Jana Rose Luna

Logistic Manager, Executive Assistant, Administrative Assistant, EDI coordinator, Customer Service, Administrator

Maspeth, NY 11378

ads6w5@r.postjobfree.com

+1-714-***-****

A highly motivated person with good communication and cross-cultural team management skills. Professional and mature,

high-energy, results-oriented, responsible and willing to work under pressure. Authorized to work in the US for any employer

Work Experience

Logistics Manager Coordinator

Scotch and Soda LLC - New York, NY

August 2019 to Present

• Using Microsoft AX Dynamics by Managing all customers Orders transmission, shipping orders in timely manners, generating invoice and fixing error on back end of the EDI transmission.

• Assist Logistics with Wholesale and EDI reconciliation.

• Invoice generation

• EDI error trouble shooting for WMS and SPS/trading partner transmissions by managing 3PL dashboard

• EDI data entry and ad-hoc projects

• Reconciling EDI bulks and loading 850s

• Maintaining EDI orders, tracking and following up with logistical and other cross-functional partners

• Managing 850/856/810 data transmissions

• Assisting internal users with requests to re-drop orders, EDI related questions & trouble-shooting.

• Entering orders, tracking and following up with logistical and other cross-functional partners

• RA creation/reconciliation

• Support in day to day operations, analysis and communication with vendors

• Work closely with other departments

Account Executive/ EDI Analyst, Coordinator

Gina Group - New York, NY

October 2018 to August 2019

1. Review EDI report daily for accounts managed, work with CS/accounts directly in rectifying order issues.

2. Monitor selling for re-order and chase opportunities, maximize replenishment of core programs by account.

3. Review daily EDI exception logs and ensure any errors are corrected. 4. Review daily EDI acknowledgement reports and ensure that all transmissions are received timely. Investigate any un-acknowledged documents and resolve issues. 5. Work with the Sales team to create product cross references between customers and Syndicate Sales Inc.

6. Process EDI orders and making sure all are timely shipping, labels and invoiced. Customer Service Representative

Capitol Fire Sprinkler - New York, NY

February 2018 to September 2018

1. Manages inspection report to make proposals and send to customer. 2. Manages phone calls for customer inquiry, complaints, follow-ups and payment transactions. 3. Update clients accounts and making sure they are up to active accounts. 4. Making monthly report for the proposals.

EDI Coordinator/ Head Customer Service Representative Scotch and Soda LLC - Los Angeles, CA

June 2015 to February 2017

1. Using EDI to managed orders for big accounts like Bloomingdale's, Nordstrom, Nordstrom Rack, Amazon, Hautelook, Saks Fifth, Urban Outfitters and etc. 2. Setting up and uploading orders and payments on the EDI system. 3. Analysis and inputs for order retail/ distribution using EDI management. 4. Organized weekly sales reports for each Customer accounts to see if all are in within their credit limit or in line with terms.

5.Worked under strict deadlines and responded to service requests and emergency call-outs. 6.Resolved product issues and shared benefits of new technology. 7.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. 8.Created new processes and systems for increasing customer service satisfaction. 9.Ensure and support to customer inquiries and managed customer complaints. 10.Work as a team player and in self-directed environment. Executive Administrator

Toyota Tsusho Asia Pacific Pte Ltd - Dubai, UAE

January 2013 to May 2015

1. Dubai, United Arab Emirates

2. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. 3. Coordinated meetings with other department managers and scheduled and confirmed appointments for entire management team.

4. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

5. Maintained the front desk and reception area in a neat and organized fashion. 6. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

7. Organized files, developed spreadsheets, faxed reports and scanned documents. 8. Received and screened a high volume of internal and external communications, including email and mail.

9. Manage office supplies, vendors, organization and upkeep. 10. Coordinate domestic and international travel arrangements, including booking airfare,hotel and transportation.

11. Order and distribute office supplies while adhering to a fixed office budget. 12. Create detailed expense reports and requests for capital expenditures. 13. Plan and coordinate logistics and materials for board meetings, committee meetings and staff events. 14. Screen applicant resumes and coordinate both phone and in-person interviews. 15. Help distribute employee notices and mail around the office. Executive Secretary

Toyota Tsusho Asia Pacific Pte Ltd - Dubai, UAE

May 2010 to September 2013

1. Arranged appropriate travel, visas, agendas, necessary contacts and country information. 2. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. 3. Handled and distributed all incoming and outgoing mail. 4. Served as Executive Assistant to the national sales manager, marketing manager and senior product managers.

5. Collaborated with other administrative team members, human resources and the finance department on special projects and events.

6. Order and distribute office supplies while adhering to a fixed office budget. 7. Manage office supplies, vendors, organization and upkeep. 8. Direct guests and route deliveries and courier services. 9. Obtain signatures for financial documents, internal and external invoices. Senior Spa Receptionist

Shangri-La-Hotel - Dubai, UAE

May 2008 to May 2010

1. To provide guests with a warm, friendly and efficient impression of the Health Club, and the Spa. 2. To perform all the operational functions of the Spa desk receptionist and reception counter reservations within service protocols.

3. Fostered strong working relationships with all hotel departments.Managed guests profile and keep them in confidential file.

Senior Massage Therapist

Shangri-La Barr Al Jissah - OMAN

May 2006 to April 2008

1. Perform treatments and take responsibility in achieving Sales targets. 2. Maintain highest standards of professionalism in all aspects of operations. 3. Ensure all treatments are carried out to the highest standards and targets are met. 4. Maintain the five-star level of cleanliness required. 5. Engaging to further enhance knowledge of all treatments offered and their benefits to deliver good service to guests.

Head Receptionist

Shangri-La Mactan Resort - Cebu City, Philippines

January 2005 to April 2006

1. Greeted all guests in a courteous and professional manner. 2. Perform all the operational functions of the Spa desk receptionist and reception counter reservations within service protocols.

3. Implemented high-impact sales and marketing initiatives, resulting in increased guests and profitability.

4. Processed payment transactions during the spa treatment process.Served as public relations representative for the hotel.

Education

Bachelor of Science in Occupational Therapy

Velez College - Cebu City

2004

Skills

• customer service (2 years)

• Customer Service Oriented (2 years)

• human resources (3 years)

• receptionist (7 years)

• RETAIL SALES (2 years)

• EDI configuration and management (2 years)

• CSR

• Customer Care

• Customer Support

• Microsoft Excel

• Microsoft Office

• Filing

• Scheduling

• Training

• Order Entry

• Logistics

• Personal Assistant Experience

• B2B

• Communication skills

• Computer skills

• Negotiation

• Team Management

• Administrative Experience

• Freight Experience

• SAP

• Analysis skills

• Analysis skills

• Growing experience

• EDI

• Sales

• English

• Warehouse management system

• Order fulfillment

• NetSuite

• Financial acumen

• Operations management

• Data management

• E-commerce

• Product management

• SAS

• Analytics

• Supply chain

• Analytics

• Time management

• Microsoft Powerpoint

• WordPress

• Technical support

Languages

• English, tagalog, - Expert

Certifications and Licenses

Food Handler Certification

Additional Information

SKILLS

Administration, Proficient Microsoft

Office (Excel, Word, Power Point, AX

Dynamics, Outlook), POS, Adobe and

Paint, Computer Savvy

Excellent Communication Skills and

Customer Service Oriented, Results

oriented, Excellent Time Management,

Human Resources Leadership, Accounts

Receivable, Analytical Reasoning

Touch Typing: (45-50 wpm)

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