Customer Service Sales Manager

Stephen G. Shahan

SUMMARY

Assertive, result-driven, visionary business professional with 25+ years of experience; seeking a professional career within a positive working environment that offers a stable long-term career and a daily challenge. Versatile professional who is adaptable and personable, approaching issues calmly and analytically. Diplomatic individual with strong leadership and decision-making skills. Capable of delivering impeccable results in high pressure environments. CHIEF EXECUTIVE OFFICER, SHAHAN WEED & PEST CONTROL, INC/ KAREN’S COMPLETE LAWN CARE AND LANDSCAPING SERVICE

- Served as Service Technician, Account Executive, Sales Manager, Service Manager, Branch Manager, Human Resource Manager, Regional Manager, Vice President of Operations, Senior Vice President, President, and Chief Executive Officer.

- Handled recruiting, supervised, directed, monitored, and mentored corporate office and multiple branch staff, including but not limited to the sales manager, service manager, branch CSRs and collection department.

- Developed an Inventory Management System and implemented the process. Controlled purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.

- Developed contracts, training, and certification programs to ensure top quality service.

- Continually met and exceeded financial objectives.

- Developed and implemented successful marketing strategies.

- Held licensed commercial applicator and qualified supervisor since 1989 multiple states.

- Successfully recruited, interviewed, vetted, wrote job offers, a placement of quality personnel. COMMUNITY MANAGER, HAWTHORN SENIOR LIVING/HOLIDAY RETIREMENT

- Supervised the facilities and services for a 110-130 resident independent living community.

- Successfully recruited, interviewed, vetted, wrote job offers, a placement of quality personnel.

- Effectively managed a team of 30+ employees, including maintenance and activities personnel.

- Negotiated, facilitated, and managed rental transactions. Met all monthly and quarterly sales goals.

- Devised improvements to target key areas of improvement.

- Participated in facility surveys and inspections made by authorized governmental agencies.

- Established and maintained systems that safely met residents' needs.

- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.

- Introduced, negotiated, and implemented new projects to expand the scope of the engagement.

- Assisted in resolving and satisfying client requests and internal operational issues.

- Strategically planned methods to achieve operational goals and targets.

- Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, HR management, establishing service rates, and coordinating financial reporting. BUSINESS CONSULTANT, TRIPLE S BUSINESS CONSULTANTS

- Meet and work with business executives to identify goals, develop, manage, and direct fiscal operations, including budget planning, authorizing expenditures, accounting, establishing rates, coordinating financial reporting, and funding for financial stability.

- Assist with the creation of the marketing strategy and advertising initiatives that are used to promote the company to the public.

- Work directly with executives, department heads, and managers to lead department meetings and help with training initiatives, review progress of specific initiatives and answer questions.

- Create new revenue streams through the review of market data to determine new opportunities for company growth.

- Train, coach, and mentor staff to ensure smooth adoption of new programs, establish effective onboarding and training methods to help clients obtain top-tier talent for departments. RELEVANT SKILLS

- Human Resource Management

- Compliance Programs/Policies

- Compliance Testing Metrics

- Audit Concepts & Techniques

- Sales Practice & Management

- Contract Administration

- Customer Service Management

- Project Management

- Risk Management

- Time Management

- Employee Evaluations

- Recruiting and Vetting

Email: *******.*.******@*****.*** Cell: 940-***-**** BUSINESS PROFESSIONAL

- University of the

Southwest

Master of Business

Administration in Human

Resource Management

(Expected Graduation

date of May 2022)

- Colorado Technical

University Online

Bachelor of Science in

Business Administration

(July 2016 to May 2020)

EDUCATION

PROFESSIONAL

DEVELOPMENT

- Human Resources

Diploma

- Strategic Management

Diploma

- Workplace Safety &

Health Diploma

- CPR/AED/FIRST AID

American AED/CPR

Association

RELEVANT EXPERIENCE

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