Customer Service Management Director

DIANE TRUJILLO

Orlando, Florida, United States

***********@*****.*** 407-***-****

linkedin.com/in/diane-trujillo-mba-b4bb96a9

Summary

PROFESSIONAL SUMMARY

Performance-oriented Business Executive offering exceptional record of achievement over 20-year professional career. C-Level Professional with strategic and analytical approach to solving problems, acquiring long term clients with demonstrated history in exceeding profit targets in the aviation technologies forum. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Educated in Legal Processes not limited to Business, Personal Injury & Family Law. SKILLS

•Business Networking / Development

•Aviation Technologies

•Interdepartmental Collaboration

•Salesforce Software

•Sales Quota Management

•Detail-Oriented

•Customer Complaint Resolution

•Bid Request Management

•Verbal and Written Communication

•Global Conferencing

•Relationship Building

•Operating Procedures and Policies

•Westlaw / Lexus-Nexus

•Contracts

Experience

Director of Business Development

Quantum Aviation Solutions, Inc.

Mar 2022 - Present (8 months +)

RFP / RFI Management

•PM Airport and Airline Contracting & Delivery

•Global Conference Organization / Coordination

•Finance Department meeting member, contributor

•Current Business Contract Retention and Management Director of Business Development

Zafire Group Ltd

Jul 2019 - Jan 2022 (2 years 7 months)

Aviation Software Technology B2B Sales.

•Account Management of current and future customer base. DIANE TRUJILLO - page 1

•Provided market feedback to company leaders regarding competitive offerings, prospect needs, and product development ideas.

•Collaborated with marketing department to maintain proper branding.

•Researched and identified opportunities for account growth, account penetration and market expansion.

•Capitalized on solutions presented by Capsule CRM software to enhance lead prospecting and sales management.

•Applied networking and customer requirement strategies to engage in new business opportunities and develop existing accounts.

Director Account Development

Fish Construction, Inc.

Jun 2018 - Jul 2019 (1 year 2 months)

Successfully led key projects which resulted in five-to-ten-year contractual agreements.

•Increased business revenue by 40% within 8 months’ time.

•Proactively identified and solved complex problems impacting operations management and business direction.

•Provided outstanding account management and customer service to new and long-standing customers by attending closely to concerns and developing solutions.

•Enhanced customer satisfaction ratings by resolving issues effectively and efficiently.

•Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants.

•Built strong community relations with subcontractors and vendors to optimize cost savings and achieve timely pre-construction completion.

•Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Director of Business Development

Ultra Electronics Group

Jan 2017 - Jun 2018 (1 year 6 months)

Documented and reported monthly updates to VP of Global Business on renewal progress, at-risk renewals, renewal forecast.

•Planned and executed meetings with Airports and Airlines throughout North America, including Canada, the Caribbean, Latin America.

•Increased sales by 35% over 1-year period for my assigned region.

•Resolved customer issues and offered continual support throughout sales, delivery, and system upgrade processes when required.

•Boosted sales by executing a complete sales cycle process from prospecting leads through contract negotiations and close.

•Networked to build a client base and promote products to new and existing clients. Regional Account Director

Paseo Pharmaceuticals

Nov 2012 - Mar 2017 (4 years 5 months)

Maximized profit opportunities by effectively managing time and resources to meet sales objectives.

•Tracked and analyzed weekly sales to implement corrective action plans and streamline operations.

•Deescalated customer issues and concerns with prompt follow-thru. DIANE TRUJILLO - page 2

•Elevated sales to $120,000 first three months of production through management of the sales cycle process.

•Developed relationships with Medical Directors, Attending Physicians by providing individualized customer service in order to maintain account longevity.

•Identified and evaluated market potential.

•Managed organization's largest region and performed full sales cycle duties, increased annual sales by 80% throughout my assigned region.

Paralegal I Patricia (Tricia) Madden Law

Feb 2010 - Jun 2011 (1 year 5 months)

Conducted Client intake, interviews

•Witness Interviews

•Draft legal documents, correspondence and memorandums

•Case Management

Education

Purdue University

JD, International Business

2020 - Present

Course studies not completed

Everest University

MBA, Business Administration and Management; Business Administration & Finance; Business Administration & Management

Everest University

Bachelor of Science, Paralegal Studies

Florida Metropolitan University

Associate of Science, Criminalistics and Criminal Science; Criminal Law; Criminal Justice

Skills

account management • adobe streamline • b2b • brand management • community relations • competitive • contract management • crm • customer relations • customer satisfaction DIANE TRUJILLO - page 3

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