Flight Attendant Customer Service

Elena Sidor (Romanian)

**** ******* **. ***.*-*05 Davie Fl. 33317

Email Address: *****.*********@*****.***

PROFILE

An energetic, self-motivated, hardworking person as guest experience and branding, customer service, and public relations. Able to use own initiative and work as part of team. An effective communicator at all levels. High – energy administrative, dependable professional with good judgment and wisdom.

OBJECTIVE

To expand and improve my knowledge in the field of managerial and good communication skills to provide great customer service, and to be able to profit completely of the opportunities available in the field of work. Targeting the possibilities to be one of the valuable members in this organization.

EDUCATION & Qualifications

1998-2002 " SF ANA" College Constanta Romania

Public Administration

New Horizon Institute

2002-2003 Certified Microsoft PowerPoint 2000

TRAINING COURCES / WORKSHOPS

12-28 Feb 2009 Certified Public Accounted (CPA)

02-30 Mar 2009 Certified Management Accounted (CMA)

01-30 May 2010 Certified of (Food and Beverage) five stars Aviation

Oman AIR And Hotels Industry

Muscat, Oman

2 – 17 Apr 2010 First and Business Class Five Stars Aviation and Hotels

Oman Air Standard Service Procedure

Muscat, Oman

14 - 22 JUNE 2010 Crew Communication and Development

08 – 11 May 2011 Guest Experience and Branding

01- 30 Aug 2012 Manager Financial Certified (CFM)

PACA License holder :Boeing 787,Boeing 737,Airbus 330 First Aid License Holder

01-30 SEP 2012 IELTS-British Council

Oman, Muscat

British Council

20 – 22 Dec 2012 English Typing

Competence for Education

And Training Institute

Muscat, Oman

17 – 30 JUN 2015 - Train The Trainer

Oman Air - Service Instructor for First, Business and Economy Class

Muscat, Oman - Service Standards Procedure of the Airline Industry

18 – 29 JUNE 2017 Grooming Standard Center of Oman Air

Aviation Grooming Standard

Muscat, Oman

WORK EXPERIENCE & RESPOSIBILITIES

2010 – 2020 Oman Air - Cabin Service Director

Muscat, Oman.

-Supervise and coordinate activities of flight attendant.

-Observe Activities of Employees to evaluate work performance and maintain personnel records.

-Explain and demonstrate methods and procedures for performing tasks.

-Organize workload and practices for Employees.

-Interpret company policies and practices for Employees.

-Responsibility to maintain safe conditions in the airplane Cabin.

-Assuring Special Service Levels for High Flying Guests.

- Certified of First and Business Class Five Stars Service Airline and Hotels Standard Procedures.

- Assuring that the Guests Receive the best Quality and unforgettable Service with our Airline.

-Food and Beverage Guest Experience.

-Set-Up the Table of the Guests in First and Business Class.

-Assuring the service table set up Is up to the Airline Standard Procedures.

2007 – 2010 Oman Air - Cabin Crew

Muscat, Oman.

-Ensure the Guests comfort and Service Requests throughout the Flight.

-Develop and maintain excellent relationships and open communication with the Guests throughout the flight.

-Ensure the crew Deliver high standard to our VVIP,CIP,IO Passengers.

2005 – 2007 Zawaya Company

Muscat, Oman.

- Perform general office duties and administrative tasks.

- Prepaid weekly confidential sales reports for presentation to management.

- Manage the internal and external mail functions.

2004 – 2005 Tanuf Red Bull

Muscat, Oman

- The roll as a Brand Ambassador for Red Bull LTD was as integral cog in a small team.

-Researching creative sampling ideas and organizing the logistic to insure they were productively executed

2002 – 2003 SC Tahani Company Sabco

Muscat, Oman

- Preparing accounts and tax returns.

- Administering payrolls and controlling incoming and expenditure.

- Dealing with insolvency cases.

- Meeting interviewing clients.

PERSONAL ATTRIBUTES

- Easily interacts with people from different beliefs & cultures

- Fast learner who can quickly adapt to different working conditions & patterns

- Excellent decision making & negotiation skills

- Self-starter & works well within a team

COMPUTER & PERSONAL SKILLS

- MS Word - MS Excel

- MS PowerPoint - MS Outlook

- Microsoft PowerPoint 2000 - FoxPro Excel

LANGUAGES

English Speaking, Reading, Writing

Italian Speaking, Reading, Writing

Spanish Speaking, Reading, Writing

PERSONAL DETAILS

- Date of Birth 29th Sep1982.

- Civil Status Single

- License Valid ( Light) Omani,Romanian category B

REFERENCES

References available upon request

Contact this candidate