Sharmin Akter Tisha

**** ******** ****, **** *****, TX 76179

Phone: (347) 553 - 9259

Email: ads72e@r.postjobfree.com

Objective:

To pursue a career in management and leadership with special emphasis on team building in

which my ability to lead and manage multiple personnel in a healthy work environment will be

fully utilized.

Qualifications and Skills:

● Excellent customer service background including experience in merchandising .

● Ability to take action with disgruntled customers and come to a resolution with

professionalism and integrity of the business in mind.

● Ability to lead in a team setting or at an individual management level.

● Good written and verbal communication skills with advanced computer skills

● Flexible, reliable and punctual when off and on the job site.

● Certified in Merchandising from BGMEA University of Fashion & Technology, Dhaka,

Bangladesh

● Ability to speak, read and write in multiple languages.

Work Experience:

Tarrant County Credit Union

08/01/2022- Present

● Responsible for handling multiple transactions a day, dealing with 10s of thousands of

dollars with perfect accuracy.

● Perform daily tasks of preparing the bank to open by confirming the bank and the teller

line is fit for service.

● Perform routine tasks such as sales reports and profit reports.

● Ability to work within customer accounts to provide services requested when appropriate.

● Ability to run the Drive thru and from counter teller line with extreme accuracy and

professionalism for all customers.

● The ability to meet and exceed sales and performance goals when assigned.

TCF/HUNTINGTON BANK

04/26/21– 07/31/2022

● Responsible for handling multiple transactions a day, dealing with 10s of thousands of

dollars with perfect accuracy.

● Perform daily tasks of preparing the bank to open by confirming the bank and the teller

line is fit for service.

● Perform routine tasks such as sales reports and profit reports.

● Ability to work within customer accounts to provide services requested when appropriate.

● Ability to run the Drive thru and from counter teller line with extreme accuracy and

professionalism for all customers.

● The ability to meet and exceed sales and performance goals when assigned.

Walmart.

05/20/20 – 04/12/21

● Training in management for all departments.

● special training and certification in the selling of firearms.

● special training for the selling of hunting and fishing licenses..

● Pull and organize merchandise following the best practices provided by business.

● provide the best customer service to all customers with professionalism.

Travelex Currency Services Inc.

05/19 – 05/20

● Knowledge of all currencies world wide and ability to calculate conversions.

● Services hundreds of people at an international Airport handling thousands of dollars a

day.

● Ability to run sales and profit reports when needed.

● Ability to speak multiple languages helping to service many different nationalities.

Computech Computers Inc.

01/19 – 05/19

● Experienced in customer service by replying phone calls & emails & maintaining

communication

● Customers documentation, payment receive & invoice issue and data entry into the

system

● Providing help with professional and civil service exam preparation and computer

training to customers

Bellozino Banquet Hall

12/17 – 01/19

● Experienced in customer order, booking confirmation & invoice processing

● Trained in food service, catering and venue management

● Learned to deal with customers from different countries and follow up communication

Li & Fung Ltd.

01/17– 07/18

● Experienced in trims & other accessories booking, courier tracking and sample follow-up

● Teamwork experience with senior officials and foreign buyers and factory inspection

Name of School

Location

Degree Achieved

Year

City University

Dhaka, Bangladesh

Bachelors in

Business

Administration

2017

Uttara Town Degree

College

Dhaka, Bangladesh

HSC Diploma

2014

Megdubi school

Dhaka, Bangladesh

PS Diploma

2010

Contact this candidate