Graphic Designer Customer Service
Resume:
Besnik Ajazi
UX-UI Designer
My portfolio online: http://uiguru.guru/index.html
Email: ***********@*****.*** Cel: 202-***-****, Washington DC
Senior Product Designer who translates business goals into user satisfaction. I believe at the core of every successful product is a user-oriented strategy. Being inspired by innovation, I enjoy dealing with new tools and methods. I work proactively, and beyond mere practical execution, and can also assist in the actual definition of the requirements early on throughout the project.
MY EXPERTISES IN UX- UI DESIGN PROCESS:
STRATEGY
Stakeholder Interviews
Project Vision Goals
Brand Strategy
Measure of Success
Project Priority
Observation
RESEARCH
Competitor Analysis
Analytics Review
Content Audit
User Interview
Surveys
User Testing
ANALYSIS
Use Cases
Persona Creation
Story Boards
Experience Map
Workflow Diagram
DESIGN
Workflow
Wireframing (low-fidelity)
Prototyping (mid-to-high-fidelity)
VISUAL QA
Page Structure
Visual Interpretation
Page and Component Behavior
TEAM'S COLLABORATION TOOLS AND METHODOLOGY
Wireframing and prototyping tools
Sketch, InVision, InVision Studio, Figma, Marvel App, Adobe XD, Photoshop, Canva, InDesign and Illustrator.
Team's collaboration tools and methodology
Agile Scrum: Product Backlog Creation, Sprint Planning, Scrum Meetings, Testing and Product Demonstration
Confluence and Jira Frameworks, Slack, Bitbucket
Clickable prototypes frameworks: HTML 5, CSS 3 (CSS Preprocessors Sass & LESS), Bootstrap 3-4, Material Design, JS, jQuery, Flexbox, Foundation, Animate.css, Magic Animations.
PROFESSIONAL EXPERIENCE
KARSUN SOLUTION, LLC, WASHINGTON, DC October 2020 - Present
Senior Product Designer supporting Federal Aviation Administration
Collaborated with the leadership and engineering team.
Created the architecture and UI design for all FAA Internal and External apps.
Crafted, while working with the engineering team, the annotated user flows to demonstrate the product features.
Designed the interactive features, multiple field states, and the user interface screens.
Key Achievement: UX Design, Brand Strategy, User Experience (UX), Product Strategy, Visualization.
Technologies: Canva, Photoshop, InVision, Sketch, HTML+CSS+JS, Angular.
NOVA TECHNOLOGIES, LLC, WASHINGTON, DC June 2020 - October 2020
Interaction Designer for Nova Technologies
Drawing a Visual Storytelling and building a marketing strategy that leverages compelling narratives, placing our customer at the heart of the story
Designed the new product from scratch using continuous user feedback.
Influenced design-led thinking across the business.
Key Achievement: To match the look and feel of Customer brand, with built-in support and guidance.
Technologies: Web Design, eCommerce Design, Brand Strategy, UX-UI Design.
INTERNATIONAL LOGIC SYSTEMS, INC, FAIRFAX, VA February 2019 - June 2020
UX/UI Designer supporting Amtrak
Maintained a clear understanding of the business goals and user needs, identifying and articulating high-impact research questions and opportunities, while continuing to drive strategic design decisions.
Create a User Journey Map, User Flows, Information Architecture, Wireframes, to generate the ideal Amtrak's financial, and customer service user experience.
I worked with different Amtrak's stakeholders to determine what features to improve upon or add to the product.
Key Achievement: Responsible for creating the visual and interactive elements of a product.
Technologies: User Flows, In Vision, System Design, eCommerce, User Roles, Dashboards.
HIGHLIGHT TECHNOLOGIES, LLC, WASHINGTON, DC January 2018 - February 2019
Product Designer supporting General Service Administration (Sam.gov apps)
Worked with the GSA's Business Analysts to integrate and implement their strategic design decisions to merge ten "legacy" award sites into one system.
Responsible to design interface prototypes will help us to test usability and get early feedback from them.
I worked with user stories within a given design sprint to ensure objectives, goals, and requirements are clear, and led by user research.
Key Achievement: Worked successfully with team of designers to build high-quality digital experiences.
Technologies: Research, Wireframing, Prototypes, Sketch, Figma, Analysis.
FULCRUM AUTOMATION & CONTROL TECHNOLOGIES, WASHINGTON, DC June 2015 - January 2018
Interaction design Lead for Fulcrum/ Bio Quest App
Following the full design process, from conducting market research to conceptualizing and designing a product for the company.
Analyzing consumer behavior to gain user insights and identify opportunities to optimize the usability of a product.
Identifying any defects or points of improvement during the product testing phase.
Working with the product development team to ensure the product meets both management and consumer objectives.
Key Achievement: Responsible for understanding and translating user needs into a new digital product.
Technologies: Canva, Photoshop, InVision, Sketch, HTML, CSS.
COOPER THOMAS, LLC, WASHINGTON, DC January 2015 - June 2015
UX-UI Designer for Cooper Thomas, LLC
Responsible for interaction design, and visual design for 'QIS'—a web-based application for ILC (Integrated Life Choices) for capturing data, alerting them of opportunities, providing tools for data analysis, and archiving the data.
Designing and Validating Tools to Help Save Time and Money, Prototyping and Usability Testing.
Key Achievement: Responsible for the user-research, interaction design, and visual design.
Technologies: Research, User Flow, Brand, Responsive Design, UI, Visual Design, Usability Testing.
CREATIVE CIRCLE, WASHINGTON, DC May 2014 - January 2015
Interaction Designer for AIPAC
Transformed wireframes into a clickable prototype for "AIPAC Policy Conference 2015" event landing page.
Garnering qualitative data through user interviews and quantitative data through user testing methods.
Executed ethnographic and usability studies to evaluate web and responsive design.
Key Achievement: Responsible for The AIPAC Policy Conference Event page: to notify, invite and register members.
Technologies: IA, User interface, Wireframes, Visual Design, User Journey Maps.
ATIS, WASHINGTON, DC January 2014 - May 2014
UX-UI Designer for ATIS
I conducted research into the needs, wants, and working methods of "ATIS 'Smart Cities" and their clients.
This research then fed into my initial prototypes, which sold the vision to the client and set the benchmark for the project.
I created a landing page within the realm of marketing and advertising for the AMOC 2015 project.
Key Achievement: Responsible for creating a landing page for "ATIS 'Smart Cities”.
Technologies: Search, Analysis, Wireframes, User's Typology, Interaction Design, Layout.
NET VISION STUDIO Tirana, Albania January 2004 - January 2014
Interaction Designer for Net Vision Studio
Optimized user engagement for brands such as Coca-Cola, FIFA, World Bank, and USAID.
Built prototypes, created mockups and designed style guides in the sketch.
I designed all of the branding, user experience, and visual designs from wireframing through to high fidelity mock-up through demo.
Key Achievement: Responsible to build a visual narrative to communicate and test the needs of users and customers.
Technologies: Event Landing Page, Financial Dashboards, Wireframes, User's Typology, Interaction Design, Layout, User Interface (UI), Visual Design.
EDUCATION
Master of Fine Arts, Academy of Fine Arts of Tirana, “Stage design and animation” 1990-1993
Bachelor of Fine Arts, Academy of Fine Arts of Tirana “Art painter and graphic design” 1984-1988
PROFESSIONAL CERTIFIED
Graphic Designer
Motion Design
EXPERIENCE
UX Strategy
UX Design
UX Audits
IA
UX Research
Visual Storytelling
Design Systems
Figma
InVision
Brand Strategy
10 years
10 years
10 years
13 years
7 years
15 years
15 years
6 years
7 years
15 years
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