Tamie Burnside

Customer Service Driven

Watseka, IL 60970

ads6zf@r.postjobfree.com

+1-815-***-****

I am very passionate about customer service and helping people. With many years of customer service experience I feel I would be a great addition to your team. I strive in giving my all to any task that's in front of me. I am looking for long term employment.

Willing to relocate to: Danville, IL - Kankakee, IL Authorized to work in the US for any employer

Work Experience

Delivery Driver

Uber & Doordash - Champaign, IL

March 2021 to Present

Delivery of food and picking up passengers dropping at destination Front Desk Clerk

Red Roof Inn - Kentland, IN

June 2017 to February 2018

I checked customers in and out of hotel. Customer service is a key part of my position. I work with different computer programs. We are also required to do housekeeping on our days that we do not work the desk. 1. Customer service

2. Cash handling

3. Credit card transactions

4. Light data entry

5. Reservations online and over phone

Cap 1 Associate

Walmart - Watseka, IL

November 2016 to March 2017

Stocking shelves and upfront register lanes. Customer service. 1. Customer service

2. Stocking

3. Talon use

4. Binning products

5. Keeping accurate count on products.

Puller/Packer

AHW/Manpower - Watseka, IL

July 2016 to November 2016

Warehouse work.

1. Pulling parts for orders submitted online.

2. Shipping assistance

Customer Service Associate/ Temp position

Republic Services/ Kelly Services - Morocco, IN

October 2015 to January 2016

Answering phones at call center, heavy data entry, scheduling pickups and deliveries, running salespro and infopro programs.

1. Customer service

2. Data entry

3. Time management

4. Provided assistance to clients

5. Answered phone & assisted customers with changes 6. Maintained up-to-date knowledge of accounts

7. Explained products & benefits

Personal Assistant

Department of Human Services - Kankakee, IL

November 2014 to January 2016

I assisted elderly and disabled people in their homes. Cooking, cleaning, running errands, Dr's appointments, bathing and everyday activities.

1Customer service 2.Compassion

3 Cooking

4 Cleaning

5 Errand running.

Sales Representive

Illinois Title Loans, Inc - Kankakee, IL

July 2015 to October 2015

Process title and payday loans, collect payment and place sales and courtesy calls. 1. Loan Processing

2. Customer service

3. Data entry

4. Multi line phone use

5. Office procedures

Terminal Operator/ Relationship Manager

Accel Entertainment, LLC - Lemont, IL

June 2013 to October 2014

Accel is a very successful video gaming company in Illinois, one of the top 3 poker machine providers. customer service was key in this position, as I worked with many different establishments, from VFW to taverns to restaurants. My main job was troubleshooting and repair of poker machines. I also unloaded the cash and reloaded with empty cans, transporting the daily money to a "safe house" location. I was promoted into Relationship Manager that was responsible for setting up new accounts. Accomplishments

During my time with Accel I held 3 different positions terminal handler, relationship manager and terminal operator. I learned so very much from my experience with them. 1. Customer service

2. Computer skills

3. Record keeping

4. Assisting locations with obtaining a gaming license through the state of Illinois. 5. Troubleshooting terminal and atm errors.

6. Program machines for "going live " at new locations Manager

Boones Rankin - Rankin, IL

June 2012 to October 2013

Customer service. Hiring and training of staff. Banking, bookkeeping, scheduling,ordering and obtaining good standings with distributors. Booking entertainment and running promotions. Cash handling, register and credit card machine use.

1. Customer service

2. Management skills

3. Cash handling

4. cash handling

5. Managed inventory management

6. Set schedules

7. Hiring &trained staff

Customer service

Mcski's Place - Watseka, IL

April 2009 to June 2012

I was a barmaid at this location.

1. Customer service

2. cash handling

3. Inventoried stock

4. Operated the cash drawe r

Receptionist

Pride Metal Products - Watseka, IL

August 2008 to April 2009

Customer service, all general office duties, vacation scheduling, mail sorting and delivery, and data entry. Spreadsheets, scan,copy, fax and emails.

1. Customer service

2. Data entry

3. Excel,Word and Outlook

4. Kept track of vacation and sick pay.

5. Heavy phone use

Sterile Processing aid

St. Anthony's Health Center - Alton, IL

November 2005 to August 2008

Customer service to staff, patients and visitors. Decontamination and sterilization of surgical instruments. Surgical tray assembly. Eto and gas sterilization experience also steris use. 1. Customer service

2. Bookkeeping

3. Decontamination

4. ETO & Gas Sterilization

5. Surgical Tray Assembly

6. Steris Machine use

Housekeeper

St. Anthony's Health Center - Alton, IL

January 2005 to November 2005

All general housekeeping in a hospital setting. Stripping, buffing, and waxing of floors. I worked the larger part of my position here in the surgery department, which was extremely sterile. 1. Disinfected patient rooms & surgical suites bathrooms counters equipment 2. Removed waste daily

3. Kept rooms stocked

4. Cleaned and organized hallways, stairwells, offices and restrooms 5. Trained new hires

Education

Diploma in General Studies

Milford High School - Milford, IL

1994 to 1998

Skills

• Customer Service Skills (10+ years)

• Data Entry (5 years)

• Bookkeeping (5 years)

• Manager (3 years)

• Office Equipment (10+ years)

• Phone Etiquette (10+ years)

• Phone Skills (10+ years)

• Staffing (2 years)

• Training (5 years)

• Front Office (2 years)

• Reception (2 years)

• Customer Service (10+ years)

• Front Desk (2 years)

• Guest Service (1 year)

• Call Center (2 years)

• CSR (4 years)

• Customer Support (4 years)

• Administrative Experience (4 years)

• Typing (4 years)

• Multi-line Phone Systems (2 years)

• Cash handling (10+ years)

• Microsoft Word (3 years)

• Personal Assistant Experience (2 years)

• Computer Skills (7 years)

• 10 Key Data Entry (2 years)

• Clerical Experience (10+ years)

• Payroll (2 years)

• Accounts Receivable (2 years)

• Management (4 years)

• Order Picking (1 year)

• Manufacturing (2 years)

• Mechanical knowledge (4 years)

• Basic math (10+ years)

• Microsoft Outlook (2 years)

• Office experience (10+ years)

• Microsoft Office (4 years)

• Microsoft Excel (4 years)

• QuickBooks (2 years)

• Pricing (2 years)

• Training (3 years)

• Warehouse experience (2 years)

• Pick & place devices (Less than 1 year)

• Data collection (2 years)

• Microsoft Windows (10+ years)

• Time management (10+ years)

• Salesforce (1 year)

• Communication skills (10+ years)

• Live chat

• Hotel experience (3 years)

• Housekeeping (10+ years)

• Filing

• Cleaning

• Organizational skills

• Delivery Driver

Experience

Certifications and

Licenses

Food Handler Certification

Assessments

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Receptionist — Highly Proficient

December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Scheduling — Highly Proficient

December 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Cleaner fit — Highly Proficient

September 2021

Measures the traits that are important for successful cleaners Full results: Highly Proficient

Work style: Reliability — Expert

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Customer service — Highly Proficient

April 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Call center customer service — Expert

November 2021

Demonstrating customer service skills in a call center setting Full results: Expert

Basic computer skills — Highly Proficient

April 2022

Performing basic computer operations and troubleshooting common problems Full results: Highly Proficient

Inside sales — Proficient

March 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Sales skills — Proficient

November 2021

Influencing and negotiating with customers

Full results: Proficient

Home health aide skills — Highly Proficient

September 2022

Providing care to patients in a home setting

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Although I have been out of the workforce for some anitially due to my first grandson being born December of 2018, I took the year off to be with my daughter and him. Ultimately in November 2019, my husband passed away and then in March 2020 covid hit leaving the job hunt extremely difficult. Indefinitely I have remained punctual, detail oriented, a hard worker and quick learner. I dedicate myself to my work no matter the task. I always give 110% and take pride in my work. I work well with a team and am confident working independently.

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