Customer Service Assistant Manager
Resume:
Adham Harb
Contact
Address
Wylie, TX, 75098
ads72f@r.postjobfree.com
Phone number
Skills
Coaching and mentoring
Excellent
Relationship building and management
Excellent
Staff Management
Excellent
Installing equipment
Excellent
Policies and procedures
Excellent
Strategic planning
Excellent
Project Management
Excellent
Business administration
Excellent
Schedule optimization
Excellent
Languages
English
Excellent
Arabic
Excellent
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Hardworking individual determined to start and finish any task assigned.
Work History
2021-04 - Current
Automobile Repair (Assistant manager)
Coit Auto Center, Dallas, TX
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Completed over 75 customer calls and 50+ walk-ins daily.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
Maintained accurate records of time and materials required to perform repairs and service
Delegated jobs to subordinates and monitored quality of work.
2020-08 - 2021-04
Software Test Engineer
Shifamed, Campbell, CA
Created accurate and successful test scripts to manage automated testing of certain products and features.
Debugged code and located root causes of problems by reviewing configuration files and logs.
Collaborated with developers and product owners to stay current on product features and intended functionality.
Planned and devised cohesive test plans for projects using advanced testing technologies.
2019-01 – 2020-
06
Sales and Management
Metro by T-Mobile, Deerfield Beach, FL
Analysis Skills
Strategic Planning Abilities
Strong Communication Skills
Collaboration and Motivation Skills
Delegation Skills
Ability to Remain Calm Under Pressure
Good People Skills
Education
2016-08 - Current
Bachelor of Arts: Criminal Justice
Collin County Community College District - Plano, TX
Continuing education and working towards my Bachelor of arts in criminal justice.
Accomplishments
Collaborated with team of 32 different individuals ranging from developers to software testers in the development of Sapphire Fitness and Enlil. Achieved a manager promotion from both Metro by T-Mobile and at my current place of employment through effectively helping with customer service and satisfaction, organization of inventory, and memorizing work orders and approved jobs in order to have customers in and out quickly and efficiently. Currently supervising a team of 7 staff members while working towards my degree.
Interests
I myself am a very physical person, since a child I have always played sports and been in great physical health.
I enjoy weightlifting and currently train daily, I also enjoy kickboxing and standard boxing very much, as well as trained and competed using a form of kickboxing known as Muay Thai.
Long term goals
My long-term plans for my career will consist of finishing my Bachelor of Arts in criminal justice which then will allow me to apply for law enforcement for 3+ years in order to meet the requirements for field experience when applying for the FBI, Then I hope to apply for a position as a special agent of the FBI, I hope to work with a special victims unit which focus on mainly rape, trauma, abuse etc..
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