Customer Service Medical Assistant
Resume:
Terran Jones
Medical Assistant (Externship)
Sacramento, CA 95835
************@*****.***
An opportunity to obtain a position that will enable me to use my strategic leadership and proficient capabilities to enhance my experiences which will translate into positive company contributions. Seeking to secure a career that offers ongoing challenges and developmental growth. Work Experience
Chat Support Specialist/ customer support
Gap Inc. - Rocklin, CA
October 2020 to September 2021
• Support customers by responding to inbound email and chat and phone support as needed.
• Consistently ensure world class customer service that fully supports Gap Inc. brand promises in written and verbal format.
• Provide customers with first contact resolution and create a low-effort customer experience.
• Develop/present customer service solutions and/or suggest additional items, cross sell, up sell to increase customer satisfaction and enhance customer relationships.
• Work independently to make sound decisions and resolve complex customer situations.
• Identify critical customer service issues and report them.
• Goal-driven; consistently and effectively manage time to achieve optimal efficiency while utilizing resources and business partners to research and resolve customer issues.
• Achieve all effectiveness and efficiency metrics, including Email Handle Time (EHT), Chat Handle Time
(CHT), Chat Wrap Up, Phone Handle Time (PHT), Quality and Voice of the Customer (VOC), Schedule Compliance.
• Review individual performance metric reports and action plans with supervisor to understand performance.
• Maintain flexibility in department responsibilities.
• Perform other job-related duties as assigned or apparent; provide customer service telephone support as needed.
Independent Living Assistant
Look Ahead Care And Support - Sacramento, CA
September 2019 to October 2019
See individual clients in their home to train, teach and provide support in: money management, nutrition, cooking, comparison shopping, emergency procedures, community awareness, mobility, laundry procedures, household management, sex/public health education, medical procedures, counseling and crisis intervention, and housing
Medical Assistant (Externship)
Capital Medical Clinic/ Dr. A.R. Pessaran - Carmichael, CA June 2017 to July 2017
• Front Office: Answered phones, scheduled appointments, conducted patient call backs on follow up appointments, patient registration, verified insurance, authorizations and eligibility, collected co- payments, prepared new patient charts, pull & file charts, scanning, faxing, and records management.
• Back Office: Rooming patients, prepared and maintained exam rooms, recorded patient vitals, histories and chief complaints, administered injections, EKG's, equipment tray set-up, and prepared patient for Physician exams.
Shift Supervisor
Round Table Pizza - Sacramento, CA
February 2015 to May 2017
• Shift Supervisor is responsible for inspiring, leading, and overseeing the restaurant and team members on each shift, in the absence of the Restaurant Manager or Assistant Manager/Manager in Training, in order to make Round Table Pizza every family's first choice for a wonderful meal together.
• Shift Supervisor is responsible for ensuring team members are being developed, working together as a team, behaving professionally, providing great service to our guests and making our product with precision.
• Shift Supervisor is responsible for marketing to our guests and contributing toward achieving financial targets while maintaining a safe, clean environment. By focusing their time against high impact shift execution responsibilities and training team members to perform the more routine job duties, all of this can be accomplished.
Education
Diploma in Medical
Brightwood College - Sacramento, CA
July 2017
Skills
• ORGANIZATIONAL SKILLS
• EXCELLENT ORGANIZATIONAL SKILLS
• Office Administration
• Crisis Intervention
• Live Chat
Assessments
Customer Focus & Orientation — Proficient
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Personality: Customer Service Fit — Proficient
November 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Receptionist — Highly Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
February 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
• Excellent Customer and Client Service skills
• Demonstrate attention to detail with excellent organizational skills
• Ability to work Independently as well as with a Team
Contact this candidate