Service Representative Center Agent
Resume:
Jawaan Eabair
**** ****** **** ** ** Apt D
Phone: 256-***-****
E-mail: ******.******@*****.***
Objectives
To Obtain an IT position at an entry level with training for advancement. With job placement I will bring my knowledge along with the training that I will obtain.
Education
Strayer University (February 2019- Current)
Bachelors of Science Cybersecurity
Remington College (August 2015-May 2017)
Associate of Science Computer Network and Administration
South Louisiana Community College (August 2014-May 2015}
General Business
Experience
O’Reilly Auto Parts (June 2014 –December 2014)
Abbeville, LA
Customer Service Representative
Provided excellent customer service through extensive knowledge of auto parts and minor curbside assistance with car batteries, brake systems, operations of the starting and charging system and operation of the cooling system. Promoted a friendly work environment. Directly involved in the maintenance of store inventory, including ordering of products, restocking shelves, and budget reconciliation. Responsible for light clerical duties such as answering phones, filing papers, and store maintenance.
AutoZone Inc (December 2014-June 2017)
St Martinville, LA
Customer Service Representative
Provided excellent customer service through extensive knowledge of auto parts and minor curbside assistance with car batteries, brake systems, operations of the starting and charging system and operation of the cooling system. Promoted a friendly work environment. Directly involved in the maintenance of store inventory, including ordering of products, restocking shelves, and budget reconciliation. Responsible for light clerical duties such as answering phones, filing papers, and store maintenance.
Ability Plus Inc (August 2017-January 2019)
Huntsville, AL
Direct Support Professional
Direct Care Staff provide personal care to individuals with intellectual disabilities in a residential setting. Duties include but are not limited to: assisting residents with personal hygiene, daily living activities, documenting behavior and assisting with medications.
Alorica (January 2019-March 2020)
Huntsville, AL
Call Center Agent
Responsible for providing the correct information to members of Blue Cross Blue Shield of NJ. Trusted with the vital information of insurance members in hopes to assist them as much as possible with their daily needs. Insure that all information pertaining to plan is up to date and equivalent to the plan. Utilize the computer system to verify and document customer requests.
General Electric(March 2020-Current)
Decatur, AL
Assemble moving parts on to refrigerators to complete assembly module. Maintain and use power tools to ensure that nuts and bolts are torqued to perfection. Maintain and inspect inventory to ensure parts are acceptable for safety protocol use. Follow safety regulations to ensure myself and colleagues were safe while on the job.
Accomplishments
Martin Luther King Award Recipient (2012)
Speaker of the Year (2011-2013)
Outstanding Speaker of the Year (2010-2013)
Microsoft Office PowerPoint 2010 Certification
Microsoft Office Word 2010 Certification
Microsoft Office Excel 2010 Certification
Skills
Customer Interface
Ordering and Inventory Skills
Information Technology (Windows support, Software and hardware Experience, Data Recovery, Virus Protection,)
Inventory Maintenance
Retail Sales Specialists
Proper Patient Care
Mac I Training
Mac II Training
CPR Training
Team Leadership
Assistant Group Lead
References
David Adelfia
QDDP, Ability Plus Inc.
Aaliyah Freeman
Quality Technician, General Electric
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