Mortgage Processor Executive Assistant

ELMA Z GUTIERREZ

***** ** ***** ** *****, FL ****7 PH: 305-***-****

EMAIL:*********@*****.***

Diligent office manager and administrative support. Successful managing complex scheduling, office administration and special project support. Proven to increase efficiency with customers satisfaction guarantee. Accomplished in assisting high profile attorneys and insurance adjusters. Dedicated to maintaining professional standards an ethical work habits, excellent technical and organizational skills to excel under deadline and workload pressures. Motivate to learn, grow and excel.

SKILLS

. Office management, Teambuilder & Supervision

. Inventory and Expenses reduction, Accounts payable and receivable

. Problem Solving and Adaptability

. Organization and Attention to Detail

. Advance Knowledge in MS office Suite

. Critical Thinking, Handling Pressure

. Communication

WORK HISTORY

Office Manager/Property Damage Specialist

Prima Public Adjuster-561-***-**** 11/2016 to 6/2022

Navarro Law Firm 305-***-**** 11/2016 to 1/2022

Capital Claims (Pardo) 786-***-**** 1/2011 to 11/2016

. Hired, managed, developed and trained staff, conducted performance reviews and administered salaries for staff.

. Handle cases for property damage, provide the Insurance Adjuster Letters of Representation and any documents required by insurance company.

. Interacted with customers and insurance adjusters professionally by phone, email or in-person to provide information and solutions.

Sun Realty/ Sun Financial 305-***-**** 7/2008 to Present

. Active licensed Real Estate Agent (Present)

Assist clients in finding properties to buy or rent. Prepare offers and contracts.

. Served as a Mortgage Processor and executive assistant, primary liaison to customers, brokers and mortgage lenders. Reviewing and submitting the documentation for loans approvals.

(7/2008 to 10/2011).

Coral medical supply 1/2002 to 1/2009

. Served as CEO responsible for daily operations of organization.

Hired, managed, developed and trained staff, conducted performance reviews and administered salaries for staff. Offers customers sales or rental of medical equipment for their needs.

EDUCATION

. 1991 GED in Coral Gables Highschool

. 1992 Computer Business Application in Miami Technical Institute

CERTIFICATIONS

. Public Notary

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