Front Desk Center Representative

AISHA GALLOWAY

San Pedro, CA ***** 310-***-**** *************.**@*****.***

SUMMARY

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

Problem solving (Less than 1

year)

Time management (Less than 1

year)

Word (Less than 1 year)

Customer Service

Call Center

Word Processing

Upselling

Shift Management

Computer Operation

Microsoft Outlook

POS

Front Desk

Guest Services

Computer Skills

Typing

Clerical Experience

Office Administration

Certifications and Licenses

Driver's License

Additional Information

Skills

Good Communication

Adaptability

Problem solving

Time management

Handle pressure

Creativity

Collaboration

Critical thinking

Self confidence

Dependable

Word processing

Venue management

Menu coordination

Special Diet Menu

Client rapport building

Good work ethic

Organizational skills

Relationship building

People skills

Organization

Teambuilding

Flexible schedule

Communication

Training

Catering marketing

EXPERIENCE

02/2022 to Current Catering Coordinator

Terranea Resort and Spa - Palos Verdes Rancho Palos Verdes, CA Directed food delivery and presentation to maintain catering operations.

Maintained records to orchestrate event details, customer requests and billing information.

Customized menus and managed food preparation for special events. Executed scheduling, logistics and follow-ups with event staff. Met prospective customers through networking to increase local business and venue clientele.

Communicated with vendors regarding back order availability, future inventory and special orders.

Collaborated with food and beverage director to determine menu plans, seating arrangements and entertainment.

Assisted customers with food selection, inquiries and order customization requests.

Calculated and provided clients with proposals of potential costs to complete event.

Promoted services to drive revenue, liaising with sales team members, providing quotes and drafting proposals for client presentation. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Resolved problems or concerns to satisfaction of involved parties. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.

Mentored front of house personnel on company policies customer service techniques and professional communication. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.

Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.

Built revenue by delivering innovative catering services, leading region in catering sales.

Obtained highest rating from county health department year over year. 11/2018 to Current Front Desk Receptionist

Terranea Resort Rancho Palos Verdes, CA

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities

Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

03/2018 to 11/2018 Call Center Representative

Catalina Express San Pedro, CA

Book reservations process credit card payments, established a rapport with callers, identify customers' needs, clarify information, provide travel solutions and/or alternatives

03/2010 to 08/2013 Shift Leader

Mc Donalds San Pedro, CA

Supervise crews and sometimes subcontractors on projects, and ensure adherence to schedule

Oversee cost effectiveness and proper disposal of materials Assign tasks to workers and communicate with suppliers and customers Oversee loading, unloading, assembly, caretaking, and construction for safety and speed.

02/2008 to 08/2009 Crew Leader

Mc Donalds Clovis, NM

Managed multiple employees in various job tasks throughout phases of project completion.

Mentored newly hired crew members to prepare each for job roles. Supervised project contributions to meet organizational deadlines and expectations.

Completed minor adjustments and repairs to assigned equipment. Organized crew placement per job function when assigning work. Enforced safety mandates and OSHA restrictions with good leadership skills.

Maintained work environments that encouraged compliance with safety laws and employment guidelines.

Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows. Managed employee requests, issues and conflicts.

Hired and trained new and current staff members to handle various work tasks.

Managed time off requests and unexpected no-show situations. Created shift schedules and communicated to team members. 01/2007 to 02/2008 Youth Development Professional

Boys and Girls Club San Pedro, CA

Oversaw safety and security of each youth under supervision. Approached conflicts and crisis situations in calm and professional way. Assisted with developing goals and improvement plans for each objective.

Provided homework help and tutoring in specific subjects. Helped youth offenders or at-risk individuals improve abilities, behavior and emotional strength.

Monitored and cared for youth in carefully controlled environment to promote safety.

Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters. Supervised youth group members to maintain organized and safe environment.

Communicated with challenged and troubled children in effort to exact positive impact and influence.

Documented actions and incidents associated with youth program participants.

Provided homework assistance to youth residents, helped prepare for tests and signed off on projects and assignments.

01/2006 to 12/2006 Guest Service Representative

Guest, Amc Del Torrance, Ca

Make certain guest service is friendly, helpful and fast Answer questions from guests and resolve any concerns Uphold AMC's high standards and deliver entertaining company-wide programs

Control access to theater by greeting, directing guests and tearing tickets

Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior

Enforce ratings to keep underage guests from accessing auditoriums with adult content

Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change

Perform daily concession maintenance duties Clean and maintain the exterior and interior areas of the theater including auditoriums, restrooms, lobbies, concession areas, and box office areas Exhibit excellent guest service skills.

Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Managed customer complaints and rectified issues to complete satisfaction.

Welcomed large volume of guests and improved overall customer service.

Cultivated professional relationships with guests, improving customer retention through coordinated service.

Issued room keys to guests upon check-in and answered questions regarding proper use.

Arranged special accommodations for guests to enhance visitor experiences.

Organized and cleaned lobby and reception areas, fostering strong visual presentation.

Used communication log and email to notify fellow associates of pertinent facility information.

Performed preventative maintenance tasks to keep point-of-sale system in operable condition.

Invited guests to join loyalty programs and special promotions to stay connected.

Identified issues and established facts to produce practical decisions and solutions for guests.

EDUCATION AND TRAINING

01/2017 High school diploma

University of Phoenix

01/2006 Narbonne high school

Willing to relocate: Anywhere

ADDITIONAL INFORMATION

Willing to relocate: Anywhere, Authorized to work in the US for any employer

Contact this candidate