Skills
Documentation
Escalations from customers
Accountancy (Ledger) authorizations
Excellent customer service
Able to focus in high energy environments
Trained in De-escalation
(Certified via Allied Universal)
Outstanding Communication Skills
Learning Proficiency
Problem-Solving and Troubleshooting
Close Attention to Detail
Strong Organizational Skills
Empathy
Ability to Stay Calm in Emergencies
Persuasive Selling
Attentive Listening
SOFTWARE / APPLICATION PROGRAMS
Advance in Adobe Creative Cloud (Master
Edition:PSD, AI, ID, XD, AfterEffects)
Microsoft Office Suite: Outlook, Teams,
Powerpoint, Excel and Word.
Education
Certificates in Social Media Marketing &
UX/UI, 2021, UCLA x Facebook & Google
Coursera — Online
Master of Fine Arts
courses in Fashion, 2017
Academy of Art University
San Francisco, CA
Bachelor of Fine Arts in Web Design &
New Media, 2014
Academy of Art University
San Francisco, CA
Objective
To obtain a full-time position at your company or organization as a Front Desk, Administrative Lead, or Customer Service Representative Specialist / Agent. Work Experiences
Maximus Real Estate Partners The Future of Real Estate Via Robert Half – Talent Experts - Hiring That Works for You Resident Services Agent
Jan 2020- Present
San Francisco, CA
Responding to calls, emails and texts via our internal custom built system called Reva and Yardi for all luxury residential properties in San Francisco, Tiburon, Alameda, and Menlo Park which included Parkmerced, Sharon Green, The Cove, and South Shore. Reporting and writing up "memos" and work orders for maintenance, providing Excellent customer service, empathic problem solver, highly organized using Microsoft Outlook, Teams (internal communications), and formally documenting all conversations and accounting issues in web-based custom built calling systems (Reva, Yardi, RentCafe, HELIAUS® Allied Universal, and RealPage) Exemplify company's L.E.A.S.T. policy to all customers to maintain a high level of customer service.
2019-2020 (COVID-19 PANDEMIC) --work break
One California, CRE
Front Desk/ Customer Service Representative
Feb 2018- Jan 2019
San Francisco, CA
Greet clients and residents at the front desk. Assist residents and clients with their requests and maintain a happy and inviting atmosphere. Managed the mailroom and performed the usual rounds around the building.
Royal Management, DBA - aka CraveCreative.us
Front Desk/
Customer Service Representative
Dec 2017-Present
San Francisco, CA
Customer Service Representative / SMM (Social Media Marketing) Supported customer quality control and informed customers about their design service membership. Ensured customer satisfaction through specialized design support and exceptional sales. Send out communications (emails, phone calls, and texts) to remind customers about new services and promotions. Bebe, INC
Customer Service Representative (Call Center)
Jan 2017 - Dec 2018
San Francisco, CA
Answer customer questions about sales, operations, compliance, and refunds. Documenting internal and external communications and sending ticket requests and providing accurate information during conversa- tions. Issuing store credits or refunds to customers, maintaining the company's "customer first" and "is always right, can do attitude"
Tran, Thong-Minh - Behavioral Report provided by © Predictive Index, LLC 1955 - 2022 is attached** Office Professional
Front Desk
Administrative
Customer Service Representative
415-***-****- **********@*****.***
OR ****@*************.**