MICHAEL KING

Leominster, MA ***** 617-***-**** ads6u9@r.postjobfree.com

INDEPENDENT CLAIM ADJUSTER

HAAG Certified ICA Home Inspection Certified

An interpersonal and results-driven HAAG Certified Inspector with a proven track record of delivering inspection solutions for home and commercial properties. Broad experience in building exceptional internal and external relationships, with expertise in customer service and adhering to safety standards. Proficient in utilizing technology such as tablets and MS 365 to drive productivity, project delivery, and organizational compliance. CORE COMPETENCIES & SKILLS

Field Inspections

Strategic Planning

Hail Damage

Supervision & Management

Leadership & Mentorship

Instructional Methods

Project Management

Cross-Functional Collaboration

Safety Standards

Documentation & Reporting

Customer Service

Problem Resolution

Wind Damage

Resource Planning & Process Improvement

Solution Development & Plan Execution

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

King Inspections Corp, Leominster, MA October 2021 - Present Field Inspector

Execute inspections for home and commercial properties across the New England territory. Conduct a detailed inspection of properties and write an estimate to capture the extent of the damages. Maintain safety and compliance regulations within insurance carrier organizational guidelines. Communicate empathetically with customers and help them through the inspection process in a fast, fair, and easy manner. Selected Core Skills & Achievements

Identify roof age, leaks, deterioration, wind damage, and hail damage for 1,000 damage inspection claims.

Document all inspection activity and secure appropriate inspection documentation within technology systems.

Maintain file summaries and action plans from the point of assignment and throughout the life of the inspection.

Utilize a tablet to input photos, measurements,and documentation within reporting guidelines. Spectrum Health Systems, Worcester, MA September 2019 - October 2021 Recovery Support Navigator

Spearheaded and supported the client recovery process for Spectrum Health Systems, a private nonprofit organization dedicated to improving the lives of individuals impacted by addiction and/or mental health disorders. Provided care management and system navigation support to clients with a diagnosis of substance use disorder and/or co-occurring mental health disorders. Engaged clients as they presented in the treatment system and supported them in accessing community resources, intentionally implementing action plans to promote a healthy lifestyle in recovery. Selected Core Skills & Achievements

Cultivated, accelerated and maintained client/family relationships through an unparalleled level of understanding, compassion, and active listening during crisis situations.

Collaborated with clients on recovery strategies to relieve stress, establisehed and clarified goals, provided education and resources, and assisted clients in mainstreaming back into the community.

Cross-functionally collaborated with multidisciplinary team members to implement the highest level of treatment planning, crisis management, and seamless introduction back into society.

Integrated results-driven leadership for new navigators by analyzing performance and initiating collaboration to mentor and provide a structured learning environment. Fostered a culture of accountability. Spectrum Health Systems, Worcester, MA April 2019 - September 2019 Drug Addictions Counselor

Provided high quality, compassionate care through various mediums which included both individual and group counseling sessions for alcohol/drug abuse clients. Strategically planned, supervised, facilitated and documented client’s recovery process to promote sustained recovery and exceed personal sobriety goals. Selected Core Skills & Achievements

Developed and implemented instructional methods/education for clients including specialized curriculum in violence reduction, criminal thinking, relapse prevention and medicated assisted treatment (MATRI) with Vivitrol.

Utilized Department of Correction guidelines to guide curriculum, intentionally teaching real-world knowledge to develop client relationships and mentor them throughout their recovery journey.

Initiated individual counseling for assigned caseload to identify and address triggers of substance abuse.

Conducted needs assessments and created individual treatment plans to support coping mechanisms and promote a continuous recovery.

Maintained accurate clinical documentation including intake summaries, group notes, discharge summaries, treatment plans and updates. Updated therapeutic logs in a timely manner.

Established and maintained relationships with outside referral sources, such as in-patient substance abuse facilities and/or detox facilities.

Department of Justice, Ayer, MA June 2003 - October 2018 Correctional Officer

Directed the supervision, care and correctional treatment of inmates for the Department of Justice, with an emphasis on the maintenance of institution security contributing to the health and welfare of inmates and the promotion of good public relations. Enforced rules/regulations and carried out federal compliance governing facility security, inmate accountability and inmate conduct to ensure judicial sanctions were executed and inmates remained in custody. Implemented solutions to solve sensitive and potentially dangerous situations using sound judgment and crisis management tactics. Selected Core Skills & Achievements

Supervised a department of 210 correctional officers and integrated a full range of law enforcement knowledge, skills, and abilities to a variety of extremely complex, difficult, and sensitive situations to mentor and recommend solutions for correctional officers.

Operated as the lead trainer for the correctional office department for a variety of law enforcement topics (e.g. hostage negotiations & disturbance control) and provided the department with supplemental learning materials to facilitate best practices.

Supported internal teams and ensured all officers worked efficiently within department standards.

Spearheaded inmate transportation operations including high-profile inmates via flight transportation. Maintained security at all times and ensured departmental rules and regulations were enforced.

Performed extensive cell and living quarters search, as well as recreational and visiting areas to detect contraband and unapproved items.

Initiated and executed appropriate solutions after determining potential inmate conflict including suicide risk, intoxication, drug usage, assaultive bevavior, etc.

Specialized Weapons Training including: 9mm, M70 Shotgun, M16, L8, L6, Flashbangs, Stingballs, CS Gas, Smoke Grenades, Thunder Strips and Percussion Grenades. OTHER PROFESSIONAL EXPERIENCE

Private Investigator - Excecu Tech, Randolph, MA (2001 - 2003) EDUCATION & TRAINING

F.L.E.T.C. (Federal Law Enforcement Training Academy) HAAG Certification

ICA Home Inspection Certification

New England School of Addiction Studies Training

Specialized Law Enforcement Training (1040 hours), Federal Bureau of Prisons 200+ Certifications, Law Enforcement Sector

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