Skills

Documentation

Escalations from customers

Accountancy (Ledger) authorizations

Excellent customer service

Able to focus in high energy environments

Trained in De-escalation

(Certified via Allied Universal)

Outstanding Communication Skills

Learning Proficiency

Problem-Solving and Troubleshooting

Close Attention to Detail

Strong Organizational Skills

Empathy

Ability to Stay Calm in Emergencies

Persuasive Selling

Attentive Listening

SOFTWARE / APPLICATION PROGRAMS

Advance in Adobe Creative Cloud (Master

Edition:PSD, AI, ID, XD, AfterEffects)

Microsoft Office Suite: Outlook, Teams,

Powerpoint, Excel and Word.

Education

Certificates in Social Media Marketing &

UX/UI, 2021, UCLA x Facebook & Google

Coursera — Online

Master of Fine Arts

courses in Fashion, 2017

Academy of Art University

San Francisco, CA

Bachelor of Fine Arts in Web Design &

New Media, 2014

Academy of Art University

San Francisco, CA

Objective

To obtain a full-time position at your company or organization as a Front Desk, Administrative Lead, or Customer Service Representative Specialist / Agent. Work Experiences

Maximus Real Estate Partners The Future of Real Estate Via Robert Half – Talent Experts - Hiring That Works for You Resident Services Agent

Jan 2020- Present

San Francisco, CA

Responding to calls, emails and texts via our internal custom built system called Reva and Yardi for all luxury residential properties in San Francisco, Tiburon, Alameda, and Menlo Park which included Parkmerced, Sharon Green, The Cove, and South Shore. Reporting and writing up "memos" and work orders for maintenance, providing Excellent customer service, empathic problem solver, highly organized using Microsoft Outlook, Teams (internal communications), and formally documenting all conversations and accounting issues in web-based custom built calling systems (Reva, Yardi, RentCafe, HELIAUS® Allied Universal, and RealPage) Exemplify company's L.E.A.S.T. policy to all customers to maintain a high level of customer service.

2019-2020 (COVID-19 PANDEMIC) --work break

One California, CRE

Front Desk/ Customer Service Representative

Feb 2018- Jan 2019

San Francisco, CA

Greet clients and residents at the front desk. Assist residents and clients with their requests and maintain a happy and inviting atmosphere. Managed the mailroom and performed the usual rounds around the building.

Royal Management, DBA - aka CraveCreative.us

Front Desk/

Customer Service Representative

Dec 2017-Present

San Francisco, CA

Customer Service Representative / SMM (Social Media Marketing) Supported customer quality control and informed customers about their design service membership. Ensured customer satisfaction through specialized design support and exceptional sales. Send out communications (emails, phone calls, and texts) to remind customers about new services and promotions. Bebe, INC

Customer Service Representative (Call Center)

Jan 2017 - Dec 2018

San Francisco, CA

Answer customer questions about sales, operations, compliance, and refunds. Documenting internal and external communications and sending ticket requests and providing accurate information during conversa- tions. Issuing store credits or refunds to customers, maintaining the company's "customer first" and "is always right, can do attitude"

Tran, Thong-Minh - Behavioral Report provided by © Predictive Index, LLC 1955 - 2022 is attached** Office Professional

Front Desk

Administrative

Customer Service Representative

415-***-****- ads76i@r.postjobfree.com

OR ads76i@r.postjobfree.com

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