Accounting Clerk Customer Care

CURRICULUM

VITAE

OF

HS OLLIER

TEL: (061-***-****

CELL: 061-***-****

SUMMARY PROFILE- MS HILARY SUSAN OLLIER

Ms. Hilary Susan Ollier is working for South African Police Service as an Internal Auditor at Crime Intelligence: Internal Audit. She is part of the Compliance Audit team. She is responsible for the implementation of effective and efficient Internal Audit service to management, objectively review an organization's control policies, evaluate the efficacy of risk management procedures within the organization, protect organization's assets against fraud and theft, ensure that the organization is complying with relevant policies and National Treasury’s frameworks and make recommendations on how to improve internal controls and governance processes. Ms. Hilary Susan Ollier is also responsible for administrative duties such as arrangements of air tickets, accommodation and travel subsistence allowance for members within Internal Audit. She is also responsible for management of two officials reporting under her command. She has been working for the South African Police Service for 17 years. In those years, she has worked in different sections, namely: Salary Maintenance and Salary Institution.

Ms. Hilary Susan Ollier has over 8 years’ experience in conducting Internal Audit duties. She has skills in various areas such as risk management, audit planning, report writing, performance auditing, and combined assurance, audit of performance information, compliance auditing, strategic planning, project management, budget management and financial management.

In the field of Internal Audit, she has attended the following courses: Risk- based Auditing provided by IIASA (Institute of Internal Auditors South Africa) and Intermediary Generally Accepted Government Performance Auditing Standards Course. She has also attended Computer Training: Microsoft Excel level 1-2, Language Management, Business Writing Skills, Applied Government Accounting Introduction for civilian and Public Finance Management Act (PFMA).

Ms. Hilary Susan Ollier has also worked at ABSA Bank as an Accounting Clerk for 4 years. Amongst other duties, she was responsible for filling and requesting of cheques with references. During her time in ABSA bank, she was exposed to cash reconciliations and customer care services (telephonic and face to face). PERSONAL DETAILS

Name : Hilary Susan

Surname : Ollier

Identity number : 750**********

Date of birth : 1975-09-07

Residential address : 232 John Paulsen Avenue

Eersterust

0022

Cellphone : 061-***-****

Telephone : 061*******

E-mail : ************@*****.***

Nationality : South African

Criminal record : None

First language : English

Marital status : Married

Dependents : 2

Health : Excellent

Drivers licence : Code 8

SCHOOL EDUCATION

Name of school : Eersterust Secondary School

Subjects passed : English language HG

Afrikaans language HG

Biology SG

Accounting SG

Business Economics SG

Typing SG

Year matriculated : 1994

OTHER CERTIFICATES:

Institution : Decentralized Training Rietondale

Qualification : Introduction for Civilian

Year obtained : 2003

Institution : Technikon Pretoria

Qualification : Applied Government Accounting

Year obtained : 2006

Institution : Head Office, SAPS: Language Management Qualification : Business Writing Skills

Year obtained : 2007

Institution : Compu Plus Training

Qualification : Microsoft 2003: Excel Level 1-2

Year obtained : 2009

Institution : Institute of Public Finance and Auditing Qualification : Intermediary Generally Accepted Government Performance Auditing Standards Course

Year obtained : 2011

Institution : The Institute of Internal Auditors SA Qualification : Risk Based Auditing

Year obtained : 2017

EMPLOYMENT EXPERIENCE

1. SAPS: Crime Intelligence

Position Warrant Officer: Internal Auditor

Duration October 2010 to Date.

Duties and responsibilities Prepare working papers from system reports for scheduled audit engagement.

Arrange traveling and accommodation for an audit team to perform audits at provinces.

Do audit engagements for a period, as per audit yearly program.

Formulate audit findings and recommendation, draft reports for review.

Draw reports for advances, claims, assets and

remuneration for analysis purposes.

Audit the eft payments to suppliers, losses of the SAPS, and do the contracts on premises, check rental

deposits.

2. SAPS: Financial Service Salaries: Salary Maintenance/ Unique Reports Position Senior Financial Clerk and Credit Controller GR III Duration 2009 to 2010

Duties and responsibilities Activating and adjustment of salaries and benefits e.g.: advising of new appointments, MMS/SMS structuring

and promotions on the Persal system.

Activating of suspensions and uplifting of suspensions. Payments of leave discounting and unused rectification of appointment dates.

Amendment of service record on Persal system &

completion of service record rectification form.

Compiling of cost calculation for over or under payments on quattro pro deal with telephonic, written and

personnel enquiries.

Capturing leave without pay on the per SAP system. Stop salaries and recall from the bank and

reinstatement thereof receive and dispatch files on a daily basis capturing of public holidays worked.

3. SAPS: FINANCIAL SERVICE SALARIES: COST STATEMENTS, INSTITUTIONS & ASSURANCES

Position Senior Accounting Clerk GR II

Duration 2005-2009

Duties and responsibilities Supervise the approval of statutory deductions are done on a daily basis.

Control and approve all transactions on Persal system. Correspond with various units, provinces and

institutions.

Typing letters, memorandums and monthly reports.

Control of the sub-sections Z8 register and leave

register as well as SAP 26 forms.

Compile internal overtime claims on monthly basis. Compile job descriptions on a quarterly basis.

Assist with the sub-sections budget.

Distributing and tracking of incoming and outgoing. LEDGER CONTROL

Effective control of all ledger accounts with in

sub-section.

Requesting of age analysis reports weekly.

Investigating & analyzing of reports daily.

Compile POLFIN journals to do rectifications.

Ensure that all journals and payments are approved on a weekly basis.

LEDGERS

Obtaining of financial information.

Recording of financial information.

Processing of payments made to institutions.

Reporting on the results on a daily basis.

BUDGET

Monthly reconciliation on the budget.

Controlling of sections stationery budget.

COST STATEMENTS & THIRD PARTY CLAIMS

Draw up cost sheet for third party claims.

Ensure all necessary information of the member=s cost sheet is correct by perusing and drawing of printouts on various functions from the system.

4. SAPS: Financial Services, Salaries: Cost Statements, Institutions & Assurance Position Senior Accounting Clerk GR I

Duration 2001-2005

Duties and responsibilities Handling of garnishee orders. Handling of maintenance orders.

Handling of IT 88 (tax orders)

Handling of administration orders.

Handling of internal and external correspondence.

Payment of salary deductions to relevant Institutions. Inter act with attorneys, magistrate courts and SARS

(receiver of revenue).

Receiving and dispatching of files telephonic, fax and e-mail correspondence.

Processing of Persal deductions typing of job

descriptions.

5. ABSA Bank

Position Accounting Clerk

Duration 1995-1999

Duties and responsibilities Returning and requesting of cheques with reference. Provide feedback to branch enquiries.

Handling telephone enquiries.

Follow-up and correction of outstanding items e.g.: cheques.

Filling and checking of cheques above the amount of R5 000. 00 for technical faults.

Handling administrative tasks.

Cash balancing.

Reconciliation of statements

SKILLS

● Strong verbal and written communication skills;

● Ability to manage real-time service levels;

● Strong interpersonal skills and the ability to establish and maintain effective partnerships and working relations with people in a multi-cultural and multi-ethnic environment with sensitivity and respect for diversity;

● Client service ethic;

● Ability to work independently and manage/handle simultaneous assignments in a dynamic real-time environment;

● Ability to co-ordinate and organize processes to achieve target dates, time management and ability to work under pressure;

● Ability to work as part of a high-performance team;

● Basic accounting knowledge;

● Excellent decision making and negotiation skills to handle crisis situations;

● Available to work after hours.

ATTRIBUTES

Hard working & maintaining discipline.

Creativity and tolerance.

Professional conduct, neatness, help full and objective. Loyal.

PROFILE

- I can work in a team but also individual equally well.

- I have ability to take on more challenging work with more responsibilities.

- I can communicate well in both English and Afrikaans.

- I can plan and organize my daily tasks according to urgency of each individual task.

- I am dedicated in my job and have excellent client service skills.

- I am a quick learner and a solution specialist.

- I am the ultimate contender.

REFERENCES

Name : Ms. C Trollope

Position : Section Commander: Internal Audit

Institution : SAPS: Crime Intelligence

Contact Number : 012-***-****/ 082-***-****

Name : Happy- Gail Babsie

Position : Manager

Institution : ABSA Bank

Contact Number : 012-***-****

Contact this candidate