Service Representative Customer

Vanessa Smith

Los Angeles, CA

********@*****.***

Skills

Executive Leadership, Management and Mentoring Training, Excellent Oral & Written Communication Skills, Project & Process

Management, Customer Development & Service, Database Management & Reporting, Team Building, Problem Solving / Troubleshooting, Cost containment /Management, Microsoft Suite (Word, Excel, Power point, Outlook) .

Education:

Bachelor of Science: Business - Biola University - La Mirada

Associate of Science: Risk Management - Insurance Institute of America- CA Experience:

Customer Service Representative

State Farm – Issac Bridgewater Agency

05/25/2022 to 8/31/2022

Use a customer-focused, needs-based review process to educate customers about insurance options.

Develop leads

schedule appointments,

identify customer needs, and

market appropriate products and services.

Education Counselor 05/21/17 to 02/28/20

Online Trading Academy

Sell financial education, trading services and related products

Match student learning needs and goals with course content, trading options

Build ongoing relationships with students and provide continuous consultation, service and support.

Risk Manager/ Claims Manager 12/2013 to 05/21/17

Lewis Management Corp.

•Oversee all functions related to insurance for a group of companies including the identification and assessment of risk and exposures

•Monitor and manage all insurance coverage to ensure proper scope, policy limits, deductible and gaps in coverage

•Coordinate information for insurance broker(s) relative to the placement and renewal of Property, Liability,

Workers' Compensation, Course of Construction, Boiler & Machinery, Crime, Flood, etc. and financial risk insurance coverage

•Contract & agreement compliance - insurance and indemnification provision review and negotiation

•Ensure compliance with company insurance requirements for vendors, tenants and residents

•Manage the investigation, resolution and recovery of liability, property damage and financial risk claims/litigations

•Prepare reports and analysis for insurance claims, incidents and OSHA reports

•Implement and monitor safety programs and system restructuring to prevent claims and reduce total cost of risk

•Further reduced claim costs and improved productivity by streamlining inter-departmental processes and communication

Health Plan Advisor - Risk Retention (Contract Position) 10/2011 to 10/2013

WellPoint

•Provide detailed analysis to identify and promote the value of existing medical plans

•Advise and consult on alternate plans

•Responsible for working with clients (some non-satisfied) through rate increases and cancellation issues

Director of Risk Management / Claims Manager 10/2005 to 01/2011

Oakwood Worldwide

•Effective communication (written and verbal) to executive staff

•Monitor and manage all insurance coverage to ensure proper scope, policy limits, deductibles and gaps in coverage

•Identify and access threats and decide how to avoid, reduce or transfer risks

•Investigation, resolution and recovery of liability, property damage and financial risk claims/litigations

•Contract/agreement indemnification review and negotiation

Account Executive - Insurance & Risk Management 08/2000 - 10/2005 Alert Staffing

•C-Suite level management responsibility

•Monitor and manage all insurance coverage to ensure proper scope, policy limits, deductibles and gaps in coverage

•Identify and access threats and decide how to avoid, reduce or transfer risks

•Investigation, resolution and recovery of third party/liability, property damage and financial risk claims/litigation

•Managed total insurance cost and restructured insurance policies to cut cost annually due to extreme annual growth

•Member on the business development team assisting fortune 50 & 100 companies with contingent labor safety procedures

VP, Casualty Risk Management 07/1994 to 08/2000

Marsh Risk Insurance Services

•Executive (C-Suite) level management responsibilities, including staff supervisor

•Responsible for the planning, negotiating and servicing of risk management accounts in various industry groups (fortune 500 companies) working with C-suite level clients

•New business and client retention responsibilities

Property & Casualty – License Active

Life & Health – License Active

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