Customer Service General Manager

DAVID DESHON DAVIS

Sales/Operations + Compliance/Adherence + Training/Staff Development + Recruiting + Multi-Unit Manager

P

469-***-****

E

deshon.davis

@rocketmail.com

A

**** *****way Drive

Plano, TX. 75024

W

https://www.linkedin.com/in/david-deshon-davis-9741a6b1/

OBJECTIVE

EDUCATION

A talented, detail-orientated Managing Professional with experience demonstrating year over year improvements in sales and marketing efforts, operational, revenue generation, customer service ratings and team productivity. Strong and decisive leader with excellent analytical, organizational, communication, team building, and planning skills focused on high quality standards and bottom-line profit improvements with the ability to oversee sales, customer service and other administrative duties. Excel at turning individuals into teams that work efficiently together and exceed all expectations.

University of Alabama

B.S. Exercise Science Health

1992

CORE COMPETENCES

TEAM LEADERSHIP

OPERATIONAL MANAGEMENT

PERFORMANCE MANAGEMENT

REALATIONSHIP DEVELOPMENT

PERSONAL HIGHLIGHTS

GENERAL MANAGER OF THE YEAR – 2018

DIAMOND AWARD – 2005

FLONASE 50% CLUB

28 X IRONMAN FINSHER

COLLEGE BASEBALL WORLD SERIES

CERTIFIED PERSONAL TRAINER

CERTIFIED ENDURANCE COACH

CERTIFIED GROUP FITNESS INSTRUCTOR

EXPERIENCE

July 2021 – Present

Sr. Recruiter Fitness Connection

-8+years of combined sourcing, recruiting, talent acquisition experience in combination with executive leadership team(s).

-Created and developed a culture of Talent Growth in high-volume, fast pace, and collaborative environment.

-Developed Talent Acquisition project to deliver on metrics driven from corporate leadership

April 2016 – July 2020

General Manager Area Human Resources Manager

24 HOUR FITNESS, Inc.

Channel Islands, CA.

-Managed teams of 150+ team members across multi-departments resulting in a 4% increase in annual revenue.

-Created and developed a culture of Talent Growth with 7-Team Members promoted to General Manager roles over 24 months.

-Supervised Ground-Up construction of 94,000 sq foot Ventura, CA location

-Cultivated a company wide selection process to boost employee retention and productivity.

-Increased operational efficiency by leading staff development and business planning through Strength Finders self-assessment.

March 2014 – April 2016

General Manager Lifetime Athletic

Charlotte, NC. Minneapolis, MN.

-Experienced Profit and Loss (P&L) statements revenue EBITDA Budgets for Spa, Salon, and Restaurant

-High-End customer service with YOY % improvements

-Managed 60M asset as like new condition YOY

August 2002 – March 2014

Sales Professional Regional Trainer National Brand Manager

GlaxoSmithKline Pharmaceuticals

Cary, NC.

-Diamond Award Winner

-Promoted to Regional Trainer

-Promoted to Brand Trainer

-Promoted to National Brand Manager

REFERENCES

[Available upon request.]

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