Customer Service Call Center
Resume:
FRANCIA J. FLORES
Grand Prairie, Texas *****
********@*******.***
SUMMARY
Seeking a part time remote/work from home position. Looking to get back into the workforce that I have missed. I have the passion to want to work and not just be at home doing nothing. Hopefully there is a company out there willing to give me the opportunity to show what I can bring to the table.
EMPLOYMENT
FORD MOTOR CREDIT CALL CENTER
2000 – 2009 Irving, Texas
Customer Service Department
• Answered incoming customer calls and assisted with late payments, updating account information, processed payment extensions and processed requests to take vehicles to Mexico.
Title Department
• Filed titles that came in for new vehicles.
• Released titles for accounts that were paid off and mailed them out to customers and dealerships that submitted payoffs.
Payment Processing Department
• Processed monthly payments that customers sent in.
• Processed customer and dealer payoffs received on accounts.
• Assisted in locating lost payments and payoffs that were sent in by customers and dealerships and were applied to the wrong account and applied them to the correct accounts.
Credit Investigation Department
• Processed incoming credit applications from dealerships and investigated information provided by applicants and sent either approvals or denials back to dealerships. SKILLS
• BILINGUAL (ENGLISH/SPANISH)
• MICROSOFT WORD
• GENERAL OFFICE WORK
• EXCELLENT CUSTOMER SERVICE
EDUCATION
GED 1994
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