Nursing Assistant Customer Service
Resume:
Melanie Leonard
Contact
***********@*****.***
Carriere, MS 39426
Professional Summary
Ambitious and dedicated small business co-owner with 17 years of expertise in business and office management, business development, and team leadership. Own all fiscal and operational responsibility to ensure continued growth. Well-versed in time management, customer service, marketing, communications, and human resources. Education
University of New Orleans
Associate in Office
Administration
Business Management
New Orleans, LA
University of New Orleans
Certified Nursing Assistant
Certification
Nursing
New Orleans, LA
Key Skills
Multitasking
Problem-solving
Medical Recordkeeping
Project Management
Operations Management
Human Resources
Financial Management
Information Protection
Payroll Calculation
Experience
Cooley Transport LLC., Office Manager / Dispatch Coordinator
(part-time)
Carriere, MS: Feb 2019 – Current
• Communicated specific freight requirements and important procedures to drivers.
• Contacted drivers to resolve problems, change assignments to make delivery deadlines, or secure additional truck power.
• Performed recordkeeping and document filing tasks to organize important company information.
• Facilitated accounting and payroll functions, managed new hire orientations, and oversaw employee relations.
NU-VU Construction, Office Manager
Wiggins, MS: Jan 2018 – Current
• Facilitated accounting and payroll functions, managed new hire orientations, and oversaw employee relations.
• Administered and enforced adherence to department budget using proven cost-control methods.
• Performed recordkeeping and document filing tasks to organize important company information.
Leonard Animal Hospital, Small Business Co-Owner
Covington, LA: Aug 2005 – Dec 2017
• Advised pet owners on discharge instructions to support continuum care.
• Mentored employees on quality service delivery, resulting in improved customer loyalty and retention.
• Scheduled shifts to minimize labor costs and drive productivity.
• Completed medical records by adding relevant information and history into system.
• Updated and managed digital and physical office records.
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