Flight Attendant Customer Service
Resume:
Tasnim Al-Shami
CONTACT DETAILS
Address:
Jabriya, Kuwait
Phone:
Email:
***-********@*******.***
PERSONAL DETAILS
Date of Birth: July 16, 1988
Nationality: Jordanian
Marital Status: Married
Ready to Relocate: Yes
LANGUAGES
Arabic: Native
English: Very good
OBJECTIVE
Over 10 years of experience in the field of Public Relations and Marketing to assist companies in promoting products and services and building brand recognition through print and online advertising campaigns, direct marketing strategies and various communications methods such as press releases, blogs and social media posts. Currently looking for a suitable marketing and public relations opportunity with an established, innovative and expanding company. WORK EXPERIENCE
Maryam Sabhan Cosmetic Co. Sep 2021-present
Marketing & PR Manager,
Developing marketing strategies for new products
Organizing promotional events and coordinating day-of deliveries and staffing
Leading and training a team of Marketing Associates
Reviewing current marketing campaigns for weaknesses and developing solutions within budget constraints
Brainstorming fresh advertising ideas with senior management
Analyzing all media coverage of the organization and drafting appropriate responses
Working with the social media team to create a content calendar
Organizing promotional events such as press tours and conferences
Representing the organization at press conferences, interviews, etc
First Takaful Insurance Co . May 2015-Oct 2019
Marketing & PR Manager,
Developed the Public Relations & Corporate Communication through various practices such as:
Issued quarterly awareness insurance publication.
Managed all media relation through publishing all company news in local newspaper on monthly basis.
Organized an annual media gathering for journalists to keep them in touch to company performance.
Page 2 of 3
Developing the E-marketing function,
Social media
Website
Online Distribution & Payment Processing
Online Advertising
Organizing all Corporate Events & Sponsorship to promote the company brand and ensure that the company brand image is widely known in the market.
Launch the marketing campaigns for the company's products and following up on their reflection on the company's sales.
Establishing business alliances with several types of partners to increase sales.
Acting Customer Service Manager
Supervising the contact center to achieve higher services levels, so the company can compete in the local market.
Service improvement that responsible to lay down the service quality standards and communicate with the respective technical department also perform periodic monitoring of the actual performance with the quality standard and share feedback with the respective departments and management to improve the service quality.
Al Watan Newspaper. June 2011-May 2015
Economic Journalist,
Improving quality of content for the press through summarization and rewriting.
Actively participating and covering in conferences & symposiums.
Preparing and conducting press interviews.
Collecting and editing news and information.
Analyzing various companies’ Financial data and use it for publishing.
Royal Jordanian Airlines. Jul 2010-May 2011
Flight Attendant
Ensured that adequate supplies of refreshments and emergency equipment are on board.
Demonstrated the use of safety and emergency equipment.
Light briefings on details of the flight.
Page 3 of 3
EDUCATION
Yarmouk University 2006 - 2010
Bachelor of Art in Economics & Finance
ADDITIONAL SKILLS
Digital publishing
Team player
Editing skills
Media relations
Administration
Media activities
Well organized
TRAINING COURSES
Advanced planning skills
Customer services workshop
Managing people
Team building workshop
Interpersonal & communication skills
Financial and economic analysis of economic projects OTHER
Member of the Culture and Awareness Committee of the Kuwait Insurance Federation (2016 – 2019)
Declaration:
I hereby declare that all the data furnished above are true to the best of my knowledge.
Note:
References shall be furnished upon request.
Contact this candidate