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Customer Service Office Manager

Location:
Marion, NC
Posted:
October 27, 2022

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Resume:

Gail Cordell

ads72h@r.postjobfree.com • 908-***-****

• Marion, NC

Office Management / Bookkeeper

Detail-oriented and technically skilled professional known for accuracy, attention to detail, and aptitude for implementing new technologies, while ensuring attainment of most challenging objectives with unequaled success.

Substantial experience in delivering accounting, administrative, and clerical services, including processing and monitoring of payments/ expenditures. Proven track record of excellence in managing and streamlining administrative processes to reduce errors, improve accuracy, and achieve organizational objectives. Proficient in accounting software and processes with solid skills in regulatory reporting and accounting operations. Expert at efficiently executing administrative functions, such as answering general inquiries over the phone/in-person, drafting proposals, maintaining files, organizing stock/administering assets, and resources to ensure seamless flow of system functions. Demonstrated history of leveraging strong communication and problem-solving skills to forge and nurture a professional relationship with leadership team, staff members, clients, and external contacts at all levels. Poised for the next level of career success as “Office Admin / Bookkeeper” in top tier organizations of Marion to utilize extensive experience and skills.

Area of Expertise

•Payroll Processing

•Document Management

•General Administrative Support

•Multi-directional Communication

•AP/AR Processes

•Invoicing & Billing

•Microsoft Office Suite

•Cross-functional Collaboration

•Customer Service / Support

•Collections

•Analytical Problem Solving

•Continuous Process improvement

Career Experience

Office Manager/Customer Service, Penn Bower, Inc., High Bridge, NJ 2004 – Present

Steer end-to-end administrative operations, including typing records and correspondence, designing proposals, and generating performance reporting to ensure continuation and enhancement of services. Ensure compliance with all administrative systems, procedures, and policies as per the set standards. Execute general accounting duties, including journal entries preparation and balance sheet reconciliations accurately. Oversee cash management operations in compliance with accounting procedures and guidelines. Deliver accurate financial processing and accounting support with the key focus on accounts receivable, payroll processing, general ledger maintenance while leading document management for internal standards and audits.

Documented records regarding payments and account statuses.

Facilitated discrepancy resolutions while dealing with supplier issues.

Created, established, and documented all processes within workplace services.

Coordinated key suppliers regarding monthly statements for month-end reconciliation.

Established and cultivated productive relationships with key clients by resolving complex issues.

Streamlined complex policies and procedures into actionable solutions to enhance staff performance.

Degreasing Collections by Ninety percent.

Liaised with internal and external customers to resolve complex queries, supporting documents, cash collections, and invoices.

Additional Experience

Cashier, Brunswick County Hospital, Brunswick, NC

Office Manager/Customer Service, Tele- Media Cable Co., Supply, NC

AP/AR, Payroll, Customer Invoicing, Sea Trail Corporation, Sunset Beach, NC

Technical Proficiencies

QuickBooks / Excel / Word / Certified payroll / Payroll Software



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