Customer Service Bartender

Christina Endrick

**** **** **** **, *******, Pennsylvania, 19040, US • 267-***-**** • ******************@*****.*** Friendly, open, and dedicated to growing a customer base by providing excellent service. Reliable, hardworking, and skilled at determining the needs and expectations of customers. Classic cocktails

Sale expertise

Attending multiple customers

Customer service

Ordering bar supplies

Positive attitude

Team standards

Aloha POS

Making change

Liquor, beer and wine knowledge

Able to bend, squat and reach

Responsible alcohol service

Beverage preparation

Creative mixology

Handling difficult customers

Ordering procedures

Interpersonal skills

Performance improvement

Menu memorization

Fast learner

Cash register operation

Food running

Reporting and documentation

Preparing garnishes

Changing beer kegs

Inventory

Basic math

High School - 2000

Upper Moreland Senior High School - Willow Grove, PA PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Bartender - June, 2011 to Present

Willow Grove VFW Post 3612 - Willow Grove, PA

Created new signature cocktails to help promote the bar's brand and boost profits. I'm in charge of ensuring the safety and well-being of all bar patrons. Double-checked ID cards to ensure bar patrons were of legal drinking age. Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins. I'm responsible for keeping the bar area stocked and clean, taking orders, and making drinks while conversing with customers. Work well under pressure in a fast-paced environment with lots of distractions and interruptions Work at a cash register.

Support staff training and job division

Interact with a wide range of people from all over the world on a daily basis. Excelled at serving mixed drinks and beer in an overly chaotic, loud, outdoor environment. Cultivate positive customer relationships.

Kept an accurate cash drawer of $1,000 per shift.

Created unique drink and cocktail offerings to improve the bar's reputation. Adhere to all safety and sanitation policies when handling food and beverages. Used my excellent organizational and multitasking skills to meet the needs of multiple customers, teams, and businesses while avoiding unnecessary delays and errors.

Account for sales and balance drawers at the start and end of each shift. Finish up all of the reports, money, and liquor orders. Worked as a solitary bartender most of the time, with the primary goal of ensuring member satisfaction. Organized the bar's inventory and storage procedures in order to maintain optimal stock levels and meet expected customer demands. Account for sales and balance drawers at the start and end of each shift. Bartender - March, 2006 to March, 2011

Pike's Pub - Southampton, PA

Received over 15 beverage orders from wait staff every night and delivered them to guests while keeping track of bar orders. Double-checked ID cards to ensure bar patrons were of legal drinking age. I'm in charge of taking to-go orders and answering customer calls. Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins. I'm responsible for keeping the bar area stocked and clean, taking orders, and making drinks while conversing with customers. Work well under pressure in a fast-paced environment with lots of distractions and interruptions Work at a cash register.

Dealt with $750 cash on a daily basis, which earned me the trust and loyalty of the owners. Interact with a wide range of people from all over the world on a daily basis. Set up the bar for business, got a cash bank, and stocked the service bar. Created, recommended, and mixed specialty drinks for guests based on their preferences. Upsold daily specials and beverage promotions to exceed daily sales goals. Account for sales and balance drawers at the start and end of each shift. Provide exceptional customer service to guests by communicating and connecting with them. Prepared a cashier report and closed out the cash register with 100% accuracy. I'm in charge of keeping the bar and glasses clean in accordance with health-code requirements. Kept accurate inventories and alerted management when liquor, beer, wine, and bar supplies were needed. Opened and closed the bar in accordance with management guidelines. WORK HISTORY

Server/Hostess/Bartender - August, 1996 to January, 2006 Otto's Brauhaus - Horsham, PA

Kept track of the dining room's inventory and replenished it as needed. Assisted cashiers with customer payments and order documentation. Went through the dining room supplies, including linens and wrapped silverware, and replenished any that were running low. Greeted customers and helped them with any questions they had. Used sales techniques such as suggestive selling and others. Assisted wait staff with food delivery and guest requests on a timely basis. Placed advertising signs and displays on shelves, counters, and tables. Collected trash, wiped up spills, and removed trays to keep the customer areas fresh and clean. Transported dirty utensils, dishes, and trays to the kitchen to help with efficient cleaning. Kept enough condiments on hand and well-stocked drink stations on hand to meet expected customer demand. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. Helped customers with take-out orders.

Kept a close eye on customers so that I could quickly spot guests who were leaving and clear tables for future customers.

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