Customer Service Administrative Assistant
Resume:
Lilian I. Eze Bateman
Lawrenceville, GA ***** ***********@*****.*** 770-***-****
Seeking an opportunity to work as a Customer Service Representative.
SKILLS/STRENGTHS
Leadership coaching and mentoring – ability to motivate and train others
Excellent problem solving skills
Organized, combined with multi-tasking ability
Documentation and charting
Excellent communication skill, both written and verbal
Telephone Skills
Strong work ethic
An ability to build rapport and trust quickly with work colleagues
Teamwork and collaboration skills
Reliable/Productivity
Microsoft Office Skills
Accuracy/Patience
EXPERIENCE
LearnCyba Inc 2018- 2022
Customer Service
Answering customers’ questions and referring them to the necessary resources to solve their problems.
Provide accurate, satisfactory answers to customer’s queries, quick and effectively.
Respond to the needs of customers and provide personalized service
Collaborate with other call center professionals to improve customer service
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Identify any issues that customers might be struggling with
Maintain a filing system and organize meetings and schedule appointments
C I Health INC 2013-2018
Administrative Assistant
Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
Answer call interacts with customers on behalf of the organization.
Organize and schedule meetings and appointments
Assist in the preparation of regularly scheduled reports
Maintained detailed patie nt records
Handle sensitive information in a confidential manner
Write and distribute email, correspondence memos, letters, faxes and forms
Spectrum Dental Care 2005-2013
Customer Service
Answer and direct phone calls
Serve as the face of the company, offering friendly service to those entering the building
Maintain contact lists and also provide general support to visitors
Maintain computer and manual filing systems
Photocopy and print out documents on behalf of other colleagues
Write and distribute email, correspondence memos, letters, faxes and forms
Echo Edge Health Care Services, Boston, MA 2003-2004 Customer service.
Answer call interacts with customers on behalf of the organization
Develop and maintain a filing system
Organize and schedule meetings and appointments
Maintain up-to-date employee holiday records
Produce and distribute correspondence memos, letters, faxes and forms
Train new employee on standard operative procedures.
Handle customer complaints, provide appropriate solutions and alternatives
ExxonMobil Producing 1997-2002
Administrative assistant
Answer call interacts with customers on behalf of the organization.
Write and distribute email, correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Organize and schedule appointments
Provide general support to visitors
Act as the point of contact for internal and external clients
Book travel arrangements
Submit and reconcile expense reports
EDUCATION
Georgia State University Perimeter 2015
Associate of Science (Concentration in Health Information Administration)
University of Calabar 2000
Management (Post Graduate Diploma - Business Administration)
Institute of Management and Technology (Enugu State) 1997 Bachelor (Insurance)
Contact this candidate