Post Job Free

Resume

Sign in

Flight Attendant Customer Service

Location:
Qibla, Kuwait City, Kuwait
Posted:
October 27, 2022

Contact this candidate

Resume:

Page * of *

Tasnim Al-Shami

CONTACT DETAILS

Address:

Jabriya, Kuwait

Phone:

+965-********

+965-********

Email:

ads725@r.postjobfree.com

PERSONAL DETAILS

Date of Birth: July 16, 1988

Nationality: Jordanian

Marital Status: Married

Ready to Relocate: Yes

LANGUAGES

Arabic: Native

English: Very good

OBJECTIVE

Over 10 years of experience in the field of Public Relations and Marketing to assist companies in promoting products and services and building brand recognition through print and online advertising campaigns, direct marketing strategies and various communications methods such as press releases, blogs and social media posts. Currently looking for a suitable marketing and public relations opportunity with an established, innovative and expanding company. WORK EXPERIENCE

Maryam Sabhan Cosmetic Co. Sep 2021-present

Marketing & PR Manager,

Developing marketing strategies for new products

Organizing promotional events and coordinating day-of deliveries and staffing

Leading and training a team of Marketing Associates

Reviewing current marketing campaigns for weaknesses and developing solutions within budget constraints

Brainstorming fresh advertising ideas with senior management

Analyzing all media coverage of the organization and drafting appropriate responses

Working with the social media team to create a content calendar

Organizing promotional events such as press tours and conferences

Representing the organization at press conferences, interviews, etc

First Takaful Insurance Co . May 2015-Oct 2019

Marketing & PR Manager,

Developed the Public Relations & Corporate Communication through various practices such as:

Issued quarterly awareness insurance publication.

Managed all media relation through publishing all company news in local newspaper on monthly basis.

Organized an annual media gathering for journalists to keep them in touch to company performance.

Page 2 of 3

Developing the E-marketing function,

Social media

Website

Online Distribution & Payment Processing

Online Advertising

Organizing all Corporate Events & Sponsorship to promote the company brand and ensure that the company brand image is widely known in the market.

Launch the marketing campaigns for the company's products and following up on their reflection on the company's sales.

Establishing business alliances with several types of partners to increase sales.

Acting Customer Service Manager

Supervising the contact center to achieve higher services levels, so the company can compete in the local market.

Service improvement that responsible to lay down the service quality standards and communicate with the respective technical department also perform periodic monitoring of the actual performance with the quality standard and share feedback with the respective departments and management to improve the service quality.

Al Watan Newspaper. June 2011-May 2015

Economic Journalist,

Improving quality of content for the press through summarization and rewriting.

Actively participating and covering in conferences & symposiums.

Preparing and conducting press interviews.

Collecting and editing news and information.

Analyzing various companies’ Financial data and use it for publishing.

Royal Jordanian Airlines. Jul 2010-May 2011

Flight Attendant

Ensured that adequate supplies of refreshments and emergency equipment are on board.

Demonstrated the use of safety and emergency equipment.

Light briefings on details of the flight.

Page 3 of 3

EDUCATION

Yarmouk University 2006 - 2010

Bachelor of Art in Economics & Finance

ADDITIONAL SKILLS

Digital publishing

Team player

Editing skills

Media relations

Administration

Media activities

Well organized

TRAINING COURSES

Advanced planning skills

Customer services workshop

Managing people

Team building workshop

Interpersonal & communication skills

Financial and economic analysis of economic projects OTHER

Member of the Culture and Awareness Committee of the Kuwait Insurance Federation (2016 – 2019)

Declaration:

I hereby declare that all the data furnished above are true to the best of my knowledge.

Note:

References shall be furnished upon request.



Contact this candidate