Customer Service Data Entry
Resume:
Carolyn McGrew
Houston TX, 77077
Phone: 832-***-****
**************@*****.***
Professional Overview
30+ years of retail experience
Detail-oriented with strong technical skills and the ability to learn concepts quickly.
Enthusiastic, resourceful professional with background in Human Resources. Ability to establish priorities and meet challenges head-on. Strong project management skills.
Organized, independent worker with strong time-management skills. Core Qualifications
Computer proficient
Critical thinker
Organizational skills
Excellent research skills
Quick learner
Detail oriented
Administrative skills
Strong knowledge of Human
Resources
Strong management skills
Accomplishments
Human Resources
Recruited, hired and on-boarded a team of 150+ associates Management
Managed retail team of 200+ associates
Scheduling
Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Experience
Kroger February 2013- present
HR Assistant Manager (June 2016-present)
Houston, TX
Responsible for recruitment and hiring of personnel
Oversee onboarding and offboarding of all associates
Responsible for training and development of entire team
Managed retail team of 150+ associates
Oversee a wide variety of managerial tasks
Merchandising Assistant Manager (February 2013-June 2016) Houston, TX
Maintained records related to sales
Oversee AD changes and displays throughout the store
Data entry and paperwork on a daily basis
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
Supervised team of 150+ individuals
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Walmart June 1991- January 2012
Co Manager (September 1996-January 2012)
El Paso, TX
Managed retail team of 200+ associates
Oversee a wide variety of managerial tasks
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
Retail Clerk (February 2013-June 2016)
El Paso, TX
Greeted customers entering the store to ascertain what each customer wanted or needed.
Provided an elevated customer experience to generate a loyal clientele.
Worked as a team member performing cashier duties and product assistance while providing excellent customer service.
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