Customer Service Sales Representative
Resume:
TuWanda LaNell Oglesby
*** ***** ****** ***** *********@*****.***
Anderson, SC 296**-***-*** 7202
PROFESSIONAL PROFILE
Highly motivated business professional with a diverse background in logistics. Profound demonstrated ability to exceed performance goals, improve customer satisfaction levels, solve problems and build lasting relationships.
EDUCATION AND TRAINING
Virginia College
Certified to teach Economics and Business Administration
FBLA Certified
Southern Wesleyan University
•Masters of Business Administration
•Graduation Date: December 2012
University of South Carolina - Upstate
•Bachelors in Business – Economic/Finance
•Graduation Date: May 2010
WORK EXPERIENCE
Account Executive: Solera (6/22/2022- Current)
Heavy proactive Automotive prospecting (cold calling, state associations, email, marketing campaigns, referrals, LinkedIn, etc.) into the assigned territory/region
Aggressively work the pipeline to consistently meet or exceed monthly, quarterly, and annual revenue quotas
Develop and implement strategic sales plans to accommodate corporate goals utilizing a value, strategic, or challenger-based sales processes
In-depth understanding of buyer personas meeting with and presenting to key clients and senior-level executives to negotiate and close deals.
Actively manage sales pipeline and forecast through the entire sales lifecycle process using Salesforce.com
Establish and maintain long-term relationships to maximize future revenue opportunities.
Remains highly knowledgeable of Omnitracs’ products and target industries to facilitate sales efforts
Interact with cross-functional business leadership teams including Finance, Contracts, Product Management, Marketing, Customer Service, and Engineering
Remain up-to-date understanding of industry trends, technical developments, and competitor activities and offerings
Business Technology Teacher: Berea Middle School (8/20/2018- 6/3/2022)
Possess knowledge of grade level curriculum, subject content knowledge and developmental needs of students to provide relevant learning experiences
Plan instructionally to include appropriate curricula, instructional strategies and resources to address the needs of all students
Promote student learning by addressing individual learning differences and using effective instructional strategies
Systematically gather, analyze and use data to measure student progress, guide instruction and provide timely feedback
Provide a well-managed, safe, student-centered environment that is academically challenging and respectful
Communicate effectively with students, school personnel, families and the community
Maintain a professional demeanor, participate in professional growth opportunities and positively contribute to the profession
Provide work (learning experiences, student activities and formative/summative assessment) which results in acceptable, measurable, progress-based results on established standards.
Product Specialist 01/2015-2018
Applies financial expertise by analyzing and evaluating financial data, patterns and trends to determine the financial impact of a decision on the customer and the company.
Applies knowledge of customer business models and operating structures and offers logistic solutions that support the customer’s strategic business objectives.
Handles all logistical needs of freight and international accounts.
Knowledgeable of NMFC and air freight forwarding codes to assist customer in shipping costs.
Manage order fulfillment for small parcels, LTL, and freight forwarder shipments.
Manage incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies.
Prepare shipping documents for LTL shipments such as bills of ladings, and shipping labels.
Ensure automated logistics management system for stocks of support equipment parts, components and administrative supplies.
Communicate with upper management as issues arise to prevent production interruptions, responsible for communication radio assign on a daily basis.
Pull raw material for work orders, clip samples and send to QC for approval.
Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions.
Assesses, identifies, measures and monitors customer or business needs in order to make decisions and take appropriate actions. Builds business partnerships and develops key customer relationships to maximize account profitability.
Understands the customer’s business and aligns account strategies to customer goals.
Conducts competitive analysis of competitor’s offerings and strategies and maintains awareness of competitive environment.
Conducts customer analysis to identify customer needs, determine the impact of products/services on customers, and identify which products, services and features to promote to current/ potential customers.
Creates and develops strategies and plans for effectively managing accounts.
Solicits information using information gathering techniques such as asking open and closed-ended questions, probing for details, and interviewing others to obtain additional information.
Inside Sales Representative 05/2013-01/2015
United Parcel Service
Greenville, SC
Respond to and resolve customer inquiries, complaints, and issues
Educate customers on using service channels to expedite problem resolution
Determine customer discounts and writing new contracts
Maintain knowledge of UPS products and services to develop appropriate sales solutions.
Manage my patch of land collaboratively with my Account Executives to identify and strategically pursue new and existing opportunities
Understand and present relative services and solutions to win business for UPS
Use internal systems to plan calls, research customers, and gain knowledge of my overall patch performance
Utilize situational sales negotiation principals in sales calls to customers in order to offer value to customer while maintaining revenue growth
ACTIVITIES
Volunteer, Finance Committee Hurricanes AAU 10&under football league, 2012-Present
Volunteer, Finance Committee & Coach AAU Carolina Hawks Basketball 2014-Present
Volunteer, Pre-Teens Mentor Anderson, Present
Evergreen Baptist Church, Present
FBLA (Future Business Leaders Association)
OTHER SKILLS
Specialties
Excellent communication and people skills, natural leader, proficient trainer, self-starter, quick learner, reliable, and organized. Proficient in Microsoft Windows, PowerPoint, Word, Excel.
Specialties: Public speaker, strategic planning, sales initiative development, market analysis, sales management, project management, employee development, negotiations, salesforce, CRM, SAP, general ledger, financial analysis
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