin.com/in/igor-
pralica-42a49417
SKILLS
Insurance
Vendor Management
Client Needs Assessment
Project Controlling
Business Development
Process Development
Verbal/Written Communication
Procurement Expert
Supply Chain Management
Team Lead Skills
Management Reporting
Bids, Tenders & Procurement
Staff Training & Development
EDUCATION &
CERTIFICAT
Bachelor’s Degree, Marketing
Belgrade Business University,
Intermediate SAP System
Administration, SAP User
Administration, Licensed
Insurance Broker and Agent
Curriculum vitae
Igor Pralica
EXPERIENCE, CONTINUED
PROCUREMENT REAL ESTATE OFFICER
Banca Intesa Belgrade, Serbia, 2014 – 2021
Manage insurance tenders and documentation across life insurance, non life insurance and corporate policies. Technical evaluation of the bids received and managed insurance claims. Cooperation with other Banks departments and insurance Broker in order to achieve savings. Strong knowledge of SAP MM, Real estate module.
Resolving disputes and claims with vendors and suppliers
Continuously monitoring, evaluating and improving supplier performance
Project controlling and reporting
Proactively assess and report relevant findings/trends to senior management.
Reported directly to head of insurance department in Intesa San Paolo group as focal point insurance
Key achievements:
Delivered significant cost savings for the company
Single point of contact for corporate and bank insurance policies CLIENT ADVISOR
Banca Intesa Belgrade, Serbia, 2014
Liaised directly with high net worth clients to create, grow and retain their banking custom, providing banking solutions specifically tailored for each customer.
Demonstrated strong client relationship management skills in helping clients achieve financial and investment goals.
Key achievement:
1 place seller for bank on line service products, year 2013 BANK TELLER As below.
SMALL BUSINESS CONSULTANT
Banca Intesa Belgrade, Serbia, 2010
With strong focus on regulatory compliance, handled account opening for legal entities as well as sale of short- and long-term lending products.
Managed and developed existing relationships to build and maintain portfolio, continually identifying further business opportunities aligned to clients’ needs. Key achievement:
Teller and Small Business Consultant with the 1 place rating of customer satisfaction
BANK TELLER
Banca Intesa Belgrade, Serbia, 2008 – 2010 and 2010 – 2014 Delivered excellent customer experience in a fast paced environment, with oversight of retail and commercial payments and savings deposits, processing loan payments, assisting with night depository duties, and referring clients as needed.
Resolved client complaints and queries promptly and to mutual satisfaction.
Provided support and training to new/junior colleagues as appropriate.
Adhered fully to all relevant regulatory and anti-money laundering regulations. CREDIT RISK OFFICER
Eurobank EFG, Belgrade, Serbia, 2007 – 2008
Gathered and analysed credit information on current and potential borrowers, supporting loan approval and portfolio tracking.
Demonstrated strong business knowledge and thorough understanding of banking products and processes and financials/commercial impact on decision making processes. Created and implemented plans to meet conduct risk requirements.
Actively monitored requirements of clients, regulators and others to assess impact on current service. Amended documents and processes to ensure they were risk compliant.
TECHNICAL
SKILLS
Microsoft Office (Proficient)
SAP ERP (Proficient)
Catit (Proficient)
Peximm (Proficient)
Able to quickly adapt to a range
of in-house and technical
software packages and IT
systems.
HOBBIES &
INTERESTS
In my spare time I enjoy
cycling, ultramarathon running
LANGUAGES
Serbian (Native)
English (Fluent)
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