LORNA ONYANGO

***** ****** ******, ***********, ** 55437

Tel: 1-207-***-****.

Email: ads6w3@r.postjobfree.com

MSc. Internet Technology for eCommerce - Pace University, New York. 2002 - 2004 BSc. Management Information Systems (MIS) - Ramapo College of New Jersey. 1987 - 1990

• I am a US Citizen.

Implementation Engineer / Project Manager

Smile Zone Dental Clinic. 2020 - 2021

• Lead discussions and requirements gathering sessions with business and technology partners to elicit, define, and understand detailed requirements, priorities, impacts, objectives, and other insights.

• Defined and documented business and technical requirements, scope, and deliverables based on industry and business partner needs.

• Acted as consultative team member with business partners and vendors in planning, organizing, preparing, and executing on initiatives.

• Analyzed data and participated in data mapping.

• Obtained and provided subject matter expertise knowledge of technology and business functionality.

• Solved complex problems considering business and system requirements.

• Built a detailed understanding of the business to identify needs and address critical business issues.

• Created the backlog, document stories, and solutions broken down in releases and sprints using an Agile Project Methodology.

• Championed data governance and provided data that is accurate, thorough, and detailed.

• Analyzed business processes and functional requirements and participated in the development of business cases in the support of process changes.

• Managed the implementation of Dentimax ERP System – Dental Health Business Management System.

• Participated in the implementation and testing of patient scheduling, American treatment codes and pricing, front office and Doctor notifications, Patient notifications and reminder messages, creation of patient treatment plans and cost, Doctor treatment and reminder notes, payments handling, user screen creation, patient check–in process, linking check–in forms and x–ray pictures to patient records, creation of master data etc.

• Worked and communicated effectively with the client, vendors, front office staff, finance, and Doctors in the Analysis, Configuration, Testing, Training, and Documentation.

• Participated and trained users in the documentation of system incidents/defects.

• Participated in data analysis, data profiling, and data validation. Business Systems Analyst / Technical Specialist

Ramapo College of New Jersey, New Jersey. 10/2003 – 12/2014

• Participates in solution definition sessions and Peer review sessions.

• Support Banner ERP installed on Sun/Unix Solaris - analyzing and Trouble shooting using TOAD(SQL & PL/SQL).

• Ensures data changes requested by SCT Consultants are documented and approved.

• Ensures that New Releases and patches of Banner Financial Aid are installed and thoroughly tested.

• Thorough understanding of Schemas, Tables, and relational Database structures.

• Involved in the Analysis, Implementation and Support of Banner ERP Modules.

• Lead client organization in the identification, planning and implementation of business process solutions.

• Analyze problems and worked from issue identification through resolution quickly and methodically.

• Translated business requirements into functional detail requirements, and prepared test cases.

• Tested solutions methodically and thoroughly.

• Worked effectively on multiple project deliverables of varying complexities and met deadlines.

• Skilled in conducting Individual and Group interviews about their needs, observing existing process flows and asking the right questions to get essential requirements information.

• Possess Analytical skills to critically decompose high-level information into details.

• Skilled in communicating information effectively to customers, managers, and/or other technical staff in writing or verbally.

• Specific experience supporting Banner ERP and related products.

• Understands Relational Databases and possess the ability to write SQL and PL/SQL code for data analysis.

• Lead Banner Workflow Engineer responsible for Banner Workflow Administrative functions.

• Developed and linked stored procedures, triggers, ERP functions, and tables in Banner Workflow that produced reports and sent targeted notifications and reports.

• Played a leading role in ensuring user satisfaction relative to deliverables. Project Manager

Genuity Internetworking, Boston, United States. 01/2000 - 04/2002

• Managed the initiation, planning, execution, controlling and closeout of project development work efforts of assigned eBusiness infrastructure projects and production of project deliverables.

• Demonstrated an understanding of client needs and managed client satisfaction relative to deliverables.

• Coordinated project teams to assess the impact of project change, identified and resolved issues that impacted client account services, and developed status reports.

• Contributed to, followed, and enforced established business requirement standards and procedures for the effective utilization of business rules and process models.

• Managed customer relationship by acting as the customer’s advocate by telephone, teleconference, and office meetings.

• Lead Quality Assurance teams to ensure successful and thorough acceptance testing of all functionality before project handoff.

• Established good relationship with Customers, Sales teams, Project Analysts, and Implementation Engineers while working with them as their Primary point of contact.

• Focused on meeting/exceeding customer performance expectations within cost and schedule.

• Successfully worked with multicultural and cross-functional team members and customers on Internet Infrastructure development Projects.

• Deployed 20 projects in 2001 out of which 5 were highly critical, complex, and Key to Genuity. Business Systems Analyst / Project Manager

Firestone East Africa LTD, Nairobi. 01/1995 - 12/1999

• Facilitated formal and informal training on BaaN ERP software functionality and processes.

• Controlled the transition from isolated Legacy Systems to complex ERP System.

• Coordinated the project’s diverse community at Head Office, Country Wide branch offices, Tanzania and Uganda branch offices that utilized BaaN ERP software for direction and issue resolution.

• Convened joint Application Requirements gathering sessions for developing a benchmark for evaluating, implementing and testing complex integrated Enterprise Resource Planning Application.

• Worked with Functional Team Leads to set up Business Rules, Validation tables, develop test cases, validate sources of data, and processes to verify effective data integration.

• Communicated potential solutions and managed the implementation of the resolution to the Head Office, Nationwide Branch Offices, and the offices in Tanzania and Uganda.

• Responsible for Business Application Support, Software Evaluation, Business Systems Analysis.

• Key member of BaaN ERP Implementation Steering committee. Systems Analyst/Programmer

Firestone East Africa, Nairobi. 01/1991 - 12/1994

• Conducted computer awareness training.

• Analyzed software needs and produced System Requirements Document, and Training Document.

• Team Lead in the implementation of complex Peodessy Human Resource Management System.

• Participated in solution definition sessions and Developed Reporting programs.

• Responsible for gathering and documenting requirements.

• Analyzed and Developed Fuel Stock Management System and was Responsible for Database Management.

• Supported and maintained Sales and Distribution, Purchasing, and Manufacturing Shop Floor modules of Sera Accounting System; and a stand alone Payroll System.

• Performed Database Management Activities and Data Analysis.

• Developed test cases with data owners and thoroughly tested solution before go live.

• Responsible for uploading data from various sales and distribution centers into SERA Accounting Environment.

SKILLS.

• Ability to work independently and as a part of a collaborative team.

• Comfortable working in high pressure environment with strict deadlines.

• Proficient with requirements gathering and analysis techniques.

• Ability to travel as needed.

• SQL experience.

• Experience with Agile methodologies.

• ERP & Packages: Banner ERP, BaaN ERP, Maximo Asset Management, Peodessy HR, SARA.

• Databases & OS: Oracle, Microsoft Access, dBase, UNIX, DOS, Microsoft Windows.

• Tools: Banner Workflow Engineering, Oracle SQL & PL\SQL, TOAD, Reporting, Vantive Event Management, MS Word, MS Excel, MS Visio, Power Point

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