Engineer Assistant Crew Member

JERMAINE A. Moss

Elmont, New York ***** 919-***-**** ********@*****.*** linkedin.com/in/jermaine-moss

PROGRAM MANAGER

Program Management Strategic Leadership Operations Excellence

SUMMARY OF QUALIFICATIONS

Forward-thinking leader with dynamic experience overseeing the planning and coordination of community programs.

Recognized expert in articulating program plans and strategies to achieve established goals. Community advocate with

exceptional strengths providing training, mentorship, and guidance to employees facing complex barriers to

employment. Highly recognized for the ability to exceed expectations in deadline-driven environments.

AREAS OF EXPERTISE

Operations Management Process Improvement Contract Management Report Management Safety Practices

Team Leadership Performance Management Maintenance Procedures Scheduling & Work Planning

Training & Development Quality Assurance] Budget Management Problem Resolution

PROFESSIONAL EXPERIENCE

FEDCAP REHABILITATION SERVICES, New York, NY 2017 — Present

Neighborhood Improvement Program Supervisor

Coordinated operational aspects of facility to ensure tasks were completed on-time and within budget. Provide

supervision for day-to-day operations of up to 12 crew workers at various shelters across New York. Mentor and guide

crew workers facing complex barriers to economic well-being.

* Achieved program goals by coordinating cleaning services performed by crew members at designated areas

through New York.

Enhanced the quality of the janitorial services by conducting evaluations, monitoring crew member

performance, and providing training.

* Ensured contracts were fulfilled according to terms and specifications by providing close supervision of crew

workers at site locations.

CYIENT, New York, NY 2018 — 2019

Outside Plant Engineer Assistant

Assisted with engineering, maintenance, and enhancements to outside plant telephone network. Designed,

constructed, spliced, and tested outside plant work orders. Delivered prompt solutions to complex problems.

THE Z-HOTEL, New York, NY 2015 —- 2017

Engineering Associate

Supervised maintenance of buildings and performed electrical, plumbing, and construction activities. Provided high-

quality service and assistance to customers. Performed maintenance and repairs on facility mechanical systems,

including security, heating, and AC. Conducted quality assurance inspections on maintenance projects that included

drywall, painting, heavy lifting, and furniture relocation.

* Ensured program compliance with all aspects of facility’s fire, safety, and emergency plans.

* Continuously improved existing procedures and resolved maintenance issues by delivering strategic solutions.

EDUCATION

Bachelor of Science in Human Resources / Project Management University of Phoenix

Bachelor of Arts in English Literature Saint Augustine University

CERTIFICATIONS

Occupational Safety and Health Certificate

Human Resources Community Relations Certificate

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