Remote Customer Service /Manager/IT
Resume:
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
Lakeshia Hodges
*******@*****.***
*** ******* **., ********, ***** 75670
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Schedule coordination
Employee training
Strong communication
Schedule preparation
Cash handling
Complex problem-solving
Service delivery
Performance management
Policy implementation
Team leadership
Project management
Staff training
Team development
Task delegation
Schedule management
Safety monitoring
Customer Service
Handling Customer Complaints
Manager
McDonald's, 2018 - Current
Demonstrated safety procedures and monitored compliance. Cross-trained staff in secondary roles to expand operational diversity. Organized training for new team members and routine retraining for established employees. Covered daily business requirements with well-organized schedule and properly delegated assignments.
Monitored employee work to assess performance and identify knowledge gaps. Front of House Manager
InJapan Sushi Bar and Steakhouse, 2012 - 2016
Kept restaurant operating properly by enforcing healthy code standards and staying on top of daily checklists.
Covered business and customer needs with effective schedules and work assignments. Formulated sales strategies for FOH team and recommended strategies for product rotation, purchasing, and pricing of liquor beverages.
Boosted customer loyalty by implementing new engagement strategies and empowering employees to keep customers satisfied.
Led weekly staff meetings to implement new policies and correct deficiencies. Managed work of 10 + FOH staff, including monitoring performance and motivating excellence in every interaction. Maintained restaurants' professional appearance by delegating cleaning and routine maintenance work. Managed establishment finances, including counting cash and receipts and completing bank deposits.
Waitress/Cashier/Cook
Bayou Bakery, 2009 - 2013
Addressed issues promptly, relaying complaints directly to management. Worked in a fast-paced environment, handled multiple priorities and learned new procedures. Processed orders and payments using POS system terminals and registers. Advised guests on appropriate combinations of food and drinks, accommodating requests and noting preferences. Assisted kitchen staff with garnishing plates and preparing desserts and salads. Supported cleanliness targets by addressing dining room, bathrooms, and other areas during and at end of each shift. Kept cash drawer balanced by carefully calculating and verifying orders.
Waitress/Bartender/Caterer/To-Go
Elchico Mexican Restaurant, 2003 - 2010
Processed orders and payments using POS system terminals and registers. Supported cleanliness targets by addressing dining room, bathrooms, and other areas during and at end of each shift. Checked with guests upon delivery of all food items to determine patron satisfaction. Managed customer expectations, communicating realistic food preparation times and opinions on menu items. Supported team consistently, helping with hostess, food delivery and bussing needs. Prepared hot, cold, and mixed drinks for patrons, including chilling bottles of wine. Achieved sales quotas through consistently promoting high-profit items and daily specials. Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors.
EDUCATION
High School Diploma
Marshall High School
Marshall, TX
1989-1992
Associate Degree
Network Engineering
Virginia College Birmingham Online
Birmingham, AL
2012-2014
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